December 2021 by ed3ash
Before I start I?d like to say I rarely write reviews unless I feel they are 100% warranted, I?m not 1 of these people that have nothing to do so try to make myself busy critiquing.I don?t think I have EVER collected a prescription from this pharmacy with ease, both myself & Daughter are unfortunately on needed monthly medication so is no avoiding it.Every single time there is a problem, it?s normally ?sorry no it?s not here u need to ring your GP surgery? - I reply I have already checked & the GP has already confirmed with me the previous day that it?s been sent so they then ask for address or DOB & low & behold like magic they find it!! (This happens pretty muchevery time). Bare in mind this whole process can take a good 20min & when U have a cue of irritated people also waiting it?s not the best!! On 1 occasion the lady serving even told me to ring my GP surgery there & then even though I showed her the email confirmation that had been sent the previous day. Once I had been on the phone waiting for GP surgery to answer the phone (over 30mins) the lady then ?found me on the system)!!!!Next issue I face very often is items are not in stock so you are told to come back the day after, u go back & they say we don?t have the 1 u normally have but we?ve got a generic brand. This has happened so many times, I understand products may not always be in stock & I also understand human error on occasion but EVERY TIME ?!! I thought the whole idea of having your prescription sent to a pharmacy was so 1 could collect with ease, I can?t understand why such a busy pharmacy are not operating & ordering more efficiently? I have personally found the only time the place runs smoothly (for myself anyway) is if a young Asian guy pharmacist is working, he?s extremely efficient & quicker than the serving staff.I?d love to hear the pharmacy views on the above, I cannot believe I am the only person repeatably annoyed whilst visiting. Every time I collect I think I?ve got to move somewhere else & avoid this time wasting drama so I shall now be moving to an independent chemist in the local area in the hope that the quality of service is better & that I can actually collect medication easily & promptly.
