October 2024 by Harry Hall
The ?trainee? barista making the coffees was an absolute pro.
September 2024 by J J
Opening times are incorrect or the staff wanted to close the store early. Denied us service even though we arrived during opening hours
September 2024 by Elliott Garrett
Came in today whilst in the station to grab a bite to eat and a drink 2 members of staff were on the tills one was serving so I was met by another staff member a short Asian lady, at the beginning seemed very polite and friendly to them rapidly become a very different person I went to pay via the NERO app which I use on every purchase unfortunately the reader was not working and she proceeded to say use a normal card maybe you don?t have funds which I found extremely embarrassing and unprofessional I stated I didn?t have my physical card on my person to her then screwing her face and shrugging her shoulders and then going don?t worry about the sausage leave it to her work mate I have attended many Neros and never encountered such unpleasant behaviour before I?m certain this is the correct process to follow and customer care they are taught such a shame I will never return here and I hope this arrogant human being learns how to do a proper job and some manners it?s not my fault you don?t accept cash
May 2024 by bono Stone
should be closed at 8:00. But actually close by 6:00.
May 2024 by Nikol Molnar
Friendly staff , nice fast service with great coffe and food :)
May 2024 by Keith Price
Nice coffee friendly staff.
January 2024 by Cara Smith
Very busy today, with one guy working, but he was brilliant! So efficient and we didn't wait long at all considering he was alone. He is a credit to Nero - please recognise him ?- visited 13/01/24 around 11:00-12:00
January 2024 by Emma Smith
It was super busy here today and there was only one guy working, but he did an absolutely amazing job getting through everyone - didn't wait long at all even though it was busy. Coffee was great, service was great ?
December 2023 by Tim Groves
I was really disappointed with the service I experienced here today. My valid free coffee voucher wasn't accepted here - and the assistant, Sabana, was really unhelpful. I had to go to a different Nero to redeem it.
September 2023 by kaysM8542UN
My friend and I visited your Curzon Street, Mayfair, London cafe on Sunday morning, 17th September. I ordered two Americano's from a very unfriendly, dismissive employee. She treated me with such disdain like my order was a total inconvenience. After she had 'served' me and my friend, I asked for her name as I was so disgusted. It began with 'S', I couldn't quite make it out, she was the one with a head scarf on. She asked if I had an issue and I said "yes, you are extremely rude!". I would also like to point out that whilst one was serving, the other was crouched down on her phone behind the counter and vice versa. I won't be visiting this branch ever again.
July 2023 by barenskiem
Good croissant, not sure about the coffee. Staff were responsive, seeing as it was early on a Sunday. Scenic location especially if you can get a window seat.
July 2023 by A S
Ordered one cappuccino and a carrot cake on 26 of July 2023. The cappuccino tasted like hot milk, the carrot cake first fork crushed like cookies, i van tell it was left over. Went to the young lady who serves me(her name was Alexandra). Gave it back, no refund went to nearest pret.
July 2023 by Henrik Fisun
Best cortado out of all popular coffee shops around like costa or starbucks.
March 2023 by Elisa Arthofer
Hard to find if you look for it at 25 Dowgate Hill when really it?s located inside Cannon Station on the Ground floor ??
November 2022 by CheshireDancingqueen
It didn?t start well with no greeting. My husband asked for two teas, one black and one with milk on the side. Both teas were presented with milk, when my husband said he had asked for only one with milk on the side, the young blond lady visibly rolled her eyes and huffed. I fully appreciate that hospitality are struggling however there was no excuse for not apologising when it was clearly her fault. It was busy, they clearly are under pressure and we all make mistakes, just apologise when you get it wrong and don?t visibly show your frustration.
