November 2023 by O. B.
They post this expensive item with 48h Royal mail. The parcel arrived late and open without the SSD in the box. Despite me pointing that the parcel was open straight away to the delivery person, they are not able to leave a note or attach one more photo of open parcel (after she had uploaded to their system the first photo with my hand taking the parcel). They told me to complain to the sender which I did.They told me to wait more than a week till they investigate the case. I purchased the SSD on John Lewis website and not on samsung website were I have 10% discount only because of customer service. At the end the customer service turned to be rubbish, John Lewis is not what it was previouslyUpdate: They told me to wait 7 days. Then they told me to wait till tomorrow. Then they asked me to wait more 48-72 hours. Still waiting with no item in hand which I needed urgently! They email me saying they cannot reach me on phone and asking to call back. I ask them to write in email what they what to say on phone. They ignore my request and ask to call them in their reply. It goes rounds
October 2023 by Mimi Roger
I took my kids for Saturday lunch and got pleasantly surprise that children's meal is free when an adult spent £10, so in this times that's is a??star ? +.The restaurant is clean, the food flavory and tasty, the beef pie ? with cabbage side is delicious.Korean pork with rice ? also very nice and vegetables curry ? with rice also nice and creamy.My younger son had fish ? and chips ? and it was a good size and good flavour.
October 2023 by Kymberleigh Kemp
Came in to have a look at a pushchair we had bought from John Lewis online, just to tipple check we were happy with the one we got. Kate asked us if we would like to push it around and talked us through some of the features and how to close it down.She then asked us if we would like to have a car seat talk through which we were grateful for.She had been left alone and whilst we were having our talk another couple were getting impatient but Kaye dealt with it very well.Would highly recommend going to see Kate if you have any questions.
October 2023 by Tim Husain
Good shop, it's a shame they stopped doing price match as that was even better.Reasonable prices and good quality products. Big store with pretty much everything you could need.All main departments plus nice cafe overlooking river.
October 2023 by Phil Duncan
I've lived in Kingston long enough to remember John Lewis being built. For many years it was an excellent store but really in recent years it has gone to the dogs.For many years it was staffed by dedicated, polite and committed people, smartly presented and ever so knowledgeable about the things they sold. The merchandise also was well presented with plenty of choice and of course they were 'never knowingly undersold' so you could go to John Lewis with confidence and know that you were getting the best price for what you bought. It was a successful company and a pleasure to do business with.How far it has fallen. The 'partners' as we are now perpetually reminded they are seem to fall into two categories, the bewildered and the arrogant. The bewildered ones know nothing about anything least of all what they are selling and the arrogant, well, don't we know they are 'PARTNERS' and far too important to be dealing with people wanting to buy things. Add to that whether they are bewildered or arrogant, they all look like they are dressed in what was left over at the end of a jumble sale rather than the smart and professional look of old. Talking of jumble sales, I've seen things for sale at one better presented than JL currently present anything.On my last encounter with a 'partner' I wished to buy a new kettle. I picked one up and took it to the counter where several partners were talking, I could hear enough to know it wasn't a work conversation. Eventually and just as I was about to leave it and walk away, one of them peeled herself away from the group. She scanned the kettle and said 'bag?'. I said 'no thank you'. She then pointed to the card machine and said 'card'. At that point I'd had enough of her rude behaviour and so again I said 'no thank you' and left, I bought the kettle elsewhere for less money than John Lewis wanted so their rude and dismissive service worked and I made a saving, thank you to that rude, jumped up shop assistant, you're helping John Lewis fail.My final and utter dislike was closing the entrance onto Kingston Bridge, why on earth make it more difficult to enter or exit the shop? Perhaps as the store fails, their deranged chief executive is planning to kill off that part of the shop so she can turn it into flats?
October 2023 by Sam
Spent most of the day here yesterday. The first few members of staff we encountered were very unhelpful unfortunately and we almost left. But it all changed when we met Ava in the nursery / baby area. She was fantastic. Very helpful, friendly and knowledgeable. We had so many questions which she was able to answer and also provide great suggestions. Her customer service was excellent and made navigating through our newborn list of requirements very smooth, which as a new parent can be very overwhelming. She?s a great credit to the store - all 5 of these stars are for Ava.
October 2023 by S S
Really sad to share this - every time I go in, I?m racially profiled badly and treated rudely by staff even when purchasing over the value of £100 at one go. I?m treated so so badly and had security following me due to the colour of my skin. It?s disgusting. As far as I?m concerned, the sooner this place shuts its doors the better, and I doubt it will be that long. It represents everything backward and wrong from the dregs of yesteryear.
September 2023 by Helder Rodrigues de Araujo
Popped in here yesterday with family to swap out a faulty piece of tech. As it was close to lunchtime we decided to grab a bite to eat at the restaurant located within. Food was really good and very reasonable price wise too! Will definitely consider this again.
August 2023 by Switch Nails London
Rude staff, accusing me of ?opening drawers? even I wasn?t! Despite this incident I bought few things, still did not receive welcoming shopping experience at John Lewis Kingston. In addition to that, I wasn?t been able to try things on as their both fitting rooms were closed. Will never comeback or recommend this place. There are much nicer shopping centres to go to where staff actually care.
August 2023 by Jell
The lifts in this place are absolutely shocking! The are slow and seems to stop every level. We waited 10 mins on level 3 for a lift. Couldn't use escalator due to pushchair. Then when it finally got to us it was full! People in the lower levels had got in to go for a ride all the way to the top. Then when it eventually came back again all the people on L3 filled out and were all going to the car park. In total it took 21 minutes from calling the lift at L3 to getting it on P2. An absolute joke!
July 2023 by Reena Shah
If your looking for advice and to purchase appliances for your kitchen in John Lewis kingston store, I cannot recommend a lovely sales lady called Nina enough, she is the absolute best. We saw a Nina a few weeks back to get some advice on some appliances and then today to purchase, she could not have been more helpful. Thank you Nina for all your help and advice, you are an asset to John Lewis :)
July 2023 by Tony Tudor
Any particular reason, at the launch of your Summer sale, when u expect an increased footfall in your department store, for you to keep the a/c system switched off and most of the changing rooms closed? Are you trying to keep people in, or just get rid of them as quick as possible? Retail industry is getting better by the day ?..
June 2023 by Tong Judy
Very poor service at the sofa zone. Staff were chitchatting around and not giving any help unless you had to call them. I wish it?s not because of the skin color. I bought an armchair in the store a month ago. The order is missing and I still could not track it. I talked to customer service twice, I got a case reference no. and they told me the branch would call back, but no one is calling back. I paid the whole amount but I have no information about the chair. I could not the check the status at all even I got the order number. Online shopping would be better.
May 2023 by Coughin Dog
A great shopping experience and excellent value for money.Purchased several items online from a wedding list for a friend's wedding, and everything was so easy and straight forward, and wrapping service also included.Very happy shopper & love John Lewis. ?????
April 2023 by Ali Hazell
Today I asked a member of staff (who was busy adjusting shelves) the price of a frozen cheesecake!He immediately helped me and asked how I had found my shopping experience and if there was anything else he could help me with.I said that I found shopping in the store a total delight and always had from the day the store opened.He was the Manager of Waitrose apparently- he is brilliant and has the most incredible personal skills and soo perfect for John Lewis ?
