March 2024 by Christiana De Carvalho
I am very disappointed with my experience with David Clulow in Kensington, In 2022 when I visited the store to buy one pair of glasses, I was then sold a 2-year plan which is very misleading regarding the benefits. The salesman never mentioned that the reglazing should have been claimed between the months 9 and 15, also the leaflet they give you says nothing about you only being able to claim between months 9 and 15. If the plan is for a 2-year instalment, then all benefits sold with it should last for 2 years, and if there are special conditions,then all must be specified by the salesperson before you sign the plan and pay, most importantly, should say it on the leaflet they give away. Their leaflet says: The lens in your remaining eyewear plan annually for free, if your prescription changes.Annually means once a year ( 12 months ) and also the reglazing would be granted only if your prescription changes *significantly. Very misleading.
March 2024 by Christiana D.
I am very disappointed with my experience with David Clulow in Kensington, In 2022 when I visited the store to buy one pair of glasses, I was then sold a 2-year plan which is very misleading regarding the benefits. The salesman never mentioned that the reglazing should have been claimed between the months 9 and 15, also, the leaflet they give you says nothing about you could only claim between months 9 and 15. If the plan is for a 2-year instalment, then all benefits sold with it should last for 2 years, and if there are special conditions then, all must be specified by the salesperson before you sign the plan and pay, most importantly, should say it on the leaflet they give away. Their leaflet says: The lens in your remaining eyewear plan annually for free, if your prescription changes. Annually means once a year ( 12 months ) and also the reglazing would be granted only if your prescription changes *significantly. Very misleading.
March 2024 by Mehreen K.
This the worst possible place to get an eye test done. You premium price for the worst service ever . I had a nightmare experience with the Kensington high street branch. My eye test was done by Rameet who is apparently there senior most eye test doctor. He would have literally blinded me as he prescribed the wrong powered lenses (+2.25 )for for right and left eye when my eye test was done which was in an absolute rush rush not to forget he was terribly rude and discourteous . I started having terrible headaches and couldn't focus properly after wearing these optical glasses for sometime I knew there was something wrong so decided to go for another eye test with another optician . I was absolutely aghast and terribly disturbed to hear that my powered lenses which were prescribed for me were absolutely wrong. Instead of +1.50 he gave me + 2.25 . Rameet had given me lenses which were way too strong and perhaps needed by someone who is much much older than my age. This store does not even have any high end equipment like other opticians who are much cheaper but have much sophisticated equipment. To check the pressure in your eyes they use some manual gadget whereas places like Specsavers who are much more cheaper and reliable use high end equipment. Tried calling up David Clulow a 100 times but nobody answers. Worst possible place to get an eyesight check done. I was lucky my eyes got saved by getting them re tested at Specsavers The staff there was so thorough and professional. They have the best most courteous staff members unlike at David Clulow kensington where they all show the worst possible attitude to there clients. To say the least all the one star, two star reviews by the other customers make sense now!!
February 2024 by CIN
I was happy with my eye test. I then came back to choose my glasses. Rahal helped me make my choices of glasses. great customer service, he was very pleasant, very knowledgeable when it comes to eyewear and very patient with me working costs etc. I Would recommend this branch as staff are friendly and helpful.
February 2024 by fabio longo
Thank you Rahul for the great servicing and promptly taking care of my ophthalmological issues. Much appreciated
February 2024 by Maria Quevedo
I was very happy with the service I received . I wasn't sure about what type of glasses to buy , but the manager , Liz , was very friendly and helpful, and helped me decide. She was patient and helped me a lot. Ramla was also very nice and friendly. Overall, the staff is professional and very nice. Amazed with the service!
February 2024 by Barbara Farmer
When Prima was promoted to head office we thought noone else could be as helpful or caring and patient until Ben started as manager ! He was outstanding in every way and now he too has left this branch and company! Staff now are useless unhelpful and even their new so called manager Liz doesn't come near those too. Unhelpful not interested staff we saw today were the worst ever. DC have lost good customers because of their dreadful attitude ! I'd recommend going elsewhere or even to Bromptons next door ! Avoid Kensington branch !
February 2024 by Natalie Wilkinson
Such a shame Ben left...the service is absolutely abysmal..in fact non-existent. Horrendous customer service.
February 2024 by Octavio Quevedo Cabrejos
It was a lovely experience, specially Liz, she was so nice and knew a lot, she had lots patience with me even when I kept asking her questions. Overall very lovely
February 2024 by Global Connect
Would recommend going to this store to this Rahul who provided amazing customer service from the start to the end and great knowledge of specs and lenses I was asking for my mother who broke down the pricing and was very patient too.
February 2024 by Iftier Hoque
Great service from rahul and Rameet who helped me with frame selection and fixed my broken glasses
February 2024 by Barbora Horejsi
My experience with Raho was very good!
February 2024 by vainilla051193
It was a very good experience. Smooth service and the staff was lovely. Specially Liz , she was helpful and very friendly. I left very satisfied
January 2024 by Gaia Della Ragione
DAVID CLUELESS! Absolutely shambolic. Failed to deliver my contact lens for 6 month and charged me. Then sent me the wrong prescription (I got told by the manager to ?just wear the wrong one? as it?s better than wearing no contacts apparently). I asked to cancel my direct debit and they still charged me. Fools I tell you. If I could put negative stars I would.
November 2023 by Progressive Psyche
Ben is the best. He is friendly efficient and super professional. I do not enjoy shopping in general and can be slightly difficult/pedantic, however with Ben's patient guidance I found the most perfect and stylish pair of reading glasses that really suit my face and today he found me a great pair of driving glasses with his first choice!. He genuinely cares, tries his best to please and clearly enjoys his craft. I will always shop at this branch because of him. He makes me feel like a VIP. Thank You?
