December 2023 by Fivos Filintras
Ales was truly exceptional! Genuine, professional and made us feel at ease. Thank you for making my day extra special!
December 2023 by A P
I was delighted with the efficient service. David Rodoti is extremely pleasant to deal with and an excellent representative for the Chopard brand.
December 2023 by Pavlington Stanley
Our VIP Sales Executive, Elliott, makes every purchase as simple as possible and nothing is too much trouble
December 2023 by Olga Iacubtova
We were helped in our issue quickly and kindly. We?ll definitely be back. Thank you.
November 2023 by Ben Evans
Excellent customer service and beautiful, high quality watches.
October 2023 by Andrew Fleming
Superb in every way.
October 2023 by Ruth B
Beautiful shop, lovely welcoming staff And champagne ? :)The ring was my favourite above all! And very reasonably priced. Thank you
October 2023 by Tito Soso
Competent and friendly service. Reasonable price for a necklace maintenance.
September 2023 by Carol
From making my initial enquiry by email and phone to making a purchase at the Bond Street store the service I received from David was excellent.
September 2023 by Enas
Very good service welcoming staff especially Elliot .. I love the diamond used in watches and jewelry
August 2023 by Xavi Aguilar
Harry is a real star. We got our engagement rings and he offered the most amazing and beautiful experience for such an important part of our relationship. Thanks Harry!
June 2023 by Roman Ovidiu
Excellent place
January 2023 by Kelly V
Do not purchase nor send anything for service from Chopard.I sent off my watch for a battery replacement which took close to four months after chasing them up. They originally sent me two different prices as the teams have no communication whatsoever.The issue is really that I had sent off my necklace for a polish, which I decided against and therefore spoke to customer service to not proceed with the estimate. They however took 4 months to send back the necklace. At first, they were unsure where it was. They received my necklace back from the warehouse but the kicker is that they lost my chain that was with the pendant. How could a company lose a chain when it should have been with the pendant at all times? I have tried to communicate with the Bond Street store with Natalie but with promises of emails back - they never came back and I had to contact customer service who again, are extremely slow at replying. It has taken 2 weeks for them to reply to my email concerning my lost item, and the resolution should barely be counted as a resolution. The chain was irreplaceable as it was not a Chopard chain, but a gift from my Godmother. How can I provide a receipt for something that was a gift from over 7 years ago?Never purchase anything from this store as the after sales service is awful. They will lose part of your items and a simple service will take months. Cartier on the other hand, took around a month with brilliant communication. Save your time and money and look elsewhere.
November 2022 by lawrence rodney
Gave me wrong information over the phone and wasted my time on my day off
November 2022 by Kai Lee
Good customer service.
