June 2024 by Effie Kalas
Just visited pret a manger at Kingston to have some lunch and was served by Maria Jose who provided exceptional customer service she is an asset to your company and should be recognised for her efforts
May 2024 by Sam Pratt
Dirty with bad coffee (even by Pret?s standards). Toilets a disgrace, with graffiti and broken fixtures.
May 2024 by Lucy Davies
I asked for a small black Americano coffee only 2/3 full (so it tastes a bit stronger). First I got a coffee with milk which I took back to the counter. Next I got a large full ?coffee? which tasted of hot water. Disgusting. Surly staff when I complained. Prêt used to be my favourite place for coffee. Sadly no more.
May 2024 by Liz Hoare
This branch of pret has a he advantage of a nice location and loyal regulars. I have always chosen to come to this branch for food and coffee. On my visit last Tuesday I found the staff unfriendly and quite hostile. They no longer offer filter coffee which has always been a good cheaper option for those of us on a budget. There was no one explanation for this. I could have americano instead but it is not the same and more expensive. I succumbed and ordered the americano and wanted to pay for my coffee and breakfast by cash as I have always done. But I was told that they only had five pence pieces in the till and no change. I had to find the right money or pay by card but my card has been compromised and I haven?t yet received a new one. Besides cash is still a legal option. Whilst the food is always good I could not have felt less welcome in this branch which has always been my favourite.
May 2024 by Andy Cole
Always friendly service & the best tuna & cucumber bagette for miles!
March 2024 by StephenPM1
Dirty tables and rude staff.A friend and I visited this Kingston, Church Street (marketplace) branch on 13.03.24 at around 15.40. We were asked if we were drinking our coffees in or out, we replied that we would sit upstairs on the first floor, as all seats on the ground floor were taken.The prices here seem rather inflated compared to other coffee shops locally - £7+ for two coffees. We then went upstairs were there were a few people, but a couple of empty seats. The tables were filthy, scattered with food crumbs and looking greasy. At just passed 16.00 one of the staff members came into the room and barked at everybody stating we would have to move downstairs as they were closing the upstairs - no request, just 'an order', and no explanation - the branch wasn't due to close until 18.00 (another two hours!).We explained that there were no seats downstairs, but the surly staff member told us that there was! She then began to spray tables close to us with cleaning fluid.Firstly, the staff clearly don't care that customers have to sit at filthy tables, as they only seem concerned to clean them when they want to close the store, and not to make customers more comfortable. Secondly, why close off a part of the shop two hours before closing time, particularly when that part of the shop is the only area with available seating? Clearly this is for the convenience of the staff, so they can get away as soon as the clock strikes 18.00 - again no thought for the comfort of the customers.I'm not sure if anyone from Pret ever reads these reviews, as there's not one response to any of them as far as I can see. Even if this is the case, at least this review might serve as a caution to other potential customers. I shall certainly not be using this branch again, particularly when there are numerous other better options available locally.
February 2024 by Matthew C
The seating is weird, and the service is slow.
January 2024 by Mike Walker
Upper seating areas are uncomfortable with no heating and the music is too loud.
December 2023 by cleaners1 Meggie
I been in the shop on 9th Dec at 14.20pm when a girl from the staff come and start to shout at customer why she sitting on double table.Was really rough.
November 2023 by S B
Every single table is dirty. Over an hour to closing time but they don't let you sit upstairs. Where do you sit when every table is filthy with other people's rubbish and half eaten food?
November 2023 by Andria
My fave Pret ? Always providing great service and great drinks, plus they seem to serve quickly no matter the time or size of the queue (don't know how they do it during lunch rush!) The best thing about the Market Place Pret though is by far the staff, they are so warm, friendly & professional- they know their regulars (despite so many!) and you always get a service with a smile, even when it is rush hour! Thank you team, you're all brilliant ?
September 2023 by Vivien Figura
This morning I decided to drink a tea here. After I was sitting and chilling, a homeless person came in and sit next to me. No security service whatsoever, so I left. I didn't feel safe since the guy was constantly staring at me. I won't be coming back here again.
August 2023 by T Cho
I have been a regular customer at this branch for the last 5 years and there have been ups and downs in the service quality and the atmosphere, but it is probably at its prime time at the moment - as of 18 Aug 2023.There is one particular barista - a lady of around 5 ft with dark hair and a pair of glasses with a little thick lenses - who makes brilliant coffee which comes out with some impressive foam of milk, and she even makes some latte art which has been missing at Pret since the introduction of subscription, I believe, and another contributing factor being that they use skimmed or semi-skimmed milk but not whole milk at Pret.I think the atmosphere among the team is also good at the moment and it gets transmitted to the customers too.The location is good as it very close to the Kingston market square. You can also enjoy lots of sunshines especially on the ground floor - there are plenty of seats upstairs too with some classic oak ambience.A very nice place to visit in general!
July 2023 by Peter Magnell
All right, good sandwiches
July 2023 by Jose Bernad
A cafeteria with the charm of reviving the atmosphere of a 17th century house. Good quality coffee and splendid pastries.
