October 2023 by Maya Eliz Maya
Awful! Very bad Experience Un professional manager and extremely rude! Cashier charged me £30more for only a few items I paid £54 cash Than and I realised on receipt the item £9.99 but on the receipt £30 when I backed to desk same cashier wasn?t there the other cashier tried to sort out took 10 mins than he refused served me went called to manager than She came I explained her I charged £30 for nothing She checked receipt and items it?s took 15 mins and finally she Said to me ?ohh yes the cashier made a mistake (by the way the cashier wasn?t a new staff as I saw her more than 7 months. The manager was just so rude and didn?t even say sorry. I believe something happened on purpose. I was extremely disturbed and I asked for refund my money back She kept me there more than 40mins Without apology. Awful experience. I will complain the necessary places too definitely.
October 2023 by Hollie Warner
Changed the store around. The tills are in the other side of the store, but the layout is definitely better than before.
August 2023 by Nick
Won?t allow me in with a carried sausage dog even. What a stupid policy. Happily spend my money elsewhere.
June 2023 by Yomen Haddad
Unprofessional Manger in Kingston.Bad experience with the manager?Will? - this afternoon a new cashier didn?t know how to deal with international credit cads , the manger Will came for help . instead of doing the steps himself , he kept me waiting till teaching her how to do it and receive the authorization from my bank. Then i waited around 10 min.for only 3 items. It?s not only that they held the transaction 2 times, yes I signed only one. And he confirmed it?s only one transaction taken. I went out of the store called my bank they said the merchant has to decline or refund one of them. I returned back to him and told him what the bank mentioned to me. He kept talking to me In unacceptable way as I am mistaken.Unfortunately this was the last time to deal with that store.
June 2023 by Sergio Alves
It's brilliant, well stocked and the staff are friendly, my only thing is that with it being such a good store, it's often busy.
June 2023 by Bruna
The staff here is very helpful and sweet. Millie helped me find some great options for blush and bronzer.
June 2023 by Bee
The staff here is very helpful and sweet. Millie helped me find some great options for blush and bronzer.
April 2023 by Georgia Matthews
I was assisted by a lovely girl named Aaliyah, she was very sweet and kind. She was very knowledgeable about the products available and was able to help me find the perfect product. She is truly an asset to the company!
April 2023 by Makyla Kaye
bad customer service, no point in ordering click & collect as they make you stand in a 30 minute queue anyway ? just pure laziness, go to boots, much faster
April 2023 by Amanda Wint
Always get my eyebrows done here. Love the staff
March 2023 by Malia Alderson
I asked a male employee if he can help me locate a product which I couldn?t find on shelves. He said ?he can probably go to the stockroom and look for it? with the most miserable face and voice. Made me feel like I?m bothering him. Don't work there if you don't want to help customers?
March 2023 by Brian Ferris
It's fine but always ask do I have a Superdrug card or wanna buy something on offer at the till?
March 2023 by namra balma
Read the reviews on this place after my daughter reported an incident today where a worker tried forcing her into buying a used product, and when she refused, her and her friend got banned from the store PERMANENTLY. It seems like this is not the first time one of the employees has tried to take advantage of young school kids who are testing/looking at already used products...
February 2023 by Stefi Orru'
Kingston branch. Purchased a serum for what I thought to be a very good price.Description on the stand matching my product as £3.99. I was charged £7.99 at the till and went back. The lady at the till insisted that someone had put the product in the wrong place, and when I asked her to check, she kept repeating that the product was being displayed in the wrong slot. There were other customers queueing,and I was made feel I was stupid. No apology was offered by either member of staff, and no attempt was made to sell me the product at the displayed price. I had to point out to them that I was able to read and that the description matching the price of £3.99 was wrong. The worst customer service I have ever received. I will never visit again.
February 2023 by Dekan Amin
Superdrug is one of my favorite places for buying my daily stuff, i love this place, They have discount card on their items, They have an organized shelf store with respectful staff, wish the best.
