February 2024 by Nancy Edwards
One of the worst and most upsetting shopping experiences of my life. Caught the staff making faces at me and imitating me. I was patronised and made fun off. Caught the names Holly, Hannah and Sasha I believe. I will not be shopping in any other Flannels again knowing they employ people like this
February 2024 by Anthony James
I visited Kingston and entered the Flannels store with my Son (17) and granddaughter (8). Both well behaved, not that that matters. From the moment we arrived we were made to feel extremely uncomfortable. As we looked at a couple of items that my son has on his list for his birthday, we were followed by a man who worked in the store. We were not just followed but harrassed. The staff member was too close and was not discreet whatsoever. He was clearly trying to make us feel uncomfortable and he succeeded. How on earth can someone be allowed to make another person feel like they are worthless because that was what he was insinuating. Like we were planning to steal or couldn?t afford to buy anything. Disgusting!! I felt humiliated. We were in the store for no more than 5 minutes. We looked at the Canada Goose, Stone Island and then sunglasses before my son wanted to leave. The man followed our path all the way to the door where another female member of staff stood. She was there to open the door. I asked her if it was normal to be followed so blatantly in the store, and she ignored me completely, no eye contact or acknowledgment whatsoever. I then turned to the man walking behind me, still following us and asked him the same. He then said that he can do what he wants. I said what, so it was deliberate? He then said again, I can do what I want. I then asked why, he said I don?t have to explain anything, it went back and forth until I left. Lasting a few seconds but his attitude stank! I was furious! I was made to feel this way as was my son. I then decided I wanted his name to make a complaint. He said his name was Gavin and that he was the General Manager! The General Manager! The female member of staff put her foot in front of the door to stop me actually going in. He told me to get out and not to come back. I asked if he thought he was important because he worked in a designer shop and I left. Within minutes, we were outside, to the side of the building, dumbfounded with what had just happened when he appeared again! He then came out and said this is private property please move on. I said this is not private property it?s a public footpath. He then went back in to the store and said he will be calling the police. For what!? Threatening me for no reason at all - discriminatory and racist behaviour! I didn?t lose my temper, didn?t swear or threaten anyone during the whole ordeal. Where did the ordeal come from, why did it even occur in the first place? Avoid!! Gavin Macintosh!! Flannels you should be ashamed!! I could have spent in your Kingston store but now to be honest I?m glad I didn?t!!
January 2024 by Jack Blackburn
Brown Man who opened the door was very rude before I even stepped a foot in the store, And would not give me a refund on my damaged mallets I bought
January 2024 by Brenda
Designer brands with matching price tags. Even in the sale reductions don't make these clothes affordable. ?. I had a good look around and couldn't justify spending on anything. I had hoped to find a gift ? for someone, but was unlucky this time.
December 2023 by Dangerous D
For all the lovely things I couldn't find anything I wanted to buy.
December 2023 by J Lightzz
I am a regular customer at flannels Kingston I usually shop online & then come into store to see items before buy &shipped to my home address meaning I do not all the time buy from storeI intended to buy something today tho from kids section upstairs today and asked for help numerous times by the lady who usually stands at the doorHer name is Hannah I think in managementI was ignored 3 times and I know she saw me aswell I was not happy & left immediatelyI never leave bad reviews but this one was playing on my head all day
November 2023 by adam cotter
Went to buy some trainers both pairs they had in stock were damaged and would not move on price, said they would order them for delivery but then tried to charge for delivery. Shocking customer service for a supposedly high end shop. Don't go here
August 2023 by ??? ??????-????
good price
August 2023 by Leigh Fowler
This is my first purchase with Flannels and admittedly it would be the last. I brought a pair of trainers which were on sale to take abroad with me which were on next day delivery however I was not in but rearranged to my work address. I was given a delivery slot which I was grateful for however the given time elapsed. So out of curiosity I went to our main reception and found my delivery - two things were strange here.... One I never received delivery confirmation and two the box was opened. I thought it was a case where I had the delivery rescheduled the box has gone through a bit of rough and tumble but it gets worse. I open the box at my desk to find a flannel bag & a trainer box without the trainers. I immediately raised this with Flannels to which they investigated but their timeframes are ridiculous "The investigation can sometimes take up to 28 working days to be fully resolved" At this point, I am expected to wait 28 working days and still be down £139. Thankfully a few working days later I was informed that allegedly I contacted DPD who said I confirmed the case as settled. One why would I go to a courier to who I haven't paid the money and two why would I waste my own time by defending my case to Flannels and then accepting with DPD - It does not make logical sense. When I wrote back with this, I was suddenly met with "DPD is accepting liability for this lost parcel and we are now submitting a claim against them for this to hold them accountable. This will take no longer than 10-15 working days to be carried out. Once this has been completed, we can then look to either refund". What a strange contradiction. So now we finally have a conclusion and DPD have admitted they have thieved my purchase I am now forced to wait for a multi-million-pound company to retrieve their money before I can even receive my refund. I am glad it was only the shoes I ordered and did not spend a bomb. I have sent multiple emails since asking for an update but I am currently being ignored. Quick enough to take your money but make you wait until they are repaid in order to give you your money back. Perhaps this is how they remain a million-pound company.
June 2023 by Liam KIng
Not very nice experience felt as though I was being judged was followed around like I was going to steal. Worst shop in Kingston. Waaaay over rated
June 2023 by Andre de Oliveira
Went there to buy a pair of glasses, opening times were off and staff were not really friendly or experienced, they struggled to get the security tag off the glasses which left a mark on the frame and took a good 20 mins and different members of staff to try get it off.
June 2023 by Alex
Sam was very helpful, he met all my requests and went out of his way to help me to complete my order. Very friendly staff.
April 2023 by Dot Pertiwi
Love the viveinne westwood collection
April 2023 by MOONEE ZHAO
I was shopping here a few days ago and there was a short, curly black hair saleswoman with a rude attitude who make me have a impressive shopping experience.She treated the Asian customers completely different from the locals, smiling and being welcoming to the locals, she was just being "Rasict"I would advise people from East Asian countries do not come to this store if you want to have a good shopping experience.
January 2023 by CollyWobbles !
Beware this shop does not do any refunds only credit note. Full of stuff I can buy elsewhere so will not be getting my money ever again. Young people think they are cool shopping here, but its not cool to treat customers this way. Spent an absolute fortune at xmas and tried returning 1 item to no avail. Will never set foot in there again.
