March 2024 by Glesni Roberts
Brilliant eye examination. Detailed and informative, my examiner was Krupali who was very friendly and made the experience enjoyable. Would definitely recommend
March 2024 by R D
I own more than 5 frames from Cubitts since 2018. As much as I like their collections, the two stars are for the length of time they take to deliver the prescription glasses. It now takes 7-10 days to lay your hands on your prescription glasses/ sunglasses from the time you order them. Disappointing!
January 2024 by Richard D'Cruze
Very lacklustre and disinterested staff - you really are made to feel that you are bothering them which is so wrong. After browsing for 10 mins in what is a very small store, not one of the staff asked if I needed help. Two were chatting to each other and drinking a can. The manager seemed more interested in talking to a friend who was hanging around the store. When I finally asked for help, I was given short curt answers by the assistant and then ignored again (they both went back to chatting in the corner). Luckily I knew what model I was after as I had done my web research and purchased it, but the disinterest and poor service meant that I left immediately and will get them glazed somewhere else by a 3rd party rather than have to deal with these staff again. Other stores may be different, but if you choose this one - try not to bother, interrupt or annoy the staff too much please...
December 2023 by Martina Ripalda
I went window shopping the other day and I was greeted and guided by a nice and friendly American young man. At first sight I could tell it was a lovely store, with an incredible amount of options and designs. I recently found out I need glasses and I was scared I wasn?t going to find a pair that was the perfect fit. Not only did I find them but I now also know everything I need to know about the company and the manufacturers. This shop has an outstanding customer service and an extensive knowledge in their products. I would like to thank the staff for their patience and care in what they do, I?ll definitely come back!!
November 2023 by Alex
I visited the shop yesterday Sunday afternoon with the intention of buying a pair of spectacles. The two gentlemen working in the shop were more interested in chatting to each other rather than selling. After 20 minutes being left alone browsing through frames I?ve asked for some help, which was clearly too much of a work for them. The only help I received were two ?no? and one ?yes. I felt sorry to disturb their chilled Sunday afternoon.
October 2023 by Miko?aj Domanus
Glasses fixed in 1 min for free, others said it?s impossible to fix
October 2023 by Mustafa Mohamed
shout out to Shella who was more than brilliant fixing my old pair of glasses and she has kindly offered to do it for free and actually insisted not to charge me anything for it as it was a minor repair! she was brilliant and very fast and effective and I am forever grateful x in general they had great variety of frames there as well , super friendly staff and Shella in particular was stellar , patient and happy to answer all questions! and my pair of glasses are back to normal again <3 ! highly recommended due the noticed speedy and friendly services and sturdy cool looking frames . Thanks again Shella <3
September 2023 by GORDON DRAKE
Can I give zero stars? Terrible online service. Ordered two pairs of frames with non-prescription sunglass lenses. Still not received a month later despite chasing, so I chased again and Almu promised to get the goods despatched that same day. Still received nothing, and over the next few weeks no replies to any of my subsequent emails asking where the glasses were. I phoned them and the lady I spoke to didn't know what had happened to the glasses (!) but at least she sorted the refund for me promptly. If Cubitts are going to be a premium brand they must have premium service. At present, it is a long way short of that.** Follow-up 8-Aug-23 - Four weeks after Cubitts responded to my original review above, I still haven't heard anything from them regarding a "resolution"......
September 2023 by ibrahim Farook
Was left to wait 15 minutes downstairs for my eye test as the optician was too busy on a phone call. Will stick to the more reliable opticians. Waste of time and energy, do not recommend.
August 2023 by William Jones
The girl in the shop was very rude. I wish I had not made an order now.
August 2023 by Louise
Recently visited Cubitts to order some new glasses as a friend had recommended them. They have a great selection of quality frames at very reasonable prices. The team are super friendly and helpful. Every time I?ve popped in to adjust my frames or ask for help the service has been spot on!
August 2023 by Rumit Mehta
One of the most helpful optometrists I have visited, and one of the most friendly bunch of staff at the Soho branch that I had the good fortune to help me out. They were both thorough and honest in relation to the most suitable frames and lenses. Jana was considerably patient and friendly and a great ambassador for the brand.
June 2023 by Mike Kondrashyn
Have been a loyal Cubitts customer since 2018 and I?m still amazed at the quality of frames, lenses and customer service. I had a small problem with my most recent order and I was offered a timely replacement with absolutely no hassle. Cannot think of any reason to go anywhere else for my next pair of glasses when I need them!
June 2023 by Lawrence Schoeb
Bought some prescription shades ages ago. Had to chase REPEATEDLY to find out what was happening ? and still can?t get a response. I get some BS response to contact info@ which generates an auto-response of ?high volume ? so will take a while to get back to you.? Unless you?re receiving 5000 emails a day ? and you have less than 2 people working on this part-time ? you have absolutely no excuse to not respond in a timely manner (~48 hours max.) I will NEVER purchase glasses from you again. TotalShambles
March 2023 by Sarah Hynes
I visited on 11 February, needing help to pick some frames, as I don?t know what suits my face shape, skin tone etc.Alfie figured out the best weight, colour and size of frame for me, gave me a few different options for work/leisure and I left with two excellent options.Really friendly and skilled service, thank you Alfie.
