March 2024 by Tamara B.
I wish I could say it was good. It's in the Marriott! The Marg pizza just lacked flavor and tasted like frozen pizza. Same for the fries and the Chicken Milanese definitely was disappointing.. super dry and nothing to complement it . We asked the waiter for pasta with Alfredo or some sort of sauce and he came back w Pasta and Feta cheese dumped on the bowl.. made no sense .. I also tried the Ribeye on the next day since we were staying at the hotel , I asked for medium rare.. it was cooked medium well instead. The calamari was fine and the green beans were decent.. The only thing good here was the coffee tbh !
December 2023 by Matthew C
Really helpful and attentive. They helped me carry cakes to the car.
December 2023 by Gary Bywater
The beef lasagna was so abysmal it's almost impressive that a business can decide to sell it for £16.The nice brown cooked cheese which you expect on the top of a lasagna was non-existent, it was soggy throughout as well with a remarkable watery pool at the bottom of the dish.But was it piping hot and bubbling with sauce you ask? Absolutely not, luke warm.100% this was a microwave lasagna worse and more expensive than what I can buy in any shop.
December 2023 by Sukh H
Average place despite the name. Slow service, had to get up and prompt the staff twice to serve us. Also got the gluten free order wrong. Very slow service generally. No commitment to ensuring customers have a good experience. For this price level you?re better off at Pizza Espress !
September 2023 by Damian Byrne
Quick beer with a hotel guest. Pricey for a beer. Then that is hotel prices.
August 2023 by Rogerio Ricardina
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August 2023 by FionaG
Service was friendly but food was a bit overdone and quite salty. I thought it was slightly over-priced too.
July 2023 by styledbychase
My mother went in to book her 65th Birthday dinner for our family of 30 in the MaidaVale branch and the way my mother was treated was terrible. We celebrated our Christmas Party in The Marriott Swiss Cottage in 2022 and they couldn?t of done more for and we spent thousands in there, the staff were lovely and so pleasant. The manager on site today was rude, dismissive and just handed her the menu when she requested what was serving for dinner as we had a variety of dietary needs in the family and what would it be like, he even seem disgruntled that it would be a large party that would take up a significant corner of the restaurant. 2 younger gentleman who were working were happy to hear such a large party wanted to dine as they advised , they haven?t had party in of that size for a while. The Manager in (blue shirts) they call them handed my mum the menu and said take a picture and walked off. !!!!!! In the climate we live in i am shocked a restaurant is happy to dismiss business and loose money, especially for someone who wishes to celebrate. We will go elsewhere and spend my mum?s birthday where she is welcome.
June 2023 by VanillaB
I had the beetroot pizza and my partner had lasagne both followed with fragatto but we were told there were no biscuits to go with it so no biscuits there were. I'd asked for chilli oil for the pizza and it came after three requests in an ad hoc pot and tasted of nothing. The general space was good but spoiled by increasingly noisy people helping themselves to a buffet - putting main course macaroni cheese onto the same plate as chocolate cake - it all looked rather revolting- and generally descending on the food as if they hadn't eaten for days and helping themselves to free booze. It felt like being in the middle of coach tour. This was such a shame. I asked the waiter about the feeding frenzy and he said something about Marriott vouchers. We'd just wanted a quick meal before going to the theatre so expectations weren't high but it was pretty poor. Carluccios, if its still a separate operation, should have some words with the Marriott because the mixing of the two customer groups doesn't work.
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May 2023 by The_LDN_Traveller
A rarity in the UK?a decent marriott branded hotel that conforms (largely) to brand standards. Hotel was exactly what I expected and the staff were pleasant. I don?t know why this generally woeful service quality pervades the UK or why it?s tolerated but this place was pretty good! All the staff smiled and were friendly and professional. Status not recognised at check-in but I was upgraded and the room for incredibly clean; I have?t seen that for a long time. I liked the L?occitane toiletries. I was in the hotel for no more than 10 hours, 8 of which was asleep. But I liked it, and would use it again as a place to sleep for the night. The dinner at Carluccio?s was fins. I didn?t have breakfast at the hotel.
April 2023 by Axel Maradei
Don?t waste your time going there, tasteless food and so expensive
April 2023 by SaeedA
A great venue, with super staff. The food was delicious and ambiance perfect after a busy day. Amine, our host, was very friendly, gave some great dinner recommendations and had a good laugh with us!
April 2023 by Kevin N
Decent breakfast, comfortable bed. I was pleased the blackout shades did a good job. One really nice benefit is that rather than create a lackluster hotel gym, they contract with a gym nearby which has a swimming pool and an expansive fitness center. Really great if you?re an athletic traveler who enjoys those amenities.
April 2023 by Dine4life
Staff were welcoming, warm, friendly and informative about the menu. Food choices were good for adults and kids. Would certainly recommend
