March 2024 by Lara
I joined VA Kensington in January after much procrastination - I considered Equinox and Third Space too as have friends who are members of both. Despite VA's poor reviews on Google, I went to look at the newly refurbished space and was shown around by Ben the membership manager. I was so impressed that I signed up straight away. Two months on, I have not been disappointed. There was no hard sell, in fact Ben was honest, professional, ensured that I had been cleared to train with an injury, advised me on which trainer was best to speak with, and clearly loved his job and the company culture. It is clear to see the comradery between all staff members and staff and clients (including reception staff, cafe staff, cleaners, instructors etc) - I have been to other gyms where even the reception staff ignore you or are rude, but at VA Kensington everyone is acknowledged as they arrive or leave. This is reflective of the general community atmosphere - the cleaning staff are thorough and lovely, the cafe staff remember your usual orders and the trainers, instructors and office staff could not be more helpful. The refurbished facilities and equipment are fantastic and every area is kept consistently clean and tidy, which is so important. The new lounge and cafe areas are also superb - quieter areas to relax or work and the cafe provides a healthy and delicious variety of food and drink. It may not be as plush as Equinox or Third Space but in my opinion, it is better equipped - my friends at both are often frustrated at not being able to get into classes due to limited number of spaces or paying additionally for classes such as Reformer - at VA there are over 20 Reformer beds with a wide range of different formats to choose from all day long. In conclusion, do not be put off by the low Google rating, go and check it out for yourself.
February 2024 by Linnea B
Love virgin active Kensington
February 2024 by Anna Karen
Lovely
February 2024 by Kazouk Fit
Depends on branch but generally clean and great facility
January 2024 by Tugce Gultekin
Worst ever
January 2024 by Onur Ozbal
useless place dont ever think to join!!
January 2024 by Stuart Norris
Best gym in the area! Great facilities and friendly staff
January 2024 by Entertainment Media
Nick very helpful person at virgin
December 2023 by Andrii Dehtiarov
Don?t ever sign a contract with them. They are overpriced for quite average amenities, but what?s worse - you?ll never be able to get hold of anyone to sort out a question, random people at reception and even in management have no clue.They?ll be super quick to charge hundreds off of you, even when it goes directly against what you had ageeed with them, and then they?ll tell you for months how they are ?contacting the head office?.Abandon them now. There are better gyms in the area for 2x-3x less money.
December 2023 by Kristina Hopper
The gym is disgusting, the pool area is filthy, the hot tub is closed, the free weight section is also mainly closed.The state of the changing rooms is a disgrace particularly given the cost.The alleged refurb over the summer meant they removed the towels which are now only available by the door.
November 2023 by nikos bouas
Extremely dissatisfied with my experience at Virgin Active Kensington. The jacuzzi is broken and despite being promised a two-month timeline for the repair, it has now been over half a year, and the issue persists with the same excuse of a two-month fix. To "compensate" for this, access to Chiswick Riverside has been granted but only on weekdays which are not days someone would normally visit the jacuzzi. My request for weekend access was denied and they suggested I try other branches that are far away from my location.On top of that, they closed more than half of the free weights area for a supposed three-month air-conditioning maintenance.The continuous delays and lack of consideration for members' needs reflect poorly on the gym's commitment to customer satisfaction. I hope these issues are addressed promptly to improve the overall experience for members.
November 2023 by D Fr
Agree facilities are usually not working, shower and toilets are usually flooded or dirty.Some clients are a bit rude and lack social sense. The lounge area is a personal office for some where they talk non stop in meetings without Headphones.
October 2023 by Haris Paracha
Please avoid this gym. Save your time effort and money. Always something that is not working. They save money and not fix thjngs permanently hence they?re always under maintenance from there hot water, sauna, jacuzzi, swimming pool. Even air conditioning wasn?t working all summer and now they decided to close of half the gym floor for weeks to fix it something they could have done during refurbishment back in 2019 but there known to do things half way
October 2023 by X H
Jacuzzi in spa are has not been worked for more than a year. They are not bothered to repair it. Men?s charging room is hot like a sauna. Obviously air con doesn?t work. Yesterday there?s no hot water in shower. There are endless problems and issues but they never missed to charge any fee. Thinking to go some where else now.
October 2023 by Pierre Guillemot
Nice people and good gym but very expensive.I rejoined at the start of October and was not notified in any way that more than half of the free weights section was closed for 12 weeks (starting October 2nd)Considering the price of the membership I would expect them to at least warn about this.I recommend waiting for the works to finish before joiningPierre