September 2025 by James Thompson
Apple Covent Garden is a reliable place for electronics shopping and repairs. The staff are generally helpful, and the store is well-organized. Prices are on the higher side, but the service is professional and efficient.
September 2025 by Adrian McCusker
Nice shop and friendly service but charged for unnecessary repairs that weren?t needed. Feels like everyone is on commission to sell as much rather than help
September 2025 by P C
Lots of staff just keep on talking to each other and aren?t proactive in helping customers. Also don?t be surprised by ?the computer says no? kind of answer
September 2025 by Martin Heins
Thanks for the very quick help :-)
September 2025 by Veronica Tortella
Ambika is an angel. That is all.
September 2025 by Jo Cortez
MASSIVE SHOUTOUT to Andre and Josh for extraordinary customer service; went above and beyond to provide reassurance and prevent me from being scammed via the purchase of gift cards. They deserve so much praise and I owe them my appreciation.
September 2025 by Scott Bryant
?Ordered a refurbished iMac from Apple. Took 14 calls, hours on hold, broken promises, and a rude manager hanging up on me before it finally arrived. Product delivered, trust destroyed.?
?Apple finally delivered my iMac ? but only after 2 weeks of stress, 14 calls, and zero accountability. Worst customer service I?ve ever experienced.?
?I?ve been an Apple customer for 20+ years. This iMac order was the worst experience ever: lost product, rude support, false promises, and no compensation. Apple can do better.?
?Got my iMac in the end? but at the cost of 14 calls, 50-minute holds, and a manager hanging up on me. Apple?s support system is broken.?
September 2025 by M. Angel
Horrible
August 2025 by A L
Went into by headphones, service from the employee was lack luster and looked like he didn?t want to be there. Literally, I knew what I wanted & just wanted to buy the white colour way. Everyone has bad days, but damn the energy wasn?t it, made me want to walk out but I wanted the tech.
April 2025 by DANQI liu
The experience in this store is super bad. I met several staff members who were very nice, except for a black man who was wearing shorts, a baseball cap and a necklace. He was about 172 cm tall and had a very bad attitude! He kept arguing with me! And his attitude was also very stubborn and arrogant.
April 2025 by superveloce 9
Disgusting customer service! Unhelpful, rude and arrogant member of staff who handled my query rolled his eyes at me when I could not understand his scripted and vague response. Never again!
April 2025 by Araz Abedi
Rather impolite staff.
April 2025 by Matt Watts
Zero customer service on a very quiet day in the store. Not able to spend 3 or 4 minutes to ask a few questions about a purchase I am considering without making an appointment. Three staff members chatting to each other by the door, literally said ?not my job?. Decision made, no purchase, well done.
April 2025 by Yukii Ren
The worst Apple Store I?ve ever been to.
Very rude impatient and helpless, even racist - pretending unable to understand me because of my accent and when I ask for someone else to help the very impatient guy just said ?I?m trying to help you just talk with me? and rejected me to seek for another people to help. At the moment when I was looking for another person to help, his first response is ?don?t yelling at me?, funny, I was talking exactly calm down and peacefully.
For both the curly brown hair guy who just won?t help in the Genius Bar, and the old/talk guy with grey hair on the ground floor.
April 2025 by Alaina Zannita
I had a such an amazing experience in the Covent Garden store today. Marcus, thank you truly for making my day!
