March 2024 by Rachel Scurlock
Danielle in the Blackheath store is loveliness embodied and her wisdom of colour and design can?t be beat. Twice now she has helped me in store to find the right colours and given invaluable guidance on colour choice and application. Before going in store to F&B the first time, I would have guessed the experience might be a bit unwelcoming and likely less helpful than what I can read online, but it was totally the opposite. Cannot speak for all F&B showrooms, but my experience with Danielle has been first class. If she were making social media content in the showroom with tips and advice, I would absolutely be watching.
December 2023 by louie adams
Danielle & Suzanne from the Blackheath store are amazing members of staff that have no problem with consultation, help with any questions and going the extra mile, a credit to farrow & ball, thank you!
November 2023 by L Song
We booked the color consutation service with Sally who is a color genius! She transformed our property with the perfect color choices. Professional, attentive, and a pleasure to work with. Our home has never looked better. Thank you, Sally!
September 2023 by Gary Jelks
Lots of paint to choose from.Staff were very helpful and friendly.They offered plenty of advice when choosing colours for various rooms.Highly recommended
June 2023 by Greg Cole
Not just your average upmarket paint store. Super helpful service and good product knowledge helped me choose a better paint finish for my intended application. Thank you ?
April 2023 by Evelin Hutton
First time buying paint/painting and the lovely ladies at Farrow helped me so much! Patient and welcoming, definitely recommend
March 2023 by Laura Ferran
Popped in today for some colour advice and buy some samples. There was a particularly friendly and knowledgeable member of staff, a young girl with blonde hair who was great (sorry I didn?t get her name!). Just want to say thank you! She gave some great advice and was super friendly.
January 2023 by Claire Jones
Great customer service in the Blackheath branch. Really friendly, and the advice was much appreciated. Thank you!
October 2022 by Guy Edwards
Excellent service
October 2022 by Abid Kanji
Suzanne has helped us many times whilst buying paint here - great advice- exceptionally friendly. The service from the staff here and in particular Suzanne has been excellent I can not thank her enough for her continued kindness and support which of recent has been overwhelming. The advice has also been fantastic. Thank you. :)
October 2022 by Jack Kennedy
Staff are warm, welcoming and helpful in explaining their different paints. Very good experience.
October 2021 by Celine Lawrence
Disappointed.I sought advice from staff in this store and made it clear I wanted a matt, flat finish but was nevertheless recommended, and sold, F&B's modern emulsion finish paint. Staff assured me that it was still a matt paint but more just more hardwaring. It was completely the wrong advice - this paint has an obvious sheen and would look fine in a bathroom - not so much in my living room.I really love F&B products but feel like the customer service in this store let them down here. Please listen to your customer and understand what they want rather than selling them what you think they need.
October 2021 by Ines Köpe
Great customer experience, as always. The F&B team in Blackheath is always very friendly. Today I was served by Matt, he understood immediately what I wanted and made me feel safe in the store. Farrow & Ball is the only paint I buy since I first used it.
October 2021 by Derek Small
Great service, welcoming, personalised, and terrific selection,some in-store,some to order,and Farrow and Ball quality. They allowed my cycle into the store, which helps, completely different DIY shopping experience to the usual. Products of course not the cheapest in town, but vfm- and u get what u pay for- (and I cycled there from greenwich in 5 mins- by car its (time/ day dependent) 15-20 mins, parking time extra and charges! ) No contest, ride a bike in London, hire one from greenwich if u don't have one,it's cheap.
October 2021 by Nicolas Jones
The big big problem with farrow and ball shops at present is that only one person can go in at a time. This leaves people who have bought over the phone and are trying to collect, waiting uneccessarily outside. Have a screen put up so that those perusing etc can do that whilst those wanting to collect can do.And get the staff to not look frightened as if everyone has a disease.
