October 2023 by Ibro M
I wish to extend my sincere appreciation for the exceptional service provided by one of your universal bankers, Shalana.Recently, my father, who has been unwell, required assistance with withdrawing funds from his bank account and establishing online banking for added convenience.Right from the start, Shalana exhibited a level of professionalism and empathy that truly set her apart. She approached the situation with genuine concern and a willingness to go the extra mile to ensure our needs were met. Her communication was not only clear and concise but delivered with a warm and reassuring tone that immediately put us at ease.Shalana effortlessly guided us through the process of withdrawing funds and took the time to explain the nuances of online banking. Her patience and understanding were particularly noteworthy, given the challenges my father faced due to his health condition.What impressed me most was Shalana's dedication to customer satisfaction. She proactively anticipated our potential questions, providing thorough explanations and ensuring we felt confident in the decisions we were making. Her attention to detail and commitment to delivering excellent service did not go unnoticed.In a time where exceptional customer service can be a rarity, Shalana's performance surpassed all expectations. She is undoubtedly an asset to your organisation, and her professionalism and compassion have left a positive and lasting impression on both my father and me.I firmly believe in acknowledging outstanding service, and Shalana's efforts deserve commendation. I am genuinely grateful for her assistance, and I trust that her dedication to customer satisfaction is duly recognised within your organisation.Yours sincerely,Ibrahim.
October 2023 by Ruben Sylva
People front desk nice and friendly.....but the waiting time to solve a simple thing unacceptable.....the agents seems to be nice but they should try to be quicker
October 2023 by Louise Tailor
Friendly staff. Dealt with my issue quickly and efficiently.
August 2023 by Faizan khan
Very good customer service from staff when they attend to enquiry, hence three stars. However the waiting time for simple queries is unacceptable and needs to be reduced urgently.
May 2023 by Felicidad Taft
I went to HSBC to sort out with my banking and saw the lovely staff name Sangita for helping me do it right I am happy for the good service thank you
April 2023 by J Matic
First time at this HSBC branch and Mehdi was very helpful and I'm grateful. Thank you Mehdi
December 2022 by Dylan Shellard
The worst and most frustrating bank in the world. Terrible to use in every way. They've caused me so much unnecessary stress. Would give them - 1 thousand out of 10 for quality of service. Cowboy firm under the guise of a real bank.
December 2022 by CARLES ILLA ROIG
Totally rubbish, the worst customer service you can get.They do not have any idea.
December 2022 by Osasu Tony Eguavoen
Have always had great experiences when ever I visit. Customer services is great.
November 2022 by X X
HSBC UK Bank plc is, in my experience, the most uncaring of organisations. Just Google HSBC branches in North West London and you will see what I mean. One branch. ONE! In complete contrast I have always found branch staff to be wonderful..
August 2022 by Lesya Shafran
Thank you Nabin for the amazing service you have provided us today for online banking. Made our day
July 2022 by Mithun PIRARATH GEETHANADHAN
Mrs. Shivaranjini was so calm and helped in getting my Bank account opened. The process and the way she handled my application was really smooth. Got my account opened on the same day of my visit. Really happy with the service from HSBC Kilburn Branch.
July 2022 by Khysor Miah
I waited for 15min they have such a bad service no one was willing to help please don't go to this branch rubbish
June 2022 by Ma Cristina Palaypay
I was helped by Sangita to trabsfer money from my mobile app, she made it very easy for me to understand, very efficient & pleasent lady,thank you Sangita.
May 2022 by Claudette Davids
Shiva was very helpful, and she carried out all of my requests.I am so pleased and happy!
