November 2023 by Ann Wyllie
Lucia at Barclays Kingston,who we saw was brilliant. My mum is 95 and she took time to explain everything to her. However, the set up in the banking hall isn't great nor the booking of the appointment. Nobody to welcome us and we had to wait and ask where to go. Also telephone booking didn't through everything and we wasted time doing stuff st the appointment that we could have done at home. 5 star for Lucia but only 3 star for barclays company
October 2023 by Dea Senka
The bank manager was dismissive and not helpful at all. If you?re an international student I don?t recommend them. I waited 2 weeks for a code that did not arrive, waited on the phone for an hour just to get through to someone so they can book me in, to be met with this person to tell me I have to go do it all again..? Do not bank here.
October 2023 by Master Charmie
The services of Barclays staffs at the island counter on ground floor are always bad which is far below the expectation.Luckily, one of the Barclays staffs, Ms. Samanthi Patel, on the first floor did provide professional and excellent service to my wife and me today (20ICT) morning.Her professional advice and courteous service made us feeling good and having all our upset (caused by the staff at the counter on the ground floor) relieved.Hope this lady to be the example of the bank and motivate all front-line services at all Barclays branches.
October 2023 by Davoo 26
Brilliant Service! Danil helped me to get a credit card and opened new savings accounts that will help me manage my money.
September 2023 by G S
Simple tasks are fine, helped in a friendly and quick manner.But in the spring when I had to pay the visa fee using an Iban, the employee brought me to tears and hysterics. She said that the payment will not be made by the number of Iban, sent me to call the visa center, go to other banks and look for sort code and account number, said that nothing else will help.But today, oh miracle!!! I find on the Barclays website that there is even an instruction on how to decode the Iban number into the sort code and account number, described simply and easily.Do not the staff know such simple things to make an international payment?And don't know the basic information from their own site?very bad service
August 2023 by Lois Li
Really poor service, waiting for ages for nothing because the staff guided us to the wrong queue
August 2023 by Nick Stevenson
Always had good service at Barclays, Kingston branch.Staff are helpful and polite.
August 2023 by Adam Bovey
Counter service.5min wait.Apology given with a friendly greeting.Polite, happy, helpful, natural and generally remarkable service from Clare(?).She attempted to persuade me to get the app. If going to the branch is always that fun, I don't think I'll bother.???
July 2023 by Google user
Counter service.\\n5min wait.\\nApology given with a friendly greeting.\\nPolite, happy, helpful, natural and generally remarkable service from Clare(?).\\nShe attempted to persuade me to get the app. If going to the branch is always that fun, I don't think I'll bother.\\n???
May 2023 by JOHN CHAN
The staffs are so helpful. I can exchange the old banknote to new one without any accounts in this bank. So I decide to open the account is this bank later.
May 2023 by adwin hung
The staffs are so helpful. I can exchange the old banknote to new one without any accounts in this bank. So I decide to open the account is this bank later.
April 2023 by Sean Hendricks
Workers are nice but what?s the point in no counter service over the weekend when I need to pay cash into a business account and can only do this of a weekend
March 2023 by ?????? ??????
very friendly staff, quickly solved my proble?
February 2023 by John Sohotha
Machines will not accept cheques, one customer service advisor and one person on counter for 10+ people. Low staffing and an app that will not scan cheques. Very poor service.
January 2023 by Zuher Haydar
Worst branch and bank ,my wife asked for the last three months statement and waiting for more than half an hour they didn?t know how to do it, and they were making mistakes every time, and she left without the bank statement.
