September 2023 by paradisespy
Only gave the 3 stars because of the staff friendliness. The food in my view was awful. £35 for a steak, you would expect a nice cut of beef, but a third of it was full of fat (some uncooked) and meat was extremely chewy even for medium rare. Waiter also mixed up one of the order and if you?ve booked one of the igloo pod outside, expect a slow service! Would I recommend - NO!
September 2023 by cikkypizzy
The outdoor area is very nice however the service was disappointing for a restaurant with such location and calibre. I think the waiters are not very experienced. They made very basic mistakes which are to be avoided such as providing cutlery prior to food arrival, waiting for everyone to finish before removing finished plates. Overall, it felt like the waiters need training and better coordination and must show enthusiasm. The food however was good and arrived in a timely manner.
September 2023 by Katrina C
The food specifically the carbonara was good but the service is very lacking, poor. We were very disappointed with the waiters first not giving us cutlery then bringing cutlery randomly wrapped in one tissue paper and placing them touching the table very unhygienic. We then also had to ask for napkins because no one gave us any. They picked our plates when not everyone at the table had finished their meal and the waiter also took the cutlery of those still eating away we thought that was very rude. Overall staff was acting unprofessional we had to ask for cutlery and napkins when they should have been provided in a clean manner. Toilets 3/4 without tissue paper. The atmosphere is nice but i had higher expectations?..
September 2023 by miketherrien80
We were initially impressed with the outdoor seating and some like structures and reserved our dining, however, it appears that it is a first come first serve arrangement. Very disappointing. Dinner was OK but nothing special
September 2023 by 466yinkaf
We attended for my partners birthday on 20th September unfortunately it was the worst experience ever. We arrived and it was raining heavily but we booked for the igloo which was outside the staff member had an umbrella rather than allow us to be under it with him or offer us an umbrella the reception we received from him was poor, the igloo was very dirty staines on the chair, we ordered 2 Garlic Bread and the waiter bought 3 and told his colleague it was meant to be 4 when we didn?t order it, the service was extremely slow all in all I will not be returning back to this branch the branch in KT17 or KT21 is by far the best and for £141 it was not worth it.
September 2023 by Skoods
What a fabulous find! Booked an off peak pod to relax in space and tranquility whilst enjoying a meal and drinks after a busy morning sightseeing. The Coppa club igloo?s situation, right on the river walk beside The Tower of London was just perfect. We enjoyed great food, excellent wine and all the staff were so attentive. Especially our serving staff Abdulai and Sillah - they were absolutely joyous and made our experience the best. They were so friendly & efficient bringing us our refreshments out to the igloo, and checking we were ok, all in the midst of Storm Lee that was battering London with torrential rain and gales! They somehow managed to serve everything without anything being ruined!! And best of all always with a cheery smile or happy comment. We definitely will return, but on a dry day so we can enjoy the views of the river and skyline to its best. 10/10 on all fronts- service-food quality- menu selections ( deserts to die for!) - prices- and location. BRILLIANT ??
September 2023 by analises2015
Such a brilliant spot for delicious food with beautiful views. Service is excellent. The igloos are truly magical. Will surely be back!
September 2023 by Wendy F
The venue, where it?s situated and its ambience are all good points. The food was fine. But the service was the worst we had experienced: long waiting times for drinks, plates from the first course were still on our table when the main courses arrived resulting in the food having to go back whilst the table was cleared.. making the mains not as fresh as they should have been! Different scenario with the mains as three of the four plates where taken whilst our last guest was still actually eating! We did complain to the manageress and advised we wouldn?t be paying the 12% expected Service Charge which she accepted and also offered to deduct one of our rounds of drinks. Waiting for the bill was a joke. The staff were too busy gathering and laughing with each other instead of being attentive to their supposed allocated tables, of which was so disorganised and poorly managed. When the bill finally arrived my Husband had this in his hand and was checking that the manageress had at least been true to her word, when our supposed waitress came by and rudely snatched the bill from his hand to which he told her to give it back as he was checking it still and commented on her rudeness. Her name was Megan. We would not be in a rush .. if at all to return to the Coppa Club and advise our friends and family to avoid it and go elsewhere!
September 2023 by S K
Service was so poor. Slow, no sense of urgency from the staff. No cutlery given. Meals came and asked food runners for cutlery and sauce and they just said okay and didn?t come back. Asked waitress 3 mins later and she was stood chatting whilst very slowly getting cutlery. It was dumped in the middle of the table. I had to ask 3 times for extra sauce. It was warm we had to ask constantly for water to be filled up and waitress behaved as if it was a big task each time. Service charge definitely not earnt if I?m honest. So poor and over priced. For the amount of money you pay for items you?d think the staff had some better training.
September 2023 by Leeann0266
Lovely spot by Tower Bridge with a great atmosphere . Booked one of the igloos in advance. Unfortunately our trip coincided with the recent heat wave and the igloo was really hot. I'm in no doubt if we had asked to move they would have accommodated our request. Food, drinks and service really good.
September 2023 by EssexT
We recently booked an Igloo at Coppa Tower Bridge for breakfast and the setting was amazing The staff that greeted us and seated us were all very welcome and friendly The igloo itself was an amazing setting and the weather helped. Great views of Tower Bridge and The Shard The service was spot on and food was delivered fresh and quick The food itself was amazing and very well priced considering the location and setting. It was fresh and tasty We have already booked again to take our children as a treat
September 2023 by ZxCvBnM135DANIEL
Thanks Raul for great attention to detail and additional advice to dishes!!! U the best?!!! He s being very good at point and good knowledge about menu, thanks a lot!!
August 2023 by Spudinator
We were looking at a place to grab dinner and came upon this little restaurant. The drinks were good, the waiters and waitress? were all friendly. The pizza was good and I would have given it 5 stars but the fried chicken was over cooked crust and undercooked nuggets.
August 2023 by gemmamcnally
Awful service food was ok but got the order wrong and slow - waiter started taking peoples plates as soon as they finished waiting over us to take the plate felt really rushed - gave dessert menus when half the table were still eating - glasses were dirty and water tasted like sparkling that had gone warm and flat - location is amazing and pods look great but that?s all it?s got going for it - the 12% service fee is a joke given the service is so bad
August 2023 by 231kateg
Walking back to our hotel after a very long (and awesome!) day doing the ultra tourist thing and needed some food - looked nice on the outside and was on our way. Total score! Staff were delightful (especially our server (Monica - apologies if I've remembered the name wrong) who was prompt and efficient and very friendly. The food was to die for - the fish cakes are THE BEST! The sneak Marmalade Martini was delsih as well. Did I mention how great the service was? Anyway - def worth a visit.
