May 2023 by Ani Naqvi
I was served by a couple of people but the Dutch lady apologies can't remember her name was particularly helpful with suggestions and I booked the colour consultation with Nicola which was great as she came to the house and we looked at the colours together. I have been dreaming of painting my house in F & B colours for years now, would recommend based on recent experience
December 2022 by Fried Lovers LTD
Fantastic experience I had yesterday, it was absolutely inspiring and i received super helpful advice from the lovely ladies that work there! Will be back!
November 2021 by Alex London
One of the best paint quality the industry. They have this lovely showroom who ti definitely recommend to visit and ask for professional advice, the staff is super friendly and helpful
November 2021 by Trevor Mackrill
Good quick phone and collect service in these difficult ttimes
November 2021 by Dr. Tinisha Kennedy
My husband went into this branch of F&B a few weekends ago, he had an excellent experience of customer service with Hannah. She was so knowledgeable and really took the time to help him choose paints for our new home, in total spending just under £300 on paint. We were so impressed...However, We had returned this weekend to get some more paint, and were served by *Jenny*. We went into the shop and were not welcomed to say the least with bright and polite customer service.In fact, quite the opposite. She welcomed us almost as though she didn't want to be working, and left us feeling as though we shouldn't have been buying paint from the shop at all. Her negative body language, lack of eye contact and flat facial expression left us feeling unwelcome.She gave us no advice at all when we told her the issue we were having with one of our rooms and light direction impacting on paint choice.We felt looked down upon when we asked politely if she could check our account in store for the names of the paints we had selected previously. She said that the system itself "wasn't very good and did not store this information". This isnt true, because we had set up an account specifically for this purpose.In the end, I had to pull out my own receipt and read the paint directly off of it to her in order for her to help us. She then strutted off to the back room to get the paint, despite me having not even finished informing her of all the paints we needed, or having the opportunity to ask for her advice.Needless to say I decided not to ask her anything at all... It would be too much hardwork and not a pleasant interaction.We found her to be snooty, and she made us leave feeling like we were lesser than. She let's the entire shop down, I won't be going to that branch again, and if it was our first experience of shopping for paint at F&B I can honestly say I would not be returning again. Appalling customer service, the manager ought to have a word with her...We won't be going back to this branch ever again!(It is however somewhat relieving - sorry F&B fellow reviewing customers - to know you have had similar experiences, we thought it was due to our heritage!)
November 2020 by Line Charles
The showroom is nice and I did not mind waiting outside in the rain to get inside, however, after 20 minutes and when I was finally let inside the staff started discussing that they should be closed in the weekend and that they could not manage the customers (despite it being one in one out?) - making me feel unwelcome and uncomfortable! I was excited about finally renovating the house and knew I wanted all rooms to be painted in Farrow & Ball colors thus looking forward to my visit, but it was such a disappointing experience and I have now sourced the paint from somewhere else instead. The person who served also just left the room without saying goodbye after I had purchased the samples, asking her other colleague to take over. I normally do not write reviews and I have no joy bringing this up again, but I would suggest staff discuss their dissatisfaction and concerns when they are not serving customers as it is very inappropriate. Best of luck!
November 2020 by oliver S
The shop itself is nice like every F&B shops but, it's not a good sign if the staff can't answer clearly quite basic question about specific paint and if it is necessary to use an undercoat. Instead of clear answer, these ladies offered me a colour card with phone number (customer and technical helpline) so if you are charging £71 for 2.5l of eggshell, I expecting to see a fully trained and knowledgeable staff!
November 2019 by Patrick Patel
For me, a positive experience, the assistant was very helpful and they also have parking at the rear, although limited so call first.
November 2019 by Nick Williams
Very helpful staff - and crucial parking available in the mews lane behind the shop for collections.
November 2019 by Bill Mountain
I'd previously visited the shop to pick up a colour chart and the lady serving was very nice and helpful. When I returned a few months later to buy some paint a different lady was working and I found her haughty and somewhat rude. It'd perhaps be useful for her to remember that today's little client is tomorrow's bigger client, and it's just paint!
November 2019 by Terry Finn
Great staff very experienced when it comes toTo giving advice on my DIY projects paint is not cheap but is good quality personal supportIncluded in the price so extra value.
November 2019 by Rebecca Schultz
I would echo others? comments. The woman in this shop is very snooty and I felt like she was looking down her nose at me! I was exchanging a colour (as allowed) and buying another pot too. she said ?have you left this outside in a garage, it?s cold?. Firstly it had just been delivered to me because they didn?t have it in stock. Secondly, it was kept inside BUT it?s paint!?!? Does it really matter!? Won?t be going back there again. I shall stick to Bristol where they are nice& friendly!!!
November 2019 by Rupert Baker
Always helpful and friendly. Always manage to have 95% of products in stock so I buy in small batches during decorating works. F & B is expensive but small cost in the scheme of redecorating and rooms look great.
November 2019 by Joanne Richardson
Just been in. One nice assistant but the other extremely unfriendly and haughty in her manner. Looked at me like I was something she?d scraped off her shoe. Given I?m not the only one to leave this kind of feedback, F&B should address it. Will not be back.
November 2018 by Kelly Lawlor
Hadn?t planned on going to Wimbledon Village and was in the middle of decorating and dressed accordingly, but diy stores didn?t have the shade of f and b I wanted so I ended up there. Woman really looked down her nose at me, won?t be going back.
