March 2024 by Megan May
Rude elderly woman at the till today, short brown hair, stinking attitude. I buy a fair amount of jewellery from this particular store, for about 5 years I've been buying here, NEVER EVER have I been forced to hand over an item I was buying because she thought I was going to steal it! (£8 Sterling Silver horseshoe) I was waiting for another customer to move so I could look in the cabinet again (pushed to side a bit so waited out of politeness) so stood there waiting as I wanted to look and probably purchase a few other pieces, the woman at the till gave me a very horrible look and held her hand out like I was a naughty child and she was going to slap me. I said "I'm buying it" and she said it doesnt matter amd demanded I pass it over regardless- so insulting I actually told her that I shall not be buying it now! I really wanted this little silver horseshoe, but because of her disgusting attitude and the fact she embarrassed me like that, I didn't spend 1p and won't again. Im now withdrawing New Malden oxfam from my buying list out of principle. I have NEVER stolen in my life, and I wouldn't dream of it. How dare she! Never had this from any other staff in here. Horrible experience.
January 2024 by Irina Vlasova
I like this shop! All volunteers and managers are so friendly! I can buy a lot of amazing things in the shop!
January 2024 by s nat
I been shopping for years around London in oxfam branches, love their ideas helping people around the world, oxfam new Malden is my favourite with their kind friendly staff, thank you all for your hard work , I?ll be back always
January 2024 by Peachii
Very appalling customer service.Old short haired lady needs a grip,After all you're the one working in a stinky Oxfam acting so high and might.
January 2024 by Yono Ara
???People who are rude for no reason<<<<<
January 2024 by Is Bag
Rude staff
November 2023 by lorraine Prujean
Great shop on New Malden. Very pleasant staff, especially Kathy. Love shopping there
October 2023 by Charlie Mitchell
Absolutely appalled by the customer serviceAsked for a small reduction On a item. the lady then proceeded to ask as I quote ? wow is that really how broke you are ?Told her I ran a little business selling clothes she than processed to laugh at me and say no and continue to say how I had such cheek to the other customers to try and embarrass me .This woman needs a reality check and to come down of her high horseHer judgemental attitude left me absolutely disgustedHorrible person to represent a great charitywould leave 0stars but I can?t
September 2023 by Claire Frewer
Always nicely laid out and more spacious than some other shops. Lady on the till (in the afternoon) is always extremely helpful and friendly.
September 2023 by Sue Cole
Best charity shop for miles around for choice of stock especially clothes and books. There are more toys than any charity shop I've seen and school uniform starts at 50p a piece....just amazing... staff always helpful too.
September 2023 by Ruth Butt
Great place to shop very reasonable prices. The managers and volunteers are cheerful and always happy to help. There is an amazing selection of goodies it?s a bit like an Aladdin?s cave in there!!
September 2023 by Any Bleoca
Friendly staff, especially the blonde woman (I think Kate is her name) and male manager! Great prices look forward to my weekly visit always find a bargain!
September 2023 by Greg Harris
The staff are helpful, friendly, and engaging, which is pleasant to see, as this would suggest a pleasant working environment. The management should be commended given this positive atmosphere, which the staff exude.There is a good selection of items, from books to boots, shirts and suits which is wonderful given the vatiety on display.The prices are brilliant, with great deals on even expensive branded item.Overall, it was a pleasant and productive shopping experience, and I will be back given that their prices are better than the other nearby charity shops.It almost feels criminal how cheap things are being sold for!
August 2023 by gore inqq
Lady with the ugly bob is incredibly anti social, was enjoying my time till I had to check out,Has the balls to demand respect from me after not saying a word ? Put a sock in it
August 2023 by Ala Eltahir
Came back after a week, very disappointed to see that the rude woman has still not changed her demeanour! Don't recommend going in here if you don't want your day ruined !!!!