August 2023 by Herc World
We were sent an email saying that if we come to Zara Home in Kensington today (26 August) we get a free tote bag. Nothing about making a purchase. We went there and asked about it; and showed the email; the staff member who knew nothing about it showed the email to the manager who said that we needed to make a purchase of above £70 to get a tote bag. Nothing about this in the email. Zara Home: this is deceptive advertising and you should be ashamed of yourselves (in addition to it being illegal).
August 2023 by P L_B
managers in the image of their management bullying employees and customers at the limit of criminal procedure
August 2023 by Joana Coelho
I'm writing this review for Zara Home, not this particular shop! There's absolutely NO CUSTOMER SERVICE for the online purchases! If you order something that is a bit larger and you want to return they require it to be by home pick up. Online it says this should cost £1.95 but they charge you £5.99 and they give you a 48H (!!!) window for the pickup!! like you have nothing to do but to sit at home waiting for them! When you try to contact the customer service, since there is only chat, it invariably goes to (they say!) Zara fashion! the agent will tell you to go to the chat on the Zara Home website and you will and it will be the same! They'll say they're not Zara Home! It's nuts!!!! You cannot get assistance anywhere!!
June 2023 by Rodrigo Dias Pereira
A nightmare to return a item from Zara home!You can?t returns it in a regular Zara store , it has to be Zara home .High Street Kensington store is closed for refurbishment, but the website or Google do not mention anything. I came all the way from Wimbledon and completely waste my time !They close few stores ? so , it?s very difficult to found a Zara home store!I won?t buy from them anymore.I have no time to try to found a Zara home store that is actually opened!
May 2023 by Rekha
Do not recommend shopping here. Rude and nonexistent customer service. Zero stars.
May 2023 by Ian Dowsett
The home wares branch of the fashion outlet. Kitchen ware, cushions and linen etc.
December 2022 by Miguel De Vicente
Everyone & the store manager smiling, to feel at home!
November 2022 by Alina Kim
This shop doesn?t open at promises time. Staff running back and forth with some stock in trolleys at 10:05. Three employees saw a couple of customers outside the shop getting wet under this morning?s drizzle and no one even came to the door to explain when the shop would be open and what on earth was going on.Not coming back.
October 2022 by Maja Costa
Terrible! Bough so many items and pairs for delivery for the same day . I needed urgently I never got the delivery and no one is picking up .The manager has no social skills the way she talks to the clients is a joke .I called the shop 50 times to chase up the delivery no one is answering the phone ??Nice ?costumer service!
September 2022 by valeria bonotti
Bit cold... amazing scents
August 2022 by A Lo
Everything looks nice on the website and shops, and then I found out that these really are the worst quality of any homeware products I have ever purchased. I've had face towel and towels that just kept shedding and leave fluff all over my face and body. A floor mat that bleeds colour and left everything else in the same laundry load yellow. A water jug that is not glazed properly so the bottom leaks moisture - ruined a timber veneer commode, left a huge water mark. The lack of quality is astonishing. I've learned better to shop elsewhere now.
August 2022 by Sanja New Moon Life
Lovely beautiful perfect quality ?????????. Save money ??? and shopping at Great Zara.
July 2022 by Kseniya Kulik
This is a message for senior management. Sunday 26 June. Whoever was the manager on the floor please either replace the manager or work on her soft skills. ?I don?t have to talk to you now? ?I don?t want to hear you? is not what you hired the person for. Total absence of soft skills and after trying to finish my sentence for a few times, I gave up. Total mess up with prices, labels and extra charging. Technical issues are fine (happens), management soft skills are totally lacking. Don?t even want to come near the shop again.
June 2022 by Ardalan Bozorgmehr
We returned some of our items which we bought in Westfield branch , the cashier instead of transferring, gave us back too much cash , 5£ note and coins . That was in respectful
June 2022 by Mert Artun
A nice shop with lots of nice options of homeware.
