November 2023 by Evelyn Blake
Sean the key man couldn?t have been more helpful sweet kind and thoughtful,,Very professional person and served with a smile,,Highly recommend this place: and better service than the other key place in Kensington tube station
October 2023 by ameena rizwan
This place stained my jacket and had the audacity to treat me horrible at the store and be abusive and end up charging me for the service despite staining and ruining my jacket. They threatened to not give my jacket unless I paid for the service despite the service staining my jacket. The guy at the store also was trying to ridicule the situation by saying the stain isn?t visible because it?s on the lining next to the zipper. This is the worst place to have your clothing dry cleaned and even worse is the customer service and the staff at the store.When I requested for a manager, he said he will not provide contact details and if the manager feels like reaching out he will. That is the level of customer service!Service: Clothing alterations & repairs
September 2023 by L A.H
Reasonable prices for dry cleaning 2 medium sized stuffed toys. They both look apparently clean. I?m happy with their service at high street Kensington shop!
August 2022 by Brandon Neman
Terrible job of doing wash and fold. Clothes have shrunk and all wrinkled. I do not recommend if you have wash and fold to go to this place.
June 2022 by Jessica Jones
I brought in 6 pair of heels to have heel tips replaced, shoes shined and scuffs removed. I also asked for some of the shoes to be resoled. Every pair has been a mess. As soon as I put the first pair on, the new heel tip cracked in half. The new sole on the second pair I tried is split from the shoe after 1 wear. I?m currently wearing a different pair for the second time and the heel tip has snapped off. The left heel is somehow also now taller than the right. Do not recommend.
July 2021 by Lora Anderson
The manager is very professional, smile on his face is the key to customer satisfaction . I will be visiting hight street Kensington dry cleaner always. Thanks for the lovely professional customer service. I recommend this shop to all my friends and family
June 2021 by Gareth Thomas
I paid £57 to get four keys cut and replace the batteries in four watches. The guy told me he didn?t have the battery for one of the watches - and when I got home I discovered that another of the watches wasn?t working. He must have known this before he handed them back. This place is a rip-off.
September 2020 by Chloe
Came here to get two watch batteries changed on 9th November 2019 at around 12.30pm. Got the batteries changed but with severe scratches on the back of both watches. When trying to query the scratches I was told "how else was I supposed to open the back, it's meant to be like that, do you think I didn't do a good job?"Was charged full price with no acknowledgement that there was an issue. Do not go here if you want your watch batteries professionally changed
September 2020 by Renad Sheraif
I gave them a pair of trousers to hem as well as to tighten the elasticised waist, and it cost me £45. I just got the trousers back, and each leg is a different length, and somehow the front of each trouser leg is longer than the back. Absolutely terrible.
