December 2023 by Luca Giampietro
Could not get a refund by telephone, they force me to go there. First time, they didn't refund it because they didn't communicate with the customer service ! The second time, instead of a refund, they charge me again! Eventually, the lady refunded it double the money. THEY ARE TRYING TO MAKE MY LIFE IMPOSSIBLE !
December 2023 by EMINE FEZAL YURDAKUL
They do not return a product that has been purchased 5 minutes ago. Stick with amazon. they are useless
September 2023 by Mohammed Al-R
conveniently located
June 2023 by JR Bradbury
An excellent shop we go to get stuff we need. It is either this one or the one down in Richmond. They keep in stock bits and pieces you cannot get anywhere else. Far better than Amazon at least you deal with real people.
June 2023 by Teän Roberts
The item I bought was advertised on the shelf at 9.99 and when I got the the til it came up as 16.99 - when I pointed this out, and asked to pay the advertised price, the manager Michael was very nonchalant about the error and insisted that I pay the full price, when this was clearly their error. Very disappointing and I will not be going back.
January 2023 by Yaron David
Terrible. They have a DHL drop off point but none of the employees actually know how to use it.
October 2022 by Linda R.
As a visitor to London, our electrical plug converter stopped working. All of the converters we found was to convert UK plugs to US, but not the other way around... until we found a US to UK converter at Robert Dyas at a reasonable price. The converter was under lock, and we had to find a store employee to unlock for us... he could have been a little friendlier. Despite the employee's attitude, we were glad to find a the converter.
August 2022 by naya lu
My mum bought a fan last week. There is something wrong with the fan when it oscillate it slows down the speed of the propeller. The guy named PAUL said that it can?t be refunded cos it?s already been used. How on earth if we will know if the item has something wrong if you won?t try it. RUBBISH customer service if only i can complain this situation to the higher authority then i will do it. We have the right as a consumer but it didn?t work out for this guy named PAUL. Zero star is suitable for him he is not HELPFUL AT ALL
May 2022 by Jurgita Grigalionyte
Absolutely terrible customer service experience I had yesterday in Roberts Dyas Kensington High Street. Store supervisor Paul was very rude, when I came with broken item for exchange. He was just trying to get rid of me, instead of explaining decently or even advicing something. Thankfully, the nice customer who was standing next to us, heard our conversation and kindly gave me some advice, how to deal with the item. But store supervisor Paul was extremely rude and unhelpful. Wouldn't like to come back to this shop again.
March 2022 by Sheila C Charles
A but pricey but some prices for goods in store have been slashed. The shop is always nice and clean and spacious enough for prams, trolley baskets, buggies. No bikes. One of the most helpful customer services Stores you can find. Pure household and housewares gardening goods sold inside.
November 2021 by Evelyn Blake
I was served today by a very kind and helpful young man,, Paul in the Kensington high street branch of Robert DyasHe was very patient kind thoughtful and considerate as professional at all timesThank you Paul for all your help!!?
July 2021 by Ganz P
Me & fam have been going to RD KenHS all our lives, usually helpful+friendly staff, well priced stock + wide range of essentials, super convenient. Ticks all the boxes. Keep the high street & community incl. local businesses alive, shop here instead of Amazon for a change ;) you might like it better!
July 2021 by Tina Padmanabhan
Robert Dyas has moved across the street and is opposite Joe and the Juice. On the same side as Decathalon. The traditional green signage is also replaced with a less prominent blue sign.
July 2021 by Cherifa Driassa
The stuff are very rude and not helpful at all they waste my DHL moneyVery disappointed
November 2020 by Sriram&Tina Padmanabhan
Robert Dyas has moved across the street and is opposite Joe and the Juice. On the same side as Decathalon. The traditional green signage is also replaced with a less prominent blue sign.
