January 2024 by Joshua
Kenzie was really great helping me pick out my new pair of running shoes
January 2024 by Madeleine Jones
Ting was really knowledgable and helpful when I was looking for running shoes
December 2023 by Ellen Robertson
Went to Runners Need because I needed suitable shoes for a half-marathon in icy conditions and wasn't sure what shoes would be best for me. Constantin was very knowledgeable and had some very useful and pragmatic suggestions for suitable shoes and lots of advice on other clothing, which meant I found other things I needed. He brought me multiple sizes and his advice meant I realised I needed a larger size than expected.He was managing to juggle several customers with individual attention to each and I could hear others thanking him for the advice as well. Am very happy with my purchases and will be back!
December 2023 by Jonathan Preece
Sam was extremely knowledgeable and helpful. Fantastic service
September 2023 by Deepak Poddar
Helping with runners need, they assess your need by reviewing and asking you to run with right shoes on treadmill. Should definitely expand on size and colors
August 2023 by Paurav Shukla
This store is inside the Cotswolds store. They offer a free gait analysis, which is really useful if you are a runner. They have a good selection of shoes as well. If you have vitality insurance product, you can get up to 50% discount on their shoes. Worth trying
August 2023 by Chris Melikian
Really nice member of staff helped me find the best shoe for me and spent time with me on the treadmill and managed to track down the correct size for me to get delivered at home. With a National Trust discount as well it was good value as well as a nice shopping experience!
August 2023 by Lorna Blake
This shop is completely unaccessible if you have any mobility restrictions. There is no lift and all shoes are on the first floor. The shop assistants were incredibly unhelpful, there was no way for me to see the shoes I wanted to purchase and I was not accommodated in any way. I left feeling discriminated against and shocked that this is allowed to happen in 2023.
June 2023 by Bryan Hepnar
Need to try harder! Sorry.Understaffed
June 2023 by Ivan Bilic
I recently visited Runners Need in Kingston with high hopes of finding the perfect trainers for my gym runs and long walks. Unfortunately, my experience left much to be desired, primarily due to the lack of knowledgeable and engaged staff.When I approached the staff members and requested recommendations for trainers suitable for indoor running and long walks, I was met with disappointment. They seemed unaware of the specific requirements for these activities and struggled to provide helpful advice or suggestions. As someone looking for expert guidance, this was quite frustrating.Furthermore, when I asked for trainers in my size and expressed my desire for additional support, the staff simply handed me a pair of trainers and promptly walked away. Their dismissive attitude left me feeling unsupported and undervalued as a customer. It seemed as though they were more interested in rushing through the process rather than ensuring a satisfactory experience.I believe that Runners Need in Kingston has the potential to provide excellent customer service, but it is crucial for their staff to be more knowledgeable and engaged with customers. By enhancing their product knowledge and investing in customer interaction training, they could significantly improve the overall shopping experience.As a customer who values expertise and personalized assistance, I hope to see positive changes at Runners Need in Kingston in the future. Until then, I would caution others seeking knowledgeable guidance to explore alternative options.
December 2022 by Jason Osei
Great store had a gait analysis and shoe recommendation by amazing helpful assistant named Oli highly recommend
December 2022 by Tim Husain
Amazing place, really knowledgeable staff. Went in ready to spend money but the team member assisted us and was very helpful in advising on the right solution for some running/walking shoes.
October 2022 by Max Roche
Super helpful staff who know their stuff.Big thanks to James who must have helped me try on at least 10 pairs of trainers before we found a pair that worked!
October 2022 by Nicholas Margot
They never pick the phone up. Dont want to travel to a store to find there is no stock... After numerous calls they picked up. Staff were very helpful and cheery.
October 2022 by Chris Hambley
Everyone in this shop is fantastic. Magda spent over an hour with me trying various running shoes until I found my ideal shoe . As a new runner I have been in the shop on numerous occasions now and have had brilliant advise and encouragement from everyone. I can see they don?t have stock of everything but you can just order online for next day delivery . Massive thanks to everyone at the Kingston shop as I now have entered my fist half marathon and look forward to popping in again soon .
