August 2023 by D B
Dafina in the Kensington store was beyond brilliant. She was professional and efficiently resolved my problem with a smile. The best mobile provider is in Kensington. After sales service is the decision maker for me to stay with Ee Ee because of how Dafina resolved my issue. Thank you. Highly recommend.
August 2023 by Ana Carolina
very attentive seller. helped me to call the central because I don't speak English
July 2023 by Sze Pang
The customer advisor (Christopher) was really helpful. Professional service and very nice. Highly recommended!
July 2023 by Christopher Bretnall
Unhelpful unsympathetic and not terribly friendly staff
June 2023 by Julian Bray
Two disinterested workers told me to sit down and wait. Ten minutes later I got up and left. Just so rude as yards away they were doing a really hard sell on a woman on an expensive package she really did not want. Shockingly bad behaviour. Steer clear of this branch.I had gone over my data limit and away from home just needed some simple advice to prevent important files being lost.
May 2023 by Alexander Straub
Terrible arrived 18:10 & store is already shut !! Terrible
April 2023 by Sergio Filho
17:50 Sunday the shop was already closed, I arrived from 1 hour away of this store to collect my phone I tried to call 30 earlier to say im on the way nobody hang up the phone, tried to call again before write this and same results, im done w them.
April 2023 by Lauren Chong
Took my Google Pixel to be fixed because it was listed as a store available for walk-in fixes, however they told me that they don?t actually fix it there and redirected me to the one on Oxford Street instead. This was alright because it isn?t necessarily their fault, however, the customer service was quite bad - when I tried to explain my situation to a worker, he continued texting on his phone and telling me I don?t have a warranty when it is clear I do, he wasn?t making much sense or paying attention to anything I was saying at all.
February 2023 by Steve Henry
Terrible. One bloke with a hangover and a bad attitude. Avoid
February 2023 by Mohammed Banani
Worst Customer service I have ever seen!!! At 17:45 the two ladies at the store were already packing and putting their jackets on to leave. The store closing time is at 18:30!!! Dafina while holding her coat was rushed to tell me she can?t help me. My sim card had stopped working and needed a replacement sim. Firstly she didn?t bother checking and told me she doesn?t have any in store. I asked for e-Sim and because I had left my ID at home she just refused to help or find other ways to help like online and on the EE app. I came back home and solved the issue on my EE app in literally 2 minutes. She also claimed that there is no supervisor or a manger at the store until Friday!! EE seriously needs to observe the way customers are treated specially at the time of emergency needs!! Both ladies definitely need some customer relations training. Zero ?? if available.
February 2023 by John Varvatos
Not very helpful team, took like forever to serve you. Lack some information about how to fix sim card issues.
February 2023 by General 22
The store manager Tori needs further training on customer relations.
December 2022 by Jim Lee Junior
I order my phone online, Pick-Up Delivery to this Store, but this STORE is permanently CLOSE, Wrong info from Google it's CLOSE! How they can let us select this address for the Pick-Up Delivery! I NEVER RECEIVED MY PHONE, keeping to fix it with other shops "TOO BUSY" TO CARE about you...
October 2022 by Dimitris Sekeris
Staff soo disrepsectful. pushed my phone down and didn?t even apologize or anything. acted like nothing happened. 0 STARS!! Although ee is the best company, i am extremely dissapointed with he staff member !
October 2022 by HERO LONDON
Unfortunately I am a customer of this fraudulent and thieving company which systematically does not respect customer except stealing and robbing them.?????
