January 2024 by Louise Newton
Absolutely amazing customer service in this lovely store! Shout out to the store manager Ian in particular who went above and beyond to help me. Will be coming back again to shop! Thank you
September 2023 by Avenoor Singh
Went for a hand massage yesterday and Sophie and Clare had great hospitality! They were so welcoming and friendly and gave us a lot of information regarding new scents! I really enjoyed my time and would definitely visit again!
July 2023 by Cerisse Dubois
My friend and I were treated to a complimentary hand and arm massage today and were served by Sophie and Wine. They were so friendly and knowledgeable, and made the experience really lovely! We?ll definitely be back and highly recommend!
July 2023 by Carmen McTernan
Had a lovely arm and hand massage today using a variety of products that worked well together. Wine was lovely to chat to and I now have a Christmas wish list!
June 2023 by Mrs Jonasson
Very relaxing hand massage by Ema in Kingston
June 2023 by Angelika Ghazaryan
My mum and I had a lovely hand massage with Sophie (and some birthday bubbly)! Sophie has magical hands, a beautiful soul and positive energy! We always leave Jo Malone Kingston with a huge smile on our faces and warm hearts! A true pleasure!
June 2023 by Anthony Murray
Myself and my partner to be Ava had a great experience at Jo Malone Kingston. Wine & Ema really looked after us and really educated us on the types of perfumes and aftershave's on display that could compliment us for our wedding. We was shown various types of aftershave's and perfumes which were more natural smelling compared to ones on the high street. We was also given a lovely hand massage and with a hand soap and moisturized with a subtle fragrances cream, whiched acted as a primer to lock onto any aftershave/perfume sprayed in that area. I left feeling educated as normally I just buy an aftershave from a shop, smell it and leave. The fact you can combine two types of aftershave and perfumes together was an eye opener for me. We both thank you massively Ema & Wine for the experience. Definitely will back to experience more x
June 2023 by Andrea Joynson
I had a complimentary hand and arm massage with Ema - it was a really special experience, she is so knowledgeable and gave me some really nice ideas. I walked away feeling relaxed and smelling lovely. Would love to do it again
April 2023 by Maryline Price
Awful experience at Jo Malone Kingston. Having been gifted two identical wood scented candles by my husband I wanted to exchange at least one of them with the same candle but a different scent. When my husband gifted me the first one I didn?t want to make a fuss about them but he gave me a gift receipt. I rang customer care beforehand and was told it was ok to exchange with the gift receipt only for the store manager to refuse the exchange and asking me to call customer care again to ?authorise? the exchange but guess what they?re closed over the weekend. We?ve just moved house which was a deeply emotional and unsettling experience, I was looking forward to using the candles to recreate the homely feel. Jo Malone got it all wrong?the candles were still in ecommerce packaging/ plus gift receipt. A like for like exchange wouldn?t have made any difference to them yet they persisted with their strict protocole and 0 empathy.
April 2023 by Anna Bragger
Amazing service from Sophie today, she helped with an exchange and was so knowledgeable about all the fragrances. Thank you
April 2023 by Megan Light
My fiance & I had such a lovely experience at Jo Malone Kingston with Sophie this morning helping us find our "wedding scent". Sophie was so knowledgeable & kind. We got to try a range of scents to find one that suited us best and we both had a lovely hand and arm massage too! When we purchased our scents, we also got complimentary engraving on the box of our future wedding date. Thank you again Sophie! We highly recommend.
March 2023 by saad gilani
Best fragrances. Staff is so polite and helpful.
March 2023 by Jo Newstead
Super experience at Kingston with Clare and Emma. Three of us had a hand and arm massage, with bubbles. Beautiful choice of fragrances, and top notch service fromClare and Emma. Highly recommended. Thank you. Jo
March 2023 by Channelle Hutchinson
Ema and Wine both these ladies are so lovely and talkative. Both gave samples and answered all questions! So gentle and I feel great ! Thanks to both who helped x
January 2023 by Keya Kandola
Emma at Jo Malone?s in Kingston delivered a very relaxing hand and arm massage today. The first time I?ve tried the products, which were lovely. Both members of staff were so welcoming and knew their products. It was a really relaxing and fun experience!
