January 2024 by Kimia Amini
Worst experience ever, they lost my mother's frame then reordered it and lost again, whats worse they didn't even tell us that had happened and made me and her wait almost an hour to talk to someone and that happened 4 times for ONE pair of glasses. Out of the staff there only one person knows what they are doing the rest are just there. my mother had to go to the shop 4 time for it and one time they gave her the wrong glasses then gave her 2 appointments and both time they didn't have her glasses ready and instead of telling her made her wait in shop for an hour each time
January 2024 by Philip Hall
Great service, affordable lenses
December 2023 by Felix Sabbara
SHOULDN'T of gone to Specsavers, three attempts with three different technicians and they still couldn't get my prescription right, It was almost an inconvenience for this shop to resolve and address my problems. The manageress refunded me for my new lenses but to be honest there wasn't one word conversed to me from her. Call me old fashioned but this I found extremely disrespectful and rude. Having to waste my time on four visits to the shop with not one apology or empathy of the situation.My advice, go elsewhere !!
December 2023 by Isabella Mason
always a great service, lovely people who have helped me for multiple years and always go the extra mile. Thanks!
November 2023 by Angela Combe
Friendly, efficient and reliable. Competitive prices. I would certainly recommend
November 2023 by Andrey Londra
Rude and dismissive staff with old and outdated equipment on first floor. I will definitely not go back.
November 2023 by Jennifer Guy
I AM BEING HOUNDED BY LETTERS.I do not want another appointment as yet, I have been sent letter after letter, an utter waste of paper and resources, I've even phoned the store and asked them to stop-but they keep coming.
November 2023 by sepideh noroozi
I had very bad experience in 2 times when i order my contact lenses after 3 weeks when i call for follow up to know how long does it take to be ready they told me sorry we forgot to order for you , thats a shame i never had this experience anywhere
November 2023 by Farah Ali
Amazing experience by a sister from Nigeria. She was very pleasant and well mannered and she explained the process very well. It's a pleasure when the people greet you with a smile!
November 2023 by Clai Estabillo
I had an amazing customer service experience here in specsaver. The assessment was comprehensive and thorough, i recommend everyone to get the eye scan. Just one issue and i mean no harm to her but one of your eye specialist needs to take note of her body odor, the test room is closed and i got dizzy from the smell. They also offer great discounts on eyeglasses and sun glassses. What a treat! ?
November 2023 by Andrew Parker
Took my child for his eye test last month . An Asian female optometrist was so impatient. Not sure whether she was in a hurry to get off work or for some other reason, she did the test and responded to our questions so impatiently. It was so unprofessional.
November 2023 by Google user
I had an amazing customer service experience here in specsaver. The assessment was comprehensive and thorough, i recommend everyone to get the eye scan. Just one issue and i mean no harm to her but one of your eye specialist needs to take note of her body odor, the test room is closed and i got dizzy from the smell. They also offer great discounts on eyeglasses and sun glassses. What a treat! ?
October 2023 by elaine abbott
Great customer service. Very helpful with opinions about choosing frames.
October 2023 by Harleen Rai
Miss Simleen Thakar - absolute star with her patience, expertise and kindness. Thank you for helping my Mum restore her vision back and advising her with your upmost knowledge. You have honestly made a difference to her life. To the managerial/directorial team, you have a very credible team member who will go a long way - will be bringing my whole family to be seen by Simleen only. Overall experience was great at Kingston Specsavers. Thank you once again.
October 2023 by roma desai
Excellent experience as always. Team members are polite, pleasant, easy to talk to - whole setting ( environment) is comfortable.
