September 2023 by Greg
Friendly small charity shop where you can always find something interesting
July 2023 by Airon Prince
Customer service They missed The. Mark completely there unprofessional there not they changed MyScheduled delivery so many. Times Ispoke. With three different. People and none. Of Them had courtesy to be Honest or decent. Enough to deliver or Hold up there. End of ServiceIv also waited ages for items that are. Needed more importantly.
June 2023 by Emma Fenelon
Lovely treasure trove with really friendly staff. We're v lucky to have Emmaus in West Norwood.
December 2022 by Dan
Good service
November 2022 by Eduardo Couto (quoutho)
There's always something interesting to be found.
November 2020 by Elita Zulpien
I recently visited your shop in West Norwood .I bought ta small item for my daughter and paid £15 for it . After I paid for the item I asked if I could return the item next day and get a refund if my daughter did not want it . I was very surprised to be told by the manager Susan on the phone that it was not the shops policy to refund for small items , only big one's. I personally do not regard £15 to be a small amount of money , especially for a charity shop . When I heard about this policy I asked for my money back .The reason to write to you is to suggest to make this policy very clear somewhere in the shop ,perhaps in the window . It should also be made clear as to what you regard as a small amount of money.
November 2020 by Rio King
I am letting you know that the number on your voice mail suggesting the number to call for Lambeth ESS customers (during this new current lockdown) is incorrect, there are not enough digits. Please can you correct.
