November 2023 by Ivanka
I was served by Amelia a few days ago, and the service was impeccable! Very easy to talk to, smiley, she helped measure my feet to find my correct size, and she was patient when I required assistant :)))
January 2023 by Numan Haris
i was served by pratik and he helped me with finding the right fitting and shared his knowledge and experiences with shoes and boots with me. im glad glad he did as i got to understand how these shoes with benefit me in longevity. needless to say as someone who relies on insoles because i have flat feet the boots that i have chosen which was 'northcote', made me feel like insoles are not needed. as soon as you lace the shoes up the high quality leather lifts up my flat arch acting as somewhat an insole. it was very comfortable and did not feel pain in my feet. i went in there for 1 shoe but wanted to buy another shoe. i am coming back again for a different pair to try on and purchase. thank you pratik for helping me. very patient and extremely helpful. great suggestions and i learnt a lot.
November 2022 by James Pring
Absolutely superb customer service. I managed to spill diesel on my brown suede shoes. I took them into the Canary Wharf branch who sent the shoes back to the factory for cleaning, they came back as good as new and the service was entirely complimentary.I have always felt that Crockett & Jones are the best shoes money can buy and now I know they have the customer service to match.I would highly recommend the product and the branch.
April 2022 by Graham Patterson
Knowledgeable staff that are willing to help. Wide range of products for men but a more limited range for women.Quite expensive but good quality shoes that are worth paying for.
September 2021 by Nazaar Molokhia
I have been to many C&J stores around the globe but this one is the best! Very helpful and friendly staff, amazing customer service.
April 2021 by Papereyes (Papereyes)
Classic excellent quality hand made sales from Northampton. These are not cheap the minimum price for a pair is at least 300, but the quality is really good. Crockett and Jones is essentially a luxury brand but is backed by being family run rather than being part of a large conglomerate (church's owned by Prada). Staff are super friendly and well knowledgeable. If you do live the shoes but want them at a cheaper price you can still go to the factory in Northampton and but seconds or ex stock for around 200.
April 2021 by Stanislaus Musi
I love this product. How can I want to learn how to make good shoe how can I interviews please.
January 2021 by Lai Lai (Papereyes)
Classic excellent quality hand made sales from Northampton. These are not cheap the minimum price for a pair is at least 300, but the quality is really good. Crockett and Jones is essentially a luxury brand but is backed by being family run rather than being part of a large conglomerate (church's owned by Prada). Staff are super friendly and well knowledgeable. If you do live the shoes but want them at a cheaper price you can still go to the factory in Northampton and but seconds or ex stock for around 200.
September 2020 by Sharif Furkan
Very Arrogant Members of staff. I?ve purchased two pairs from this company. On both occasions promised an after case service which I was told included free polishing and replacement of the sole of the shoes when they expire. When I return to the store I was dealt with in a very demeaning and belittling manner. Both members of staff simply laughed at my face, very unprofessional And I left the store feeling Absolutely humiliated. I I reported this to the regional manager who at the end give me a lesson on what to expect from high end she Shoemaker.Talk about resting on your laurels, The staff and management need some basic training and want to promise customers at the time of purchase and how to treat people with some basic respect and courtesy. So sad as the shoes are decent quality , overpriced Forward there will be take my business elsewhere.
September 2020 by G Mohi
Super arrogant staff. I bought a pair of shoes and refunded 4/5 months ago, because of the fit. Today I went to check some winter boots. When I was coming out from the store the sales assistant said no more refund from this store(it was the same guy who refund me previous, it was an experience as we! Your card machine was not working) today?s experience was humiliating, I have never experience anything like that before.
April 2020 by martin later
I have never had an experience like this. It was amazing. I was taken back to my childhood days when my mother used to take me to the shoe shops and the staff would measure me up. This was a real treat finding a company that still provide this level of service. The guys were so involved and not in a push the sale type of involvement but genuine information and guidance throughout the whole process. I didn?t buy the pair that I tried however I am going back to get them. Angelo was superb in his understanding of what I wanted. They are a superb team and I would highly recommend anyone looking for a professional but friendly service should go visit them in Canary Wharf
December 2014 by Vincent
Pembroke Brogues all the way!
