February 2024 by MaximeMargaux EngelsVerguet
Appalling service on a Saturday afternoon.I came in to see a specific watch. I was greated at the door to ask me to wait because the shop was busy, which I did. The door was then opened to us and we proceeded to wait 10 minutes inside without receiving any service. As mentioned above, they knew what I was looking for.I left after 10mins. My time is better spent with other jewelers or another shop.The only person that greeted me inside was the doormanI am shocked!
February 2024 by Caroline Dingli-Attard
Such lovely, helpful staff members. By far my favorite Cartier location in London!
January 2024 by Andy Pickin
The sales assistant damaged my watch. She called me sir and put on a glove before handling it. Sadly she was wearing a bracelet with sharp parts that made 2 dents in my watch. Cartier kindly polished these marks out free of charge, but my cherished watch was never the same again and had to be 'retired'
December 2023 by J C
Apauling service at this branch. Lazy staff and dreadfully lacking in number and training for a high end luxury brand in 2023. I cannot now bring myself to shop there again. Zero customer service.
December 2023 by Rashad inLondon
The operations of this store is a disaster. They have no understanding of customer service, let alone customer experience.The staff have no knowledge of their own products and services.When trying to resolve a problem they caused me because of a mistake of one staff member, they made it worse three times over.I cannot emphasise enough for the need to avoid this store. Better off visiting Bond Street or any other boutique outside London.
December 2023 by Camilla Oliboni
Went this morning and I had an amazing experience!I been served by Nik; his knowledge, experience and attitude made the most amazing experience I had in my life in a boutique.The piece I was looking for was not available but Nik found a better one and more adapt to me.The team was smiling, attentive and professional. They really made me feel comfortable.Thank you for the incredible experience.I?ll definitely coming back to this boutique.
December 2023 by K S
I had to change my watch?s battery so I called beforehand to inquire. The French lady on the phone was very kind and helpful and told me I didnt need an appointment. I went to the store on the same day and was assisted by Mattia (based on my receipt!) He was also very warm and attentive. I appreciate how nice and welcoming everyone is. Many thanks.
October 2023 by kristine malaj
Great experience at this Cartier branch mainly from one of the salespersons there, Mattia. Very helpful. We were after a classic watch that was no where in stock , and he took the time to find and reserve one for us and notified us by phone. He also helped with change of strap size for me which I was told is not possible from another Cartier branch, and took time to follow up a week after to see if I was happy with the purchase. Great customer experience from Mattia. Thank you.
October 2023 by Ricardo Bougi
Highly recommend asking and dealing with Patrick who was extremely professional and amazing right from start to finish.His expertise in Cartier knowledge is unmatched, explained everything in great detail and didn?t hesitate to show us examples and recommendations.He even hosted us with drinks and refreshments at the same time.Thank you Patrick! We will come back for another session soon, just because of your service ?
October 2023 by Annabelle Saba
Walking into Cartier with a specific watch in mind, we were immediately greeted by Patrick, who proved to be an invaluable asset to our shopping journey. His in-depth knowledge about the timepiece we were interested in was nothing short of impressive. He eloquently shared its history, craftsmanship, and unique features, making our choice feel even more special. More than just assisting, Patrick genuinely connected with our enthusiasm for the watch, making the entire experience feel like a shared celebration. It's rare to encounter such a harmonious blend of professionalism and passion. By the end of our visit, not only did we leave with our desired Cartier watch, but we also gained a memorable shopping experience, largely thanks to Patrick's outstanding service. For anyone keen on Cartier timepieces, Patrick is the go-to person for an unparalleled retail experience.
August 2023 by P H.
terrible service and also their items their Jewelry and watches keep on breaking down and their service is terrible also they keep on charging you . Cartier is not what used to be . Cartier is naff and for the nouveau riche . Don't buy as it will only give you headaches Zero to Cartier
August 2023 by Jason Smith
I attended the Boutique the security man was sleeping on the door. I knocked on the window several times and he did not respondI ended up going to harrodsI also took a picture on my phone.
August 2023 by Inday J Badiday Ng London
The shop always look amazing , they keep their eye catching displays, beautiful.
August 2023 by Henna Inspire
Attended here to get some help for what bracelet to buy. We had to wait in the queue for about 15 minutes. Our sales associate Nick was super helpful, patient and knowledgeable. I was indecisive on what Cartier collection to add to my previous pieces. Now all that?s left to do is decide and make an appointment for when I?m ready to purchase.
August 2023 by Carole-Anne Clark
Took my watch in as it had stopped working. This was the Tuesday. Got a phone call Thursday to say it was fixed, received it back by DHL on the Friday. Brilliant service, really helpful people in the store. Thank you.
