December 2023 by Ritu Marwaha
I had wanted to use the bookcycle programme offered by WHSmith. The cashier said that I should come in tomorrow as his login wasn't working. I told him that I could not come tomorrow. He then went in the back with the book that I wanted to recycle and came back with a crease that wasn't there before claiming that they couldn't accept the book because of its' condition.
October 2023 by J. Oj
The branch is one of the biggest WH branch around and I can say , you will find almost whatever you looking for.
September 2023 by starman993
One of the best stores in town - always love going to that shop - staff there are wonderful, very helpful and welcoming ????? ??? ???????Imran Khan
June 2023 by Selvi Frost
DO NOT ENTER. Despite purchasing flashcards, a member of staff who was not doing much, and just chatting with a colleague decided to chastise my friend for shaking a light up ball, as instructed to on the packet. This was unnecessary and rude, and the staff member continued to argue with us, his own customers. I should have taken my business elsewhere; perhaps an independent stationer like Suttles in New Malden. Enter at your own risk.
February 2023 by Natasha
Thought I'd walked into a Card Factory. 7 aisle of cards and no pens for sale other than two multi packs of sharpies. Ridiculous.
October 2022 by Valerie Speller
Unfortunately we were unable to find a diary suitable for our needs
July 2022 by GoogleUser
Came looking for a specific book, was having trouble so asked for help from an employee. Got a really cold and uninterested reply that they didn't have the book (even though I'd seen it online), so I asked if there was a stock system we could check together and again got a blunt reply that they didn't have it. Employee seemed really uninterested and like they couldn't be bothered. Went to Waterstones instead and an employee there saw I was struggling to find the book so they made a point of asking if I needed help before I went looking for it. I left Waterstones with my purchase and couldn't have been happier. Even though I paid a little bit extra, it was worth every penny. Won't be using WHSmith anymore.
May 2022 by Lewis
Came looking for a specific book, was having trouble so asked for help from an employee. Got a really cold and uninterested reply that they didn't have the book (even though I'd seen it online), so I asked if there was a stock system we could check together and again got a blunt reply that they didn't have it. Employee seemed really uninterested and like they couldn't be bothered. Went to Waterstones instead and an employee there saw I was struggling to find the book so they made a point of asking if I needed help before I went looking for it. I left Waterstones with my purchase and couldn't have been happier. Even though I paid a little bit extra, it was worth every penny. Won't be using WHSmith anymore.
January 2022 by Mira Stefan
The shop is tidy and I received great customer service, especially from one of the staff members who went the extra mile to make my journey to the shop worthwhile.
October 2021 by Dr Kevorkian
Came looking for a specific book, was having trouble so asked for help from an employee. Got a really cold and uninterested reply that they didn't have the book (even though I'd seen it online), so I asked if there was a stock system we could check together and again got a blunt reply that they didn't have it. Employee seemed really uninterested and like they couldn't be bothered. Went to Waterstones instead and an employee there saw I was struggling to find the book so they made a point of asking if I needed help before I went looking for it. I left Waterstones with my purchase and couldn't have been happier. Even though I paid a little bit extra, it was worth every penny. Won't be using WHSmith anymore.
August 2021 by luckybandit_
On the weekends I went to WHSmith Kingston with my children to buy stationary. I couldn?t find the right type of stationary on the shop floor however a young lad with glasses went above and beyond to get some for my children from the stock room. He was very polite and professional.Excellent customer service!
January 2021 by Paul Gray
It is what it is and if you want to get obscure magazines for niche hobbies, this has always been the go to place.But I. Today's times it feels like if chain version of a corner shop that is ten times the size and ten times less choice, unless it is magazine's.Hence it is not quite anything, is it a bookshop, stationers, newsagent corner shop, or a toy shop - well yes and no. It's a a bit of everything and yet unless you are after everything, or after specific item then you periodically about once a year or two, walk around seeing what has changed and walking out seeing almost tempting items, but never enough to purchase.If anything, they should all offer postoffices in-store as that has more synergy and footfall attraction than current and a logical move that would serve them well. Or I do feel they will go the way of Woolworths and that would be a shame.After all, if you want a niche magazine this is the shop that has always helped fit that gap and that's a niche that is less used these days due to digital media. They do need to adapt as I for one do not want to live in a World in which all shopping is online, delivered and a Lego world of housing stacks as far as the eye can see as nobody goes outside.So do shop here, or give it a try or embrace the dystopian future now and be done with it all. You have a choice, make it wisely.
August 2020 by Taz Shahid
Lots of books, quality stationery, friendly & helpful staff, big selections.
January 2020 by Alfie Smith
The top floor is a typical tiny, overcrowded and over stocked WHS. The bottom floor, which stocks books and stationary, is much better. The staff are rude and lack a basic knowledge of their own store. I would go to the Rymans/Watersones that are nearby instead.
January 2020 by Mary Parmar
I needed a book for my grandson for his birthday,called Ice Monsters.i struggled to get help no one on shop floor to help ,I joined the queue at till to ask customer assistant, when it came to my turn they could not help me. When I did get help 24 minutes had passed. Very bad customer service the staff not trained,no apology. WHSmits was the place to shop,but not now I was very disappointed.
