August 2022 by Travel4781
We stayed in a family room which was in a converted house a few doors down from the main hotel, it was self contained and had its own little kitchen which was an unexpected surprise. The reception staff were very friendly and helpful, and were there 24 hours if you needed anything. The beds were comfortable and the room was lovely and clean, what more could you ask for. Victoria train and tube station was about a 10 walk away on the same road so you can easily find it. Overall we thoroughly enjoyed our stay.
July 2022 by Susan N
I have stayed at this hotel a few times over the years. The staff have always been friendly and helpful. The location is great - just a few minutes to walk to Victoria Station. There are many good options for restaurants nearby as well as a laundromat, supermarket, etc. Great choice for a short stay or a longer one.
March 2022 by andorp
Reasonable price for staying near the city center in London. The rooms are small but OK if you only plan to stay in London for a few days. We could walk fromThe hotel to see the Thames, the Big Ben and the London Eye. The place where the breakfast is served is also quite small, but ok. The staff is friendly and helpful, hence the four star.
November 2021 by 160zakr
Stayed in room 621 on a short trip to see a play. The service was helpful, receptionist was nice. Easy to find, v close to Victoria and the room was expectedly small. It was basic, clean except for some kinky hand prints on the walls the cleaners hadn't noticed. Nothing really to complain about in those regards. But we had an air conditioning unit outside our window and a door to service it. The window was poorly fitted, with cold air flowing in even when it was closed. But the main problem was noise. The noise from both the trains and AC unit dominated our room. The window and door did nothing to dampen it at all. It was so loud that neither me nor my partner slept. Ironically, our AC didn't seem to be working. Other reviews of this hotel indicate this problem doesn't effect all rooms, but why roll the dice? A hotels basic function is sleep, if it fails in that respect it fails entirely.
November 2021 by Jordan Williams
The hotel has mold in the bathroom all in the shower. The bathroom sink was clogged, and the hair dryer was very sticky. I do not recommend this place at all.
August 2021 by Ahmed Iman
Best western hotelAll in VictoriaNot very niceIs not very cleanHe has ? rat'sService is poorIs not very good
March 2021 by Tiffany S.
Unfortunately, we lost a day in London due to a flight cancellation here in America. They were not willing to work with us to get the night back. Flight was cancelled due to mechanical issues. When we got there, the staff was very friendly and helpful. If you?re going to take a taxi to and from the airport, they?ll set it up for you and give you the prices. Everything seemed to be in a 2 mile radius. We were able to walk to great restaurants, Victoria Station, Westminster Abbey, Buckingham Palace, Hyde Park and Piccadilly Circus. The rooms are small. If you?re on the tall side like me, request a room with a bigger bathroom. Other than that, it was a nice hotel. I?d recommend them.
May 2020 by Gl0balCitizen2013
We had to visit London for 2 days for some paperwork at an embassy and wanted to stay near Belgravia, as well as near a tube station. Best Western Hotel offered the best value for money. We were quite happy with our triple room and the facilities provided. The room was nice and clean, everything worked properly. There was a big window, that looked out on the street, but once you closed it, there was very little traffic noise. Our room was in a different building, from the main reception/dining facilities building, but it didn't bother us much. For me, the fact that going up to our room involved climbing several flights of stairs was slightly more inconvenient. Anyways, our luggage was light, and the lovely young man who showed us to our room, offered to carry it for us. Since, there is no lift, the hotel might be inconvenient for people with mobility issues. However, it is 5 mins walk away from Victoria Station, so one can explore London quite easily, given the transport links. Also, it is easy to go to Victoria Station from Euston train station, in case you are travelling to London from up north, like us.
April 2020 by Svetlozar Ivanov
Clean, clean, clean.Comfortable APPF apartment with a bedroom (king size bed and a sofa), full kitchen and relent bathroom. The breakfast was also great. This hotel was life saver. I had a booking on the one next to this hotel and the misery made me look for options. Thanks to the friendly staff on reception we found a place.
March 2020 by Nicole Hamilton
Hotel wasnt overly fancy but just what we wanted and price matched room, although they did swap our room for us it was done without a fuss and the staff were ever so friendly and helpful. 100% would stay here again and recommend it to any who is looking for a nice stay without the cost price, not to far to Trafalgar square and looked after our luggage whilst we visited Harry Potter world. Cannot say a bag word and just thankful for everything I had an amazing birthday
March 2020 by justindhoray
This is my second stay at Best Western with the first being in the Fort Lauderdale area. After visiting that location and experiencing no problems, reasonable pricing and a spacious double room, I was severely disappointed in the London branch. PROS - 1) Check in and check out was fast and efficient with no problems 2) Front desk staff were extremely helpful and friendly 3) Internet/ Wifi services were great with good connection throughout and seldom dropped calls. They even facilitated easy streaming. CONS - 1) Rooms were much smaller than I expected especially for a double room. The toilet and shower were extremely cramped as well. You could hear your neighbours very easily and whenever anyone opened/ closed doors or walked up/down stairs. 2) Water heating when showering was fickle. Sometimes the water would get freezing cold while showering and then extremely hot. As I stayed 7 days this began to get extremely irritating. 3) Breakfast was not included in the package and for 12.50 pounds for breakfast, this was extremely steep compared with delicious cheaper options nearby. Even friends living years in England were astounded by the price. 4) I asked room service on 2 occasions for an extra roll of toilet paper but left my stay without getting this. I understand the Corona Virus pandemic and shortages but I was merely asking for 1 roll. Luckily I didn't stay one day extra. 5) Pricing overall was a bit high for what I experienced. I understand it is the city but if I had the same experience as I did in Fort Lauderdale, I would not have complained about this last point. OVERALL - I wouldn't recommend for people staying above 2 days. Definitely could pay a cheaper price in an Airbnb or pay a little bit more at another place for breakfast included.
March 2020 by leighemma2020
Super hotel in excellent position geographically. Lovely staff and everything in the room you could require. A treat to be able to open the window to let in fresh air, though double glazing best for sleep to keep out the traffic noise. Will definitely go again.
February 2020 by sgalty
2 night stay while attending a conference nearby. Convenient location with lots of evening eating opportunities within short walking distance. Compact bedroom with a small bathroom and very limited hanging space and would be a challenge for 2 occupants. Bed was comfortable for a single person and desk space was adequate with appropriate USB and power sockets. Breakfast at £12.50 was very expensive for just cereal and coffee; hot food offered but there should be an option for continental breakfast or hot breakfast.
February 2020 by Matt D
There are few secrets in the London hotel market. For the 150 pounds a night (breakfast not included) I paid at the BW Victoria Palace I got a small room with two single beds on the 5th floor (no lift). This is no worse than anywhere else, expect that room was very average in terms of design and finish. The very friendly staff help to make up for the off-the shelf Ikea style fittings. Honestly, this is pretty typical for central London and I have seen much worse. I wouldn´t not stay here again. Faint praise but that´s the London hotel experience.
February 2020 by Clare Marie D
Stayed here for 2 nights as I was sight seeing in London Town. Great location, located 5 minutes away from Victoria train station. Despite busy location the room was very quiet and you couldn?t here any traffic. The staff were very friendly and the room, whilst a bit tired was spotlessly clean. They have a left luggage facility as well which is handy. Would recommend for a brief stay if you are shot going to spend much tine in the room.
