Awful customer service from Ally Capellino repairs and customer service team. Dropped bag off in early August for zip repair and told max 6 weeks, 3 and a half months later still not repaired. No heads up for delay , slow on emails and poor rapport - such a shame a quality brand now has poor service . Won’t be using the... read full comment
June 2023
I have loved this bag for so long but I’m pretty disappointed in that the zip has broken on two bags now. The second time it happened was on the front pouch and has no reason to suddenly break. I emailed the support team in good spirit to see if they could help out with the situation but I’ve had no response for over... read full comment
December 2022
[updated from 1 to 5 star after company response]Original: Customer service is awful. I bought a bag here last year, which is lovely. It is still in warrantee and needs a small repair. I’ve emailed 5 times and called every day for the past week, leaving messages, but have had absolutely no reply from customer care. Can... read full comment
