July 2025 by Tereza K?epelová
Terrible behaviour of the pharmacist, she first asked what I need and after I told her I need to consult something with her, she told me to wait as she needed to finished some stuff....
left me waiting more than 10 minutes while she was just unpacking some boxes there....
June 2025 by John Fogg
The customer service here is dreadful. I purchased an item and asked for the security tag to be removed. Because a receipt wasn't printed I was accused of theft and treated very badly by the staff leading to an argument. Eventually they retrieved a copy of the receipt. When I asked for this in case the item needed to be returned it was ripped up in front of me. In the end I left the item and was given a gift card meaning I had to visit another branch of Boots to buy the item I needed. Complete waste of time and embarrassing to be falsely accused in front of other people. I have been corresponding with Boots head office since October to try to resolve my complaint... Conveniently the CCTV has been since erased.
June 2025 by Amelie De Angelis
not the best customer service
June 2025 by Will
Quite a rude lady at the prescription counter with dyed hair and tattoos. Not very friendly or welcoming and rude when I asked where to pay.
June 2025 by Jack Hope
Absolutely fantastic service from pharmacist Eunice & their colleague (didn?t manage to catch their name!) this morning. I?m staying away from home for a few nights and hadn?t had my repeat prescription available to collect in time from my local store, so had run out of medication. They spent time on the phone to my local branch to get my prescription released & transferred to their branch. Service with a smile & very willing to help ??
March 2025 by Evelyn C.
Why would Boots film customer?s face at the self checkout machine? I don?t think that this is normal and I think it should not be normalized.
February 2025 by Robert Patruna
Good shop, everything what you need.
February 2025 by Wesley Vaughn
Awful customer service. Apparently can?t return any cosmetic items
November 2024 by giuseppe burgio
Manager not custumer servise at all very to avoid i will not came back
August 2024 by Ruth Johnston
Thank you to the team at Boots for cleaning me up and patching up my knee after I took a bad fall. Your care and kindness meant a huge amount to me.
May 2024 by Ki Ke
This shop is a joke.
-You put offers with not enough available items to get the offer.
-Staff member attitude
May 2024 by Vicky L
Good range of products but staff are the worst. Closes at 7pm and I nipped in a few minutes before then to grab something. I was told it would close in 2 minutes and as I was grabbing what I needed. Another staff then was hurrying me rudely, making a face like I was dirt and tutted at me. Closing at 7 to me means you should be working up to then rather than chasing customers out before so you can finish work.
May 2024 by Sotiris Kafantogias
I just had the worst RACIST experience at this store 10 minutes ago, around 11:30. I went to the store and asked to buy two Ghost-type colognes. Because I was speaking Greek, the saleswoman assumed I was intending to steal them. Also, because I was speaking to my sister in Greek via video call to confirm if they were the right colognes, the saleswoman assumed I was planning to steal from her. During my purchases, the saleswoman wouldn't leave me and my companions (my wife and aunt) alone. When we reached the self checkout , the saleswoman wouldn't let go of the colognes in her hands to ensure I would pay in full. Also ,the security guy told her to let as pay and leave our stuff,but she didn?t.At first, I politely asked her to leave the colognes and simply stand next to me to watch, but she rudely refused and kept holding onto them until she saw I was going to pay. I should note that throughout this, she and the security guard were standing next to us. Finally, I asked her to step away, leave the products, and call the manager because her behavior was putting me in a very difficult position. However, both the security guard and she told us the manager was absent. I asked her for her name, but she refused to give it to us. I hope this message reaches the management of the stores so they can understand the quality of their staff. The worst experience of my life.
***Also I want to by more products,but she gave me not time to choose any other products.
*** And also I wanna note that my auntie is a uk citizen.
February 2024 by Andrei Dutu
The worst boots ever all the time empty
February 2024 by A A
Have never had an issue here. Sometimes not many staff available.
