December 2023 by Kawsar A
Very professional
May 2023 by Zaina Hussain
Great pharmacy, great staff very helpful great customer service. I feel very looked after when coming to the pharmacy. Friendly and attentive staff very efficient and welcoming.No faults
May 2023 by Henna Hussain
Amazing hardworking people. Always go out their way to help patients and ensure that they are well looked after. One lady who works in the pharmacy called Ikra is a pleasure to chat to whilst coming to the pharmacyKeep the good work up ??
December 2022 by Jodie Stansbury
Always very difficult to get through on the phone, otherwise they are really good
December 2022 by Sean Sayer
Very friendly and helpful staff
December 2022 by Book Experts
Very good
June 2022 by Linda Marie
Poor customer service, poor communication and complete lack of empathy.I came in carrying my 6yo daughter who had injured her foot getting caught in the spokes of the bike and thus couldn't walk. There were three staff present. None of them attended to us. I stood by the counter waiting and waiting to be served while my daughter was sat on one of the chairs next to another customer. This customer showed more care than the pharmacy staff by talking to my daughter and empathising with her.Eventually when another customer came in, the pharmacist who had clearly seen us come in because she was at the front desk initially came over to attend to us.I asked her what to do about my daughter's injury and she replied unsure herself to probably take her to A&E, then went to speak to the male staff at the back of the pharmacy to ask him about it. But instead of coming over to me to reconfirm her advice she just started serving another customer. I am absolutely shocked at this unprofessional attitude and lack of communication and customer service skills as well as lack of care. And also on a human level considering the staff are Muslims I was not seeing the kindness that the Prophet Muhammad ? reinforced us to display towards others. All in all I am deeply disappointed.
June 2022 by L Maria
Poor customer service, poor communication and complete lack of empathy.I came in carrying my 6yo daughter who had injured her foot getting caught in the spokes of the bike and thus couldn't walk. There were three staff present. None of them attended to us. I stood by the counter waiting and waiting to be served while my daughter was sat on one of the chairs next to another customer. This customer showed more care than the pharmacy staff by talking to my daughter and empathising with her.Eventually when another customer came in, the pharmacist who had clearly seen us come in because she was at the front desk initially came over to attend to us.I asked her what to do about my daughter's injury and she replied unsure herself to probably take her to A&E, then went to speak to the male staff at the back of the pharmacy to ask him about it. But instead of coming over to me to reconfirm her advice she just started serving another customer. I am absolutely shocked at this unprofessional attitude and lack of communication and customer service skills as well as lack of care. And also on a human level considering the staff are Muslims I was not seeing the kindness that the Prophet Muhammad ? reinforced us to display towards others. All in all I am deeply disappointed.
May 2022 by L Marie
Poor customer service, poor communication and complete lack of empathy.I came in carrying my 6yo daughter who had injured her foot getting caught in the spokes of the bike and thus couldn't walk. There were three staff present. None of them attended to us. I stood by the counter waiting and waiting to be served while my daughter was sat on one of the chairs next to another customer. This customer showed more care than the pharmacy staff by talking to my daughter and empathising with her.Eventually when another customer came in, the pharmacist who had clearly seen us come in because she was at the front desk initially came over to attend to us.I asked her what to do about my daughter's injury and she replied unsure herself to probably take her to A&E, then went to speak to the male staff at the back of the pharmacy to ask him about it. But instead of coming over to me to reconfirm her advice she just started serving another customer. I am absolutely shocked at this unprofessional attitude and lack of communication and customer service skills as well as lack of care. And also on a human level considering the staff are Muslims I was not seeing the kindness that the Prophet Muhammad ? reinforced us to display towards others. All in all I am deeply disappointed.
December 2021 by Lashanna Hamilton
I I went to the pharmacy with my three-year-old son to get some cough mixture. Whilst in the pharmacy my three-year-old son unfortunately was sick on the floor. At this moment in time all of the staff failed to want to support me until I started to ask for some assistance which I think is very disrespectful considering you are providing a service to people at their most critical and have a duty of care to the public in which you are serving. I took it upon myself to request a mop and plastic bag and tissue to help clear up the mess and insure that during this pandemic I am there to provide support and also safety to other citizens in the community. Whilst dealing with the situation my son was still being very sick and I was made to feel ashamed, embarrassed, and also disrespected in a sense that nobody until I asked for assistance intervened or even enquired to see if me or my child were okay considering the situation that was taken place. I feel as a practice you have not fully understood the assignment of providing a duty of care to societies most vulnerable people at the time of need I also feel that I shouldn?t have to request support in which to maintain cleanliness in your practice and I shouldn?t have to be made to feel that I am poorly parenting my child and have to ask for assistance considering there about five members of staff at the back with clear visibility of the situation that was taking place. I am disappointed considering the situation and I?m also disappointed as to the service I received a fat one young lady who when asked multiple time to support managed to get me some tissue and plastic bags. Even when I was leaving no one thought to check if I was okay if I needed anything if I even managed to obtain what I came to the pharmacy to purchase. Moving forward I really hope you consider the service provided to those people that are in critical need of your care and also consider the fact that if that was me what support would I require how would I want to be treated and what would I want someone to say. once these basic methods of customer service Are met I think that you will start to develop as a medical practice and also start to maintain some form of customer satisfaction.
April 2021 by Rabia Mahmud
Excellent customer service. Team is very nice and helpful.I?m very pleased with the service each time I go in they are ready to help , very pleasant atmosphere friendly and welcoming staff.Thank you guys for all your help and support you are providing.Thank you
March 2021 by Aisha faisal
Very bad customer service, the little short man was very rude. He doesnt have the patience to listen to what customers are saying instead he was just getting annoyed when asked if my medicines were ready as I had called before leaving. I changed the pharmacy and would recommend not to choose this pharmacy as the staff is very irreliable and so the pharmacists. poor service
March 2021 by Jenny Vafeiadou
I don't think these people know what they are doing. I described the symptoms three times and still they gave me not suitable.medication.
March 2021 by blaze official oneseven
Bad customer service new staffs dont know what they are doing they just chat and chat hire better staffs that work quicker too slow service
September 2020 by Joe Moyes
The staff are really friendly. They've always gone out of their way to help and are very knowledgeable.
