July 2025 by Star
To Whom It May Concern,
I am writing to formally commend Reece for his exceptional service and professionalism during my recent interaction with EE office at Lewisham.
From the moment Reece attended to me, I was genuinely impressed by his courteous demeanor, deep knowledge of the products and services, and his proactive approach to addressing my needs.
His attentiveness, patience, and clear communication made the entire experience smooth and enjoyable. It is rare to encounter such a high level of dedication and customer care, and Reece exemplifies these qualities perfectly.
Reece's commitment to providing excellent service not only resolved my concerns efficiently but also left a lasting positive impression. His professionalism and genuine desire to assist went above and beyond my expectations, reflecting highly on EE as a company that values its customers and invests in quality service.
I strongly believe that Reece's dedication and outstanding performance deserve recognition. I hope this commendation encourages his management team to consider him for promotion, as he undoubtedly has the potential to contribute even more significantly to EE's continued success.
Thank you for taking the time to consider this recommendation. Please do not hesitate to contact me if you require further information.
Sincerely yours,
T . J Aderemi
July 2025 by Fedir Sharapov
I received an excellent initial consultation. Even though I don't speak English well, I was able to figure out the rates. My consultant was patient and helped me figure things out. I plan to sign a contract.
July 2025 by Kaiama
The gentleman who served me and my wife gave VERY good advice and options in regard of a tricky problem involving esims, nanosims,pre brexit roaming, old phones with only 32gb storage and 2 sim slots vs a new phone with only 1 sim slot and a new post brexit 24m contract. There is no easy solution but I have the info now to decide. Great service from Cameron.
June 2025 by Sharon T
Got a deal for an iPad but instead of giving me QR for eSIM, they gave me a physical sim for a device which has no SIM card port. Went back but now they needed photo ID so have to wait another day to fix this. Train staff properly and give the correct sim for the correct device ridiculous!
May 2025 by LoveNature
First time going to this store a while ago, just seemed like a bunch of immature teenagers who don't know how to behave in a professional environment - unnecessary rude looks, the usual behaviour you'd expect. Very bad first impression.
May 2025 by Ruta Varnauskaite
I had very pleasant experience. My advisor Yoselin was very attentive. She listened to my needs and gave me the best deal. Also she wasn't rushing through the process and made sure I understand everything involved in my plan. I'm very happy with the service ??
May 2025 by Jürgen Lepel
Situated in Lewisham Shopping Centre this shop and its very friendly and knowledgeable staff have been able to help me on several occasions, very fast and to my absolute satisfaction.
February 2025 by Tracey Brett
I had an absolutely brilliant experience at the EE store in Lewisham. Reece, Dwayne and Ravi. Fantastic customer service. Highly trained staff, endless knowledge. They all helped me so much when ordering different products.They are all 5 star*****, A1 highly recommended. I will certainly be telling friends and family how helpful and dedicated they are. Over several visits they were extremely informative, and helped me chose the correct package. They have time for their customers. A pleasant and useful transaction
February 2025 by D
Bunch of crooks - EE engage on all
Sorts of shady billing practices and should be avoided at all costs .
January 2025 by Edidiong Okon
Ravi was very helpful
January 2025 by Marino Correa
. The advice was very good and start saving money. Thanks Halac lewisham
December 2024 by Klaudia D
Worst customer service I?ve seen in a long time.. so unprofessional no will to help, the language spoken in the store feels like you?re on the streets.. staff dresses ridiculously trousers half way down with half of the bum sticking out. The body language just as bad as the dialogue.. the whole store seems like run by secondary school kids with no customer service experience
December 2024 by naomi scott
Ravi was very helpful
December 2024 by Lai Wan Choo
Ravi was very kind and patient. Helped me set up my new phone with ease. He's very knowledgeable
December 2024 by Carol Cuthbert
Ravi Is the best advisor I have ever been served by. I was first served by a gentleman by Khaled. He seemed nice but rushed us alot and didn't help set up anything. The next day Ravi was patient and went through everything we went, explained all the contracts fully and set up the phone. Unfortunately not all pictures were gotten back but given my old device was damaged I'm happy with the result. Ravi was great and I hope he gets a promotion soon
