March 2024 by Ray Khadraoui
Like everyone is saying, what a horrible place.If you are lucky you get someone eager to help but most of the time you get those who if they could tell we couldn't careless, they would.On top of that the opening hours is ridiculously short, although I live 2 minutes away it never enough time to get there in time to collect your parcel.Royal Mail is a disgusting company, like this morning I was expecting the parcel to be delivered only to see a tracking saying sorry we missed you and there was three adults at home.
March 2024 by T M
Only open from 8-10am during the week now. There is no parking as its all taken by staff so I ended up having to park in front of half the gate. Ample room to get out but another car behind me on the other side made it trickier.I then had 2 people come & harass me to move 3 times while waiting. Had to abandon my parcels & there they were, all able to get out no problem. Bullying for no reason. Dreadful place. Awful staff except for the lady inside.
February 2024 by Joe Smyth
The staff are hit and miss but generally ok so it?s not a 1star rating due to staff. The opening times of this office are ridiculous 8am to 10am. 2 hours a day during the week. Saturday is 8 to 12 but you can imagine the queue. If you?re going to open for just 2 hours how about a mixture of some mornings and some evenings. I?m guessing that will be a no ? not know for customer service
January 2024 by Grandad Grump
Maybe a smile now,again would help ,did they work in a undertakers before .???
January 2024 by Jackie Collins
No deliveries for 2 weeks. Impossible times to get there just 8am till 10am. Long waiting times to speak on the phone. Making it hard for most people.
December 2023 by Aszara Cee
The opening times are super inconvenient for people that work.
November 2023 by Sofia Theo
Horrible service. My parcel came and they sent it back without even leaving a paper notice. When I went to ask the reason the guy couldn't even tell me the reason this happened.
October 2023 by Emily Village
absolute horrible experience at the kilburn road delivery office this morning. i queued for more than 25 minutes to get my parcel. she then asked me for ID and i showed her a photo of my passport on my phone and was then told that it was not accepted. Extrmely unhelpful and unnecessary it really felt she took satisfaction in not giving me my parcel. Having used this photo before to pick up my deliveres multiple times ! avoid going to the delivery office in the future if you can!
October 2023 by Adrienne Patterson
Postman rang our doorbell, we answered the door in the lobby. He left a neighbours parcel only. Then I noticed my tracked parcel containing my passport was signed for as delivered. I did not sign anything. Postman lies and states he delivered to me.. passport stolen. Royal mail back up the post man stating it is signed for. Thieves.
September 2023 by E L
Would be good if opening times would be updated on Google accordingly!!!Waste of time.
August 2023 by Tahir Jamil
Hamid has saved my trip! I was flying in a couple days and needed essential equipment, Hamid went out of his way to locate the lost package for me. Thank you so much.
August 2023 by Eve Joy
Wasted time coming to the office today. Hours significantly reduced which is bad enough but not updated on web so nobody knows until they've made the trip.
July 2023 by Eric Adams
Changes to opening hours are ridiculous 8am to 10am.
July 2023 by Yousif Tarek
Disgusting behaviour, I never usually leave feedback. Mum went in wanted to ask if she was at the right post office, they told her inorder to find out she has to que a 20min queue. How disgusting,,, just because she don?t know how to use a mobile phone. They made fun of her and were laughing and telling her she needs to improve And find out her self? Like really ? 0% professionalism, 0% respect. Honestly if you hate your life so much why work with people go keep this energy somewhere else. I am sure if it was someone else who isn?t vulnerable walking in you wouldn?t behave this way. I want to report this to the manager but they won?t tell me who is who we they all apparently managers.
May 2023 by Aimar Khafagi
I go to get my post from there 30 minutes before closing time and the person working there tells me they're closed