December 2023 by eric h
On the surface very indifferent reception. However, when i asked for help they are friendly and try their best, especially the young lady in the basement.
July 2023 by Ali Arab
Horrid and clueless staff as you walk in.But the staff downstairs are lovely ???
April 2023 by xenifulz
Extremely rude manager , should be working in the military with her attitude , she refused my refund which is breaking the consumer rights act.
March 2023 by Mariusz Travels
Boys chasing a thief pushed me on the street. You?re not a police officers.
February 2023 by M T
Boys chasing a thief pushed me on the street. You?re not a police officers.
February 2023 by Karin NN
Excellent helpful staff, big range of shoes , backpacks, clothes etc . The shop is neat and nicely organised and the service at the till was good as well.
February 2023 by Hussein Ghanm
One of the worst jd store I've ever seen, bad customer service . very rude staff and not helpful at all, they gonna make many excuses not to refund the money
October 2022 by A Marc
Very disappointed. Short of staff, customers waiting ages to try the shoes and then at the end our size is out of stock. Waiting for 20 minutes or more and then size out if stock joking. Just one floor staff was nice and pleasant the till staff needs to smile more, its all about good customer service. Also prices are not updated as soon we get into the till price changes. Not recommend this store.
July 2022 by Moe Baz
bad customer service . very rude staff and horrible place for shoppingi am sorry for jd management
June 2022 by Ronny Miah
No enough staff to manage tills so customers left to wait. Please don't come to this particular branch please good luck
June 2022 by Rata Andreea
Lol I brought 270 Nike trainers 135£ 2 days ago but the size wasn?t good so today I go to exchange and I reach at home and what to see one shoe it was the one from the shop where all the people are trying on broken and horrible,tomorrow I?m going to the shop with the shoes,very incompetent people thereI?m very upset about this hope I will find the same girl there
June 2022 by sreenath loveliness
I will saw a shoes here and same time i will check that in online ?too much price in online
June 2022 by ?????? ???????
The worst service, everyone is so angry.???????????? I don't recommend
January 2022 by Sophia Ahmad
Mr aligori the store manager charged me 3 x instead of once ....Original price was 187 but he charged me 374 extra..He refused to give me my money back as they were pending ...and he said it won't go out2 days later all the money came outI been working in a bank for 6 years ..I did try explain that the money has been authorised by the bank and it was going out .Everone else their is nice.He was so confident in what he was saying ..saying this happens all the time..dnt worry the money not gonna leave .Spend 30 min trying to explain to him ..but he wasn't having none of it .Very disappointed by jd ..next time will be going directly to nicky .
July 2021 by Anne
I was in your Kilburn store yesterday there was a member of staff by the name of Sian who was very rude and disrespectful, I was going to spend quite a bit of money on my 4 children but after her rudness I decided to spend my money else where, I suggest that you get rid of the person as she is losing you customers and money