January 2024 by Francine
Bruce Grove surgery is not fit for purpose and is in dire need of improvements. This goes for two receptionist to two of the permanent GPs. The ratings given by the CQC where so many areas was highlighted for improvement back up the reviews that people have given this surgery. I was asked the other day how are they getting away with such poor service. I said that I think it's because the surgery is in an area where people are not going to raise their complaint at higher levels.It's really sad because I have let health concerns go untreated because I couldn't face going to the surgery.
October 2023 by Konstantin Selkovnikov (Error)
Great example how church building can be used for anything else.
September 2023 by Konstantin Selkovnikov (Constantine Shellkovnikov)
Great example how church building can be used for anything else.
August 2023 by Marina Lounge
This Gp should not stay open honestly, is shocking how this people are in the medical industry, receptionist don?t care about patient who are pain the doctor will call you even if is to night imagine saying that to someone u told u will get a call between 9-11 and laugh about it what was the point giving time frame if she and the doctor making fun, omg their voice note tells u they lazy Gp I honestly think there should audit from the NHS and their call recording should be listened this place is breaching all the protocols
August 2023 by sikestevilmadness
I'm not a patient, but have just received a referral from them for some random stranger...
July 2023 by Anna Nogalska
If I could I would give zero start .Today I witnessed that both of the receptionists were making fun and comment for no reason patient when she was leaving .In my situation, they weren't even better . When I was trying to make an appointment, Receptionist asked me why I need appointment . So I did say I have got sharp pain in my stomach for about one year. He called, I believe , he talked with my doctor. He said that now she needs a scan for her stomach . I felt so uncomfortable as they were not talking about me when I really needed help .
June 2023 by Derek Oppong
What makes this clinic unique is their receptionist who has a service area wide reputation of being lazy and difficult. I was asked by the gp to take a blood test at a nearby centre. When the appointment arrived, I was asked for paperwork by the nearby centre. I was told i can ask the GP?s receptionist to send it by email. On the phone to the receptionist, I was told I must book another appointment with the go for the paperwork. After arguing that I already had the appointment and I was told to take a blood test, I was then told they don?t email paperwork and I must come in and collect. When I informed the centre of this, they said ?We?ve just got off the phone with them and they sent the paperwork for another patient so she?s lying. It?s more than likely she?s doing it out of laziness as it took almost 20 minutes for her to send it. Bruce Grove Primary is very well known for that??
May 2023 by lifeofberns
The GP was very dismissive over the phone. Kept interrupting me when I tried to explain the details and background of my condition. He prescribed me generic medication that I made very clear doesn?t help my condition at all, as I?ve tried it for years, but still went ahead and prescribed it anyway. I?ll be leaving this system and changing practices very soon.
November 2022 by Noor Khan11
I been contacting the Gp for over a week. I have a health Condition that I can?t mention here. No one is picking up the phone and after 20/30 minutes of hold they disconnect the phone on purpose! The Caribbean lady with short hair is really rude and shouldn?t be the receptionist at the Health Surgery. I feel so embarrassed to have such people working in health care. I will be changing this Gp. Do not come here because you will regret!
November 2022 by Amie McGovern
If you want a doctor who is going to mansplain your health issues to you and blame every symptom you have on the anxiety you went to him for two years ago while grieving, then this is the doctor for you. He diagnosed all my issues over the phone aswell. I told him I have what I can only explain as a like hernia pain of something protruding threw my stomach muscle and he said "this is normal, I get this too" OVER THE PHONE. I am changing doctors because I have had to fight for things to be investigated further in the past for myself and my children, it shpuld not belike this.Its not good enough. Don't go here if you have serious health problems you might die.
November 2022 by Moncy Gabriel
One of the worst clinics in the world. Very irresponsible receptionists. Actually I don't want to give even a star but without giving one star I can't write the comment. They are thinking the patients are slaves. I called doctor with severe bowel obstruction and vomiting but doctor told its a gas trouble problem. So just think about the knowledge....
November 2022 by Renate Timon
Is the worst Gp Health Center ever!!!!!!! They don't care nothing about the babys!!!! I HATE THEM! THE DOCTOR WAS SHOUT ON ME BECAUSE I WANTED TO HAVE APPOINTMENT FOR NEUROLOGIST FOR MY SON AND THEY DID NOT GIVE IT TO ME, BECAUSE I CANT HAVE, WHY I NEED APPOITMENT. USLESS PEOPLE!
November 2022 by Sara Sousa
If you want to actually go to a professional place that will help and understand your medical needs, you need to go to another GP. This clinic is the worse!Giving one star because I have to, otherwise not even one star would be given to this horrible place.
November 2022 by Z Z
Avoid rude and unprofessionalDark ages doctors will make u feel more unwell treat and talk to you like your a Animal lose your paper work cause you more problems than you ever had ,,needs to be closed down AsapIm seeking legal advice to sue them
November 2021 by Coco 69
The worst GP I have ever encountered. Dr Chaudhry is rude does not listen to her patients, was unable to diagnose the H.pylori bacteria told me to take medecine out of the counter twice. I had to go to a private gp where they run proper analysis and treated me accordingly. Finally, when I told her that the last treatment did not work for another condition that I had she bullied me into taking a medecine I told her I didn?t want to but instead using a medecine that worked for me.Don?t waste your time there I don?t know where they got qualified but they are highly incompetent. One star is already too much. Unfortunately only peuple who can?t afford private gp go there24 sept.2021I guess they felt bad about our last encounter so today i got a call from... wait for it... bruce grove health pharmacy! Anyone in the area heard of them? Me neitheir. So I asked the gentleman to state his identity. I asked if he called from my gp surgery he said no. He went on asking questions re my last prescriptions (change of medication) I said it did not happen since Dr Chowdhury suggested I should look for another GP... The consultation/conversation went on for 15 mn then I ealised this pharmacist has all my medical recent and past history. When I hung up I googled the number and... it belonged to Dr Chowdhury! I feel bad for 2 reasons:1/They should have checked my profile and would have known from what I do for a living that I was never going to buy this;2/How can a medical professional behave like this? I'm sure this behavior can fit into a sort of misdemeanor like misrepresentation of a medical profession.I'm at loss for words about this situation! This was so wrong on so many levels.They have no sense of morality or ethics, this is a new low, even for them! I hesitated before reporting them, now I am definitely reporting them, this was so wrong!
