August 2025 by Ilia Bayazian
There was a gentlemen which is really helpful and respectful every single time. I appreciate his effort
April 2025 by Ellen Moerman
impossible to find out whether kensington branch is manned by real humans or just another collection of digital hurdles. the 0345 tel nr (allegedly for obtaining 'further information') cuts out every time i dial.
April 2025 by A Azeez
Opened account recently and just now closed it
as bad customer training/service and didn?t get the cash incentive for the switch (after the online account opening process that was quite long that?s didn?t expect)? so time wasting, not recommended.
March 2025 by Adam Balkwill
Really poor service. Had to wait for 10-15 minutes to deposit cash with a service agent - when it should be possible to do so with a machine. Furthermore, there was only one cashier on duty when there was a clear build up of a queue?..
January 2025 by mo fathi
Hey Dean, almost £100 in coins . Ryan was incredibly patient and helpful as he was serving me.
It?s one of the reasons I?ve remained loyal to this bank, as they provide great service and keeping branches open with counter service.
January 2025 by Mandeep Metharu
Grateful for the staff in being patient with me while I was trying to emotionally cope & problem solve at the same time. They provided the support to enable me to find some interim solutions as I continue to forge ahead.
January 2025 by Linda Baker
Kind compassionate and caring staff in Kensington branch
December 2024 by backes piotr
Pathetic arrogant cashiers!
June 2024 by Tesh Nagurset
I pop in to the bank today at 189 high street Kensington and the staff opened the bank late at 9.07am...one staff even coming in at 9.05. If you can't abide by professionalism in timing then adjust your opening times please, thank you.
May 2024 by Paul Edwards
Staff absolutely fine, but the premises are shockingly bad. You cannot hear the staff through the thick glass partition (my hearing is very good), and therefore no privacy as everyone is shouting out their personal business. Awful layout of a branch also. Will be using a different one next time I need to?
December 2023 by Rachel Whimpenny
How can banks close at the weekend. The only time I can get to the bank is on my lunch break because they close before I finish work and on the weekends there closed. Madness.
April 2023 by Fungie Spain
Efficient service , quick , no fuss and pleasant manner of the young lady at the counter ?
December 2022 by alan Fungie
Efficient service , quick , no fuss and pleasant manner of the young lady at the counter ?
March 2022 by Paul Beard
The service at this branch is routinely sub-standard. A member of staff who understood the administration of Power Of Attorney applied to a Nationwide accounts left a few years ago. Since then, the branch takes between 30-60 min each visit to process a simple transaction via PoA. There are apologies and explanations that are not consistent but no improvement. The branch often closes early with no notice. One star is generous.
July 2021 by Alex Talbot
I had a problem whereby one of staff made an error and didn't allow me to access a service that they should have - it happens. The branch manager got in contact, explained they had offered retraining to the staff and offered to personally go through the issue with me ASAP. People make mistakes, it's how you deal with it that counts - very happy with the service from this branch and Nationwide more generally.
