February 2024 by Alex Whiteside
Amazing selection of high quality clothing. New trend setting designs strung around the shops. Definitely a gem among the centre.
February 2024 by Max Maxi
Love shopping in COS. Staff are always wonderful to talk to and super helpful. Store is freezing though, not great for trying on and I feel for the staff who are in there all day
October 2023 by Teela Louise
Top quality clothes and the best customer service. Beth was 10/10, thank you!
October 2023 by chaya roth
Good quality helpful staff great price
September 2023 by mamaea1
The hotel and the service I get it was so bad the worst experience I had it in my as the room so small more than we expected and the staff at all not helpful with as as well the manager. The housekeepers the cleaning the room at 3:40pm as they say priority for check in guest that what make me feel so bad in the service I get as I pay full money to get full service.
September 2023 by Peony
Great shop with a good assortment of designs,sizes, and coloursStaff are friendly and always helpfulThe store is always clean and tidy. It's a pleasure to shop there.
September 2023 by larrymV8502OT
If you value location, service and great food, link no further than the Capital. If shopping is one of your favored pursuits, Harrods is just footsteps away, as well as Harvey Nichols, and the many luxury brands found on Sloane Street. If sightseeing, Buckingham Palace is within walking distance, as is Hyde Park.
September 2023 by Celia Ogunlesi
Love cmng to this store. Their clothings are chic
September 2023 by richardwJ6288PW
Was a super stay. Hotel staff were courteous and made us feel really welcome. I had to work and the staff went out of their way to make sure that I had all the facilities that I needed, We were very well looked after.
August 2023 by TXMeg_12
This is a charming, elegant and quiet hotel in a busy shopping neighborhood that is also close to Hyde Park, Kensington Garden, the V&A and Natural History museums and other places many people love to visit.
July 2023 by almartina
We choose Capital in London for our stay of 6 night and found it very nice. The location is very good close to Harrods and other important shops, The rooms are wonderful and clean and all the people there is very nice and helpful at any time. We had excellent breakfast .
July 2023 by aalrshaidan
I didn?t like the reception to ask me to provide a printed credit card for check in and not a digital one, i was not allowed to check in unless i bring cash deposit. Thanks for the manager who accepts to check me in and bring the cash later. I didn?t like that I hang the DND sign but i come back to the room and find someone has entered.
July 2023 by Laf763
Definitely needs updating. Rooms look sad. Bathroom minute. We had stayed here a few years back and really liked the hotel. The position is very good. Close to several good restaurants and major stores.
July 2023 by Sara M
The Indian lady with glasses and long hair on the till today this morning has no basic manners and hasn?t a clue about customer service. Was waiting for a good couple of minutes and she was busy putting clothes away on hangers right in front of me, purposely ignoring me. I don?t mind waiting but at least acknowledge someone and let them know you?ll be with them. She just ignored me and slowly finished what she was doing before finally deciding she was ready to acknowledge me. Rude and stuck up attitude. Training needs to be addressed asap.
June 2023 by debrae591
We had a two-night stay in this hotel after a British Isles cruise and loved everything about it. It's very clean, the beds are comfortable, towels are great, and the rooms charming. The staff was welcoming and helpful. The concierge was especially helpful in making sure we had a large taxi awaiting us on our departure morning to cart the 4 of us and all our luggage to the airport. He also gave us loads of good advice to get around London. There were stairs to lug our cases to our rooms, but the staff took care of that for us. One of our rooms had an issue with the air conditioning, but the staff fixed that as soon as we mentioned it. We didn't pack enough electric converters, but they loaned us two. I didn't realize hotels would supply those! Also, the bar staff were very welcoming, attentive, and friendly. We spent both evenings relaxing there with delicious drinks and snacks. We highly recommend this gem of a hotel!