August 2024 by Jacob ben Israel
A positive and welcoming environment with a cleansing experience *****
June 2024 by Madeleine Gough
My session with Emma was very relaxing, informative and I left with glowing skin. Thank you!
June 2024 by Laura A
In preparation for my honeymoon, I went for a legs, bikini and underarm wax at the spa. I was led to a badly lit, basement room where the underarm and bikini wax went ok but the technician clearly couldn?t see what she was doing properly. Upon arriving home, I noticed a lot of the leg hairs had not been removed, I mean LOADS. Needless to say, I was disappointed. I had had this treatment done in preparation for having a hassle-free honeymoon without needing to shave. I was sent a feedback survey by the spa which I completed and explained that my legs had not been done well and I would not recommend using their services again.
Later that day, around an hour before we were due to go to the airport, I received a call from the spa asking me to come in to rectify the problem. I explained I was due to leave imminently and that wasn?t at all possible. They suggested sending photos of the problem for them to review, which I did. I received no response. I emailed again to see if they had received them. They finally responded saying that they couldn?t see anything (despite me highlighting where the hairs were) and could I come into the spa. I had to reiterate AGAIN that I was now on my two-week honeymoon, which I would rather be enjoying than spending time sending photos of my legs! Regardless, I sent more photos which again received no response. I chased AGAIN, only to be told that Emma had been away but she gave me no answer as to whether I could receive a refund for the poor service. I chased AGAIN, explaining that the customer service had been so bad, I would be leaving a public review. I then received a response saying I could have a refund and that they would be back in touch, well, surprise, surprise, I received no response or follow up from them.
The bad wax job I can forgive, but the customer service I have received from this spa has been shocking and all the more disappointing that the experience impacted my honeymoon. I haven?t felt at all like I was listened to, or that my disappointment was appreciated in any way, and feel as if I have been totally ignored as a customer. This was the first time I used Emma Wilson's Spa and, needless to say, it will be the only time I ever use it.
June 2024 by Jasper
I had a superb men?s facial with Emma - no redness or soreness afterwards, absolutely sublime.
May 2024 by Sj Smyth
I find Janet to alway be happy, with a kind and professional manner. She majes you completely at easy no matter what treatment you are having ..
Sarah Jane
May 2024 by sabrina mccarthy
Been coming to Emma Wilson Urban Spa for 6 years and I am never disappointed with my treatments! Staff are friendly, experienced and professional. It's lovely being greeted as a friend each time I have an appointment!
Stylist: Tania, she?s amazing!
May 2024 by kaleigh seymour
The facial I had was really brilliant. My therapist was really welcoming and the treatment was incredibly relaxing. Highly recommend!
April 2024 by Aliya Ali
It?s absolutely fantastic. Very clean excellent service.
March 2024 by Stephanie Rimmer
Lovely facial thank you
March 2024 by Laura F
I'm new to the Emma Wilson Urban Spa and had a hollywood hot wax with Patrice. She is very efficient and thorough, checking if the wax was a good temperature for me etc and did an excellent job. Thank you Patrice, I'll be back!
March 2024 by jon gomez
The Eastern European receptionist was so rude showed me a hand written edited version of the price list avoid this place not sure if it?s because I?m a coloured man
March 2024 by Michelle Gibbs
I had a 1 hour massage and facial and left feeling amazing. What a wonderful experience... i will be back again
March 2024 by Jessica Laird
Beautiful salon with lovely staff who are all very professional and amazing at what they do
March 2024 by suzy twerdochlib
Everyone so nice and friendly.Can't rate it enough.Service: Pedicure
February 2024 by Kathy Erasmus
My eyebrows are fuller, darker and the shaping is excellent. As I can't wear mascara the lengthened eyelashes look amazingServices: Eyebrow beautification
