November 2023 by Annu Sigy
My experience with Lloyd's Bank was frustrating and inconvenient. After being a loyal customer for a year, my card was suddenly blocked, and the customer service provided no immediate resolution.Later on, a representative told me that my account is due to be closed on the next day. I visited the bank in person to discover the reason, but various departments couldn't provide answers until I reached the account closure team. They claimed the reason was confidential and mentioned sending two letters two months prior, which I never received. Moreover, I received my monthly account statement just a week before this incident(which was so normal), and they claim that they've sent me the notice twice (where I haven't received even one), is surely a lie. This led to major inconveniences, especially since my salary was due on the closing date, and I had no other means of payment. I had to walk home for over 45 minutes after work due to the lack of a working card. This experience was frustrating and could have been handled better by the bank.
July 2023 by Catalin Gaman
Excellent customer service!
April 2023 by Catherine Ogden
Really helpful when I took my teenager in to open a U19 account. Friendly person at the door to point us in the right direction and helpful manager to run through the account. Great experience ? Thank you
March 2023 by Google user
Went in to exchange an old withdrawn £10 note this morning. After getting past the unsmiling, officious bouncer (what else do you call those people who stand there and vet customers as they walk in?), I went to the counter and was told I have to deposit the cash first and then withdraw it. When I said I don't have an account with them, they told me they won't exchange the note and that I'd have to go to a bank with whom I have an account. News to me - it's never been the case when I've done this in the past. Anyway, so I went to Santander, waited in line for 10 minutes and then, on reaching the counter the cashier took my tenner and replaced it with a new one right away. That's it. No questions asked. Took less than 30 seconds. I have never, in my half-century of existence, held an account with Lloyds Bank. And my experience with them today will ensure that that'll remain the case for the remainder of my life. Well played, Lloyds. (Slow clap).
February 2023 by T F
Went in to exchange an old withdrawn £10 note this morning. After getting past the unsmiling, officious bouncer (what else do you call those people who stand there and vet customers as they walk in?), I went to the counter and was told I have to deposit the cash first and then withdraw it. When I said I don't have an account with them, they told me they won't exchange the note and that I'd have to go to a bank with whom I have an account. News to me - it's never been the case when I've done this in the past. Anyway, so I went to Santander, waited in line for 10 minutes and then, on reaching the counter the cashier took my tenner and replaced it with a new one right away. That's it. No questions asked. Took less than 30 seconds. I have never, in my half-century of existence, held an account with Lloyds Bank. And my experience with them today will ensure that that'll remain the case for the remainder of my life. Well played, Lloyds. (Slow clap).
January 2023 by bali marwaha
Excellent service and brilliant team. Miss Fathema assisted with opening account, she is very professional and helpful.
December 2022 by Monochromatic
The HMV dog was buried on the site of this bank, pretty cool if you ask me. :)
October 2022 by Crown House Residents
Lloyds Bank (Kingston upon Thames):Worst Customer Service / Worse Branch ever!I would give this branch ZERO stars if I could!All staff unfriendly!Branch Manager unconcerned and failed to manage staff.There was one member of staff who was aimlessly walking around doing nothing!Half an hour waits for cashiers!There were long periods of time where there was only ONE cashier available!There were also periods of time where there were NO CASHIERS available!Unfriendly and ill mannered staff!No pro activeness!Long queue of well over 12 Customers!No apologies from any staff who just didn't care and were uninterested in delivering the 'high standard' of Customer Service which Lloyds 'claim' they deliver!Visited two other banks, BARCLAYS & HSBC - better staff, better service!AVOID! BANKING WITH LLOYDS!
September 2022 by desmond rodney
My business account is with this bank for a few years now. I recently went in to deposit some cash and I was asked a question in quite a rude manner ( so where does this money come from?) I wasnt offended by being asked, as i understand, and agree for tight security. It was the words used and the manner in which it was used. I KNEW I I was being stereotyped at this point. to add to this the lady at the counter refused to give me a receipt, she asked me to read a booklet on security. I complained about this, asked to see someone in authority and was still treated rather badly. outcome is I will take my business account elsewhere in future.
August 2022 by M.Sheriff
Not the Lloyds we once knew.Customer service has gone down the drain. This used to be a stellar bank, but now they'll hire anyone. On the phone and in their processes they've become incompetent. Most of the employees don't even know what a chargeback is. They had my family waiting for over 120 days and then tell us it's too late to send to visa, Lloyds is supposed to send it to visa ASAP but they left it over 100 days before sending it though.Go elsewhere, hopefully there's another bank that holds onto customer service and intelligent staff.
July 2022 by Steph Caines
Been a LLoyds customer for years (30) and went in to the Kingston branch by appointment to try and sort powers of attorney for elderly relatives and was told I could park at the back of the branch. Was issued a ticket by a private parking company, despite being given permission which is escalating in cost and LLoyds have been no support to have it dismissed. Amazing how they keep wanting my business but customer care seems so unimportant
July 2022 by Kalaivany Arulanathasivalingam
Just wanted to come on here and say that I was really happy with the service I received here. The lady that helped me (I think her name was Fatima) was very friendly and understanding and I had no difficulty throughout. Would definitely recommend coming to this branch!
June 2022 by Stephanie Cowper
In a world where banking is becoming digital, excellent customer service is so important for ?old school banks? to differentiate above competition. For 3 years I enjoyed excellent service from the High Street Kensington branch. However, since moving, I have endured the Kingston branch?s poor service one too many times. Thanks to Jeannette Brown & her colleagues? inexcusable ineptitude, I have now closed my account.
December 2021 by Katherine
Very happy with the service, I had problems with my banking app and also needed to renew my bank card, they were very helpful and polite, the lady who helped me was very friendly and I felt I was very supported, excellent team work when the branch was getting a bit crowded. I wish I had the same experience with my other bank.
August 2021 by Katrina
Had to go to the bank to complete my account and the bank consultant (Amania or Aimana) was incredibly helpful. The conversation wasn't the typical one that one might expect when visiting a bank. The service was on top. I did more than completing an account thanks to her -- completely exceeded my expectations. The bank manager was very warm and friendly as well. Kudos to the whole team!
