September 2025 by Hazel Yoo
Reuben was great and very informative during my Able session!
September 2025 by Liam Candice
Great gym, friendly staff. Raph is great.
September 2025 by Francesca Mann
I?ve had an amazing experience in Bishopsgate fitness first! The team are so friendly and Hiten was amazing when touring me around. The new ABLE equipment is is amazing! Never seen it before. Definitely would recommend.
September 2025 by Ian Bartlett
Since Marc Diaper became CEO (which now feels like Cheap Equipment Only), Fitness First has really gone downhill. The atmosphere in every club I visit is flat and unwelcoming, especially during opening hours. The terrible, repetitive playlist is beyond demotivating ? it?s the same tracks on a loop, day after day, making workouts a chore instead of an escape.
I used to love training here, but now I actually struggle to motivate myself to step inside.
To be clear, the staff are fantastic ? always friendly, helpful, and professional. But leadership at the top is failing them and the members. Diaper ? like the music ? really needs changing.
FITNESS FIRST Review: A Decade of Membership, Ruined by a Terrible Playlist
After over 10 years as a loyal member of FITNESS FIRST I?ve reached my breaking point?not because of the facilities or the staff, who are consistently superb, but because of the mind-numbing, soul-destroying playlist that plays on an endless, depressing loop across every branch.
Every single session is now accompanied by the same five tracks repeated add nauseam, sucking the motivation out of my workouts. What should be an energising environment feels more like a musical torture chamber, and it?s clear this is a cost-cutting decision from head office with no regard for member experience.
The staff do their best to keep this sinking ship afloat, but their hands are tied by poor management decisions. If you?re thinking of joining, look elsewhere unless you enjoy having your will to live slowly drained by the same awful songs, day after day, with no escape.
Zero stars for head office. Five stars for the frontline staff who deserve better.
Review update: Review updated update:The club has responded by adding some extra tracks and this morning played at a reasonable volume so you can communicate with other members. Still terrible music but that's the powers that be tightened the purse strings. Pretty off putting but better the devil you know...
Two extra stars for a response***
After my polite email complaint about the gym?s *relentless torture playlist* (the same 6 generic tracks blared at skull-rattling volume, on loop, like a dystopian fitness experiment) was ignored, I?m left with no choice but to warn others.
This place makes **Poundland** look like a premium brand ? and I?m not joking. At least Poundland admitted their business was worthless when they sold it for £1. Fitness First, however, still charges memberships while offering:
- **Showers with commitment issues** (lukewarm at best, icy revenge at worst) ,
- **Water fountains that dribble like a broken tap** (hydration? Good luck),
- **Music curated by a CD purchased from a petrol station (if ?cost-cutting? had a soundtrack, this would be it).
The only thing keeping this review from zero stars? The staff who somehow remain professional and helpful despite clearly working for a company that treats member experience as an afterthought. They deserve medals ? or at least noise-cancelling headphones.
Advice to Head office If you?re going to cut corners, at least invest in a Spotify subscription. And maybe fix the basics (hot water? Functioning equipment?) before rolling out your premium gimmicks like E gym that you can't use when there is no WiFi. Sigh ?
Going back to Gym Box after putting up with this for so long... So long ??
September 2025 by Camila Terra
Please keep Tuesday Less Mills Strengh at 7:15-8:00 AM
We love this class
Also please bring back the Londays FF Core 5:30-6pm
Xx
September 2025 by Shasha Azri
Staff is very friendly and helpful
September 2025 by Shazlyn Yenon
Had such a warm welcome the second I walked into the doors. Raph and Elijah made sure I was comfortable and ready for my session. It was such a great start my journey!
Thank you! ?
September 2025 by Elisa Milano
Love it here. Staff are super professional but fun and will definitely motivate you. Really enjoying the experience here so far and would highly recommend this gym!
September 2025 by ANA BARRERA CONTRERAS
The SPARR class with Reuben at Fitness Firts on Sundays is fantastic. Reuben, is highly motivating and always attentive to technique, which makes the workout both intense and safe.
It really helps with weight loss and toning, so I definitely recommend it to anyone wanting to get fit. The atmosphere is great and it hooks you from the very first session.
September 2025 by Sarita Panigrahi
Great class love boxing and sparring in sundays. thank you Reuben!!!
September 2025 by Mila Prinzac
Reuben was great! We did my personal training and body metrics together
September 2025 by Michael Puckering
Fantastic gym for city professionals. The pool is a great size for a lunch time work out and all the trainers are super helpful and attentive.
September 2025 by Frances White
Great gym, nice staff. Convenient
September 2025 by ada? O
Ruben and Andre were amazing on my first visit. Super helpful and noligable staff. Thanks so much! See you soon!
August 2025 by Stefano Perospado
I?ve been received and follow from Alvaro and Kirbi, who are been extremely kind and helpful the all time, close by the station, nothing better ?
