December 2023 by Ferhana Hejazi
Great coffee and cake. It's a nice place to sit relax read a book or meet friends! The coffee is as it should be strong in
October 2023 by M D
Very unprofessional customer service. I was just sitting when a staff member came and collected mine and my friend's coffee cups. She didn't offer an apology. Very bad customer service. Low level.
October 2023 by Mike L
This has always been a super place to support good coffee.Staff are always pleasant,helpful and fast when giving top rate service.I enjoy taking coffee ,tea and food there with friends.
September 2023 by John Smith
Poor. No iced drinks when it's currently 32°C outside, no serviettes other than blue paper roll, and not even a spoon to stir my drink-in coffee. Given the choice of coffee shops in Kingston, you can do better than use Caffè Nero in Fenwicks aka Bentalls.
September 2023 by Leah Monks
Awfully rude staff
August 2023 by Daniele Rossi
Ordered an espresso con panna but was undrinkable, very superficial service. I will never go back to the caffè nero chain!! They target profit at minimum or zero effort.
August 2023 by Michael Swarbrick
This place scores a rare '0' with the Food Standards Agency, so I wouldn't eat here if I was paid to.
August 2023 by Esther Sonneveld Alamgir
Lovely store, helpful staff
August 2023 by Hilary Millroy
Great coffee shop in Fenwick?
July 2023 by ForsureWater
The food is delicious and the people that work here are so nice 10/10 5stars
May 2023 by Hawi Hawi
I am shocked with two ? mice running around in the café at Bentall. It is the first time to have such weird things to happen and so bad hygiene.
April 2023 by Nihad Alhashimi
Great customer service and welcoming staff we received an amazing service from charlotte such a lovely coffee taste and nice smileThanks for making my day happy..
March 2023 by Andrea Russo
Hello there! It?s Sunday l am at Caffè Nero in Benthalls at 15:53 and the shopping centre closes at 17:00. I asked for a Frappe mocha and the staff refused to make any blended coffee. When l asked why, a team member simply said that it was because they are closing soon. Is soon 1 hour and 10 minutes? I am a regular customer and felt really mistreated! Horrible experience!
February 2023 by Mark Wilkinson
Super place for a mid-shopping coffee but badly understaffed. Staff are mostly very conscientious but stressed and tired. Come on, Caffe Nero - increase staffing by one person - you can do better than this!
December 2022 by John Champney
Located on the lower ground floor of the bentalls centre it's a well known location with seasoned shoppers so it can get very busy at times but the staff are efficient so you don't have to wait to long to order, the seating can fill up so check before ordering if you don't want to have to take away your coffee.Wheelchair accessibility: This is lower ground floor in the bentalls centre opposite the lifts. Only down side is all the toilets are on the 3rd floor if you need them.
