March 2024 by Mary Wak
I?m stunned by the unfriendliness in this branch. I?ve been buying bikes here for 20 years and recently brought one in with a wobbling front wheel. I was told in a cold and dismissive way that the bike was unsafe to ride, but that they wouldn?t tighten it up for me ? even temporarily because I must book for a full service though this wasn?t available for weeks. The Evans rep seemed exasperated to be talking to me and simply wouldn?t tell me if it was a complicated procedure or something I could get fixed elsewhere, though he did say that riding it was potentially lethal. He blamed me for not bringing the bike sooner then walked off without asking if I did want to book a slot. I didn?t expect to be instantly given a service slot but the attitude to a long term customer has completely shocked me.As an update to this, I dropped in with the wobbling bike to a tiny independent bike fix place called Islington Cycles on Essex road. I wasn?t expecting much, but the owner produced a tool and tightened the wheel in 4 seconds. He told me someone had tried to steal the wheel but it was fine now. No charge. Bike fixed.
February 2024 by Rupert Smart
I have had nothing but very good experiences when I speak to the team, nothing is too much of a problem, good stock and especially helpful when your bike needs some attention on your commute home, thank you!
February 2024 by Tom Hart
Dropped in after a bolt fell out my rear rack cycling over Blackfriars Bridge. Tanya helped me get everything sorted on the spot. Super helpful and friendly, really saved my bacon on a cold morning. Thank you!
February 2024 by Peter Edwards
Farringdon Branch.Friendly. Helpful. Recommended Store. Tanya manager is very good and knowledgeable
January 2024 by Robin Clapham
Amazing experience at Evans. The team let me in at 5 minutes before closing time to change an inner tube. They were so kind and helped even though they needed to get home. They've definitely won a loyal customer!
December 2023 by Benjamin Rider
Absolutely excellent help and service, Val in particular massively helped me out couldnt recommend his expertise enough.
December 2023 by Marcello Gatti
TL;DR: if I could go back in time, I would rather pay at least £300 more in any other shop than going back to Evans. Avoid Evans and Cannondale at all costs. £1.5k Order was stuck at the shop for almost four weeks because some Evans had lost some items, hadn't bothered to find a way to replace them, and was refusing to give me the bike (that I had paid for 4 weeks before). I had to threaten calling the police to be able to actually pick up my bike (with my name on it) from their shop. The bike was also chipped (the clerk who gave me the bike says "who cares, last time I bought I bike I crashed it right out of the store!"). Then the actual fun started. Problem after problem, in no specific order: - dangerously wobbly headset - faulty freehub in the rear wheel - drivetrain makes a weird clunking vibration speed - wobbling front wheel As a result, I haven't been able to ride my bike for 2 out of the 3 months since the bike got to the shop, either because of Evans absolutely awful customer service, or due to Cannondale itself taking more than 2 weeks to approve the warranty on the faulty rear freehub + another 2 weeks (at least) to ship the replacement piece. I'm still without a bike as I'm writing this. Again, my advice to anyone looking at this bike from this shop is: avoid Evans and Cannondale at all costs.
December 2023 by Will Lawn
Thank you so much for fixing my mudguard attachments for free! Wonderful service
December 2023 by Victoria Hanau
Terrible experience overall. I went to get a flat tire sorted and they didn?t have the proper innertube. I then got another flat tire within two weeks and after I started cycling home, the gearshift wasn?t working.I had to go somewhere else and pay 50 to get a new innertube, the correct size and to get my gears fixed. Terrible service and cost me a huge bill in the end.
December 2023 by Owais Jawaid
Friendly and welcoming. I popped in quickly to purchase a multi tool, which they had good stock of (and a good price). Asked the advisor if I needed a service and she was really helpful to run a check to see what my bike needed. Will definitely return for services and accessories.
December 2023 by Michael Karout
I order a bicycle from Evans and the mudguard from a different site as the size was not available online. The team made the installation though the size was not perfect. Very helpful and into the details. Great team work. Thank you.
November 2023 by Ieva B
I came to this Evans Cycles branch to look for my first road bike. Valdas has provided an excellent advice and assistance in choosing the best option for me and all the necessary accessories. I am very happy - very professional and they truly understand what they do. Thank you Valdas and Evans Cycles!
October 2023 by Tommy Vanisouvong
I?ve had a puncture and Evans Cycle St Pauls? team changed the inner tuber on my ADV 8.6 Boardman Gravel bike. 10/15 minutes later, I had another puncture on the same tyre. They changed me for free and spotted the issue. They gave us lots of advises on Gravel Bike and Tubeless tyres. We discussed with a passionate guy, he was really gentle and nice. Thanks a lot!
October 2023 by Hettie O'Brien
Tanya, the store manager at Evans in St Pauls, was so helpful and kind. There was an issue with my card and she went out of her way to resolve this. Thank you!
October 2023 by Silvia Amato
Terrible customer service. The lady who works there was sort of annoyed when I entered the shop, she was rude and unfriendly. Will never come back.
