October 2023 by Amy Hayward
Awful customer service from Ally Capellino repairs and customer service team. Dropped bag off in early August for zip repair and told max 6 weeks, 3 and a half months later still not repaired. No heads up for delay , slow on emails and poor rapport - such a shame a quality brand now has poor service . Won?t be using the repair services again!!!
June 2023 by Simon Reid
I have loved this bag for so long but I?m pretty disappointed in that the zip has broken on two bags now. The second time it happened was on the front pouch and has no reason to suddenly break. I emailed the support team in good spirit to see if they could help out with the situation but I?ve had no response for over 2 weeks now. Really gutted that the zip has broken twice on a bag that costs £200 with no customer support.
December 2022 by Laura Caccia
[updated from 1 to 5 star after company response]Original: Customer service is awful. I bought a bag here last year, which is lovely. It is still in warrantee and needs a small repair. I?ve emailed 5 times and called every day for the past week, leaving messages, but have had absolutely no reply from customer care. Can you please fix this! I love my bag and would really like to put a higher review upUpdate: I got a call from the owner directly who did everything possible to fix my situation. Everything has now been sorted swiftly. The problems had arisen because of staff changes which have now been fixed. Thank you! As I said above, I really love my bag, and am delighted to change this review
November 2022 by A Protoganist
I?m writing about the Ally Capellino Finn rucksack which is a brilliant piece of kit. It?s lightweight made of canvas, with a leather base making it both sturdy and functional. It has a gazillion pockets to keep you organised during travel or day trips and there is plenty of room for all your needs. There is webbed pocket for a laptop, two small internal pockets for phones keys etc, a zip up pocket for valuables and a central compartment for clothing, spongebag, first aid kit, sandwiches, book, headphones, whatever you fancy! On the outside there is a pocket with a buckle flap and further pockets within, there are also two external slots for for either a water bottle or umbrella. It?s a really good looking unisex day rucksack, Smart enough for a city slicker going to work but equally suitable to a mum or dad on a family day out- so versatile- I love it and take it everywhere when I travel.
November 2022 by Koki K
Love their productsI bought Backpack here and so satisfied with it?s design, functionality and durability.
November 2021 by Simon Gosling
Delightful shop in East London?s prettiest shopping street. (Calvert Street feels like a cute mix of Greenwich Village and Copenhagen)!I have several items from Ally Capellino, all beautifully designed, and wonderfully functional. (I?m a cyclist, so carry a small bag for tubes, phone, levers, and have a rucksack for work commutes or overnight stays).The shop itself is beautifully arranged, with uncluttered displays and we?re always made to feel welcome by the relaxed, helpful and kind people who work there.
November 2021 by Gaby Rattina
Just received my 3rd bag yesterday, this one is the Hoy small and I absolutely love it ! I'm glad I took the small one and it still big ! Im so pleased with how it feels on your back ! You have a really support which I like ! The zip are so cool and waterproof ! It's a really clever bag and Im so in love ! I'm not into fashion at all but I always love a good bag !Thank you for creating such useful and sexy bagsXx
November 2021 by Emma
I am a huge ally capellino fan. The products are excellent. I am still using my backpack after many years. I went to buy a cardholder in the sale. Helpful guy. Great service. Recommended.
November 2020 by Clare Evans
Beautiful bags,totally addicted .lovely customer service. All my family love them ?
November 2018 by mister mac
Ok AC's bags and accessories are not cheap, although you can sometimes grab a bargain during their sales - however they are well made, durable and stylish.A true British fashion icon and we'll worth a visit.The staff are always super friendly too.
November 2018 by Theo Angus
I stopped in here on the way to collect a photo print. The design of the store caught my eye. I particularly like the organic use of light & texture. It allows the bags & other products to be presented in a unique way.
November 2018 by Jacqueline Chang
Great service and of course best place to buy a ?practical British souvenir? that will last you a long time.
November 2018 by Miren Maranon
The staff could heave been more helpful.
November 2016 by Marcus K.
Great little shop with unique accessories. GF bought a tokyobike bag that she just loves. Took it home and her co worker loved it too and ordered her own right away.
November 2016 by Lichan Cheah
Always a fantastic retail experience. A shout out to Saul and Megan for helping me sort out my camera strap.
