March 2024 by Timothy Starkie
Popped into store today (late afternoon)- I was browsing both footwear and tried on a jacket, it was very refreshing to be acknowledged upon walking into store & then, offered assistance and advised that there were additional sizes available if they weren?t currently on display.I didn?t actually get the name of the Sales Assistant but having had a conversation she was the young Female fashion art student studying in Central London - Please pass on my sincere thanks for her great customer service and friendly professional demeanour
March 2024 by Paul Britton
I want to say thanks to the guys in Kingston North Face for finding a replacement zip for me today. My jacket is over 20 years old and is still doing a fabulous job, but the zip decided to break. The zip they found is perfect. What great service. Thanks guys.
February 2024 by TheStevoth
A bit disappointed. Went to replace my old north face fleece but the options were limited and the quality of the products weren't as good as expected. I stuck with my old one which seemed to be higher quality material.
January 2024 by Georgina Freeman
Really poor service and terrible quality - if you actually use the products for outdoor use as intended. Purchased ski trousers here, 5 days use and they ripped at the bottom - having used Salomon / Columbia in the past I've never had ski trousers rip. Store Manager refused to replace and was extremely rude, I understand they must get people trying their luck but I was only polite. The store staff agreed with me they shouldn't have ripped after 5 days, but the manager refused and would only direct me online - and they wonder why high street retail is dying. Don't waste your money on their poor quality goods. Resolved by my credit card provider in the end.
January 2024 by Kavya Madigani
I had an excellent experience with customer service thanks to Vanshika. She assisted me in choosing a jacket, provided clear insights into its pros and cons, and was incredibly friendly. I appreciate her help!
December 2023 by Lidya ALTAN
Vanshika served me and my mum in TNF on Monday. She was so professional and attentive. She took the time to explain the features of the coat, and I appreciated her individual attention and care. She was very polite and welcoming. Her customer service was incredible. Thank you!
September 2023 by Paulinaox
We were served by Adam at the Bentall store in Kingston. He was soooo helpful and kind, went in the back to find my size on several occasions with a smile on his face! Hopefully this is recognised by his managers as his customer service skills should be used in a higher position within the company!
August 2023 by Paul Robinson
Place is too small and don't sell alot of clothes
July 2023 by Sumeet Dimri
Superb collection, great service, always a pleasure to shop there.
February 2023 by Greg Turner
The service in TNF Kingston is always superb.I don?t know his name, but on the receipt, the male shown as cashier 809327, with the sandy hair is fantastic.Always helpful, always cheerful, if he isn?t already, he should be the boss.Well done TNF
January 2023 by Stephen Purver
Some good quality stuff but generally quite expensive.
January 2023 by David Lock
Sales products with % lable but don't tell you the % off or have any labels on the products. Better marketing in your fruit seller market stall.
October 2022 by simon coley
Great to find what you may like,but pricey and limited in store.
June 2022 by Waqas Ahmad Sheikh
Very helpful and professional staff. A huge choice of clothes and accessories.
May 2022 by Akshay Patel
useless. went to look for a small quarter zip top. any color mens or ladies. not in stock. its such a pathetic state of affairs when the store is like a skeleton