March 2024 by Dalek
No all cotton briefs for the larger man. No longer stocked in shop or on line. M and S used to sell them. Useless. Shop elsewhere now.
March 2024 by joshua wilkie
An M&S with a Rotisserie chicken offering. A must see if you are visiting London. The chicken in a bag move like hot cakes and can sell out before 5pm
February 2024 by Tami Smith
Mark & SpencerKensington High StreetLondon W8I cannot express enough gratitude for the outstanding service I received from Rose, Christina, and Lidith at the M&S department store, specifically in the women's clothing section.Rose's dedication and attention to detail were truly remarkable. She took the time to assist me with my specialized questions regarding finding items made of 100% cotton, going above and beyond to ensure I found exactly what I needed.Christina's expertise in fittings and measurements was a game-changer for me. After decades of uncertainty, Christina provided personalized care tailored to my individual needs. Her professionalism and kindness made me feel confident and supported in every step of the process.And then there's Lidith, whose infectious positivity and genuine willingness to help brightened every visit to the store. Her gregarious nature and unwavering helpfulness exemplify the exceptional customer service that sets M&S apart from the rest.Thanks to Rose, Christina, and Lidith, I now understand the true meaning of customer-centered service. Their dedication to meeting my individual needs, coupled with the quality of M&S products, has solidified my loyalty to the brand. I simply cannot imagine shopping anywhere else.Mark and Spencer should be proud to have such outstanding representatives in their women's wear department. Thank you, Rose, Christina, and Lidith, for exceeding my expectations and making every shopping experience a delight. You truly rock the world of customer service!
February 2024 by TheMac
Paying at machines that don't work all the time, hopefully this nonsense won't be introduced in Germany
February 2024 by Ania Sacrario
Good place to shop but watching the pocket as prices are dear.
February 2024 by C B
Excellent service received from Maria on the ladies ground floor tills. Also Graziella. Congratulations on your promotion Graziella. It?s well deserved. A lovely friendly and welcoming shopping experience. The store is well stocked. Staff are polite and helpful.
January 2024 by Ruth Holmes
Always reliable for necessities! Popped in to buy socks and school uniform.
December 2023 by Helena T
Well? I?ve here before and the customer service wasn?t great?but had help from a lovely young lady called Chyna yesterday.Certainly restored my faith in M and S!!Spot on customer service, and very very polite.Thankyou Chyna!
December 2023 by ItsJulie Vlogs
Very nice shop for food shopping ?they also have a tiny cafeteria where they prepare food every morning til 12 noon .
December 2023 by Sion Kim
Pedro at the Men's clothes section was really helpful when I was looking for a suit.
November 2023 by siobhan Strauss
I was in the area ( post sketching in the V and A) looking for an Udon noodle place on ?too good to go? and found the noodle bar to be extremely basic and very over priced.Then I found this MnS food hall and was delighted with my duck plant wrap , smoothie and chocolate for significantly less money. Once again Marks and Sparks come out on top. Always top quality and classy ; that?s why this brand have been around forever and will persist long after the Japanese noodle bar has left.
November 2023 by Deirdre McDonald
Want to say a huge thank you to staff member Elizabeth who was on the 2nd floor today. My 4 month old granddaughter got frightened by the hand dryer noise in the ladies and had a meltdown - Elizabeth came to help. Brilliant customer service.
September 2023 by Nikita Mansinghka
An experience I would like to share for this store at high street kensington ! I am a regular customer at M&S and also worked as a customer assistant in the past. So yesterday I had to exchange a tshirt because of size issue. The lady who served me (didnt see her name but had front fringes blonde lady , average height) , she refused becuase according to her the tshirt was crushed by me (which obviously I kept it as is in the carry bag and it got natural creases), after explaining number of times that this is natural crease and its nothing to do with me, she replied rudely as in ?did we gave you the same way ? !! I took a deep breath and said I worked same as you in the past and never ever had a problem there . I was very close to call the manager, however she said ?this time it?s considered, be careful in the future?!!! I din say anything but felt disgusted for no reason and probably will never visit particular this store !!
September 2023 by The King.
Not only are a few of the staff rude, they also sell some of the worst pillows ever made. No surprise why the company is on track to going under
September 2023 by Lingus Wingus
Hi, just wanted to share my wonderful experience today. I just wanted some trousers but left with a few whole outfits thanks to a wonderful polite lady Shahzia. She mentioned sparks ideas for outfits and smiled constantly. Will come again!