November 2023 by Czuku 03
don't order any parcel there, the service doesn't want to give me my parcel, I don't recommend it, the worst post office in London
October 2023 by Alok Agarwal
"We are open till 6pm but we don't do cash deposit after 5.30. "Is that a post office specific policy? "Don't know"Why don't you mention that on the post office website. Simply unacceptable
October 2023 by Ellie V
The man who works in the post office is so rude and loud. No manners and 0 costumer service
July 2023 by barbara turkington
During my last visit at Isleworth Post office, I experienced extreme rudeness from one member of the staff right from the first moment of my visit.When I approched the counter a man shouted in a very loud voice, " did I call you, you should be standing over there". No one else was at the post office so I was confused whether he was shouting at me or other person. But I looked around and no-one was there. I don't think that sort of behaviour should be tolerated in our community.
July 2023 by Karen Louise
100% The worst Customer Service I have ever experienced and a Post Office I will never give my custom to again. I would rather drive miles to another branch. All the staff and ONE in particular - I think everyone who has had any dealings with him will know who I am talking about - is the rudest person I have ever had the misfortune to come across and he should not be dealing with people. I have seen it every time I have been there and it is absolutely appalling. People who are courteous and polite are treated so rudely, it is a disgrace.They all need to go on a Customer Service Course and learn to be little more friendly and respectful but one in particular should be sacked!!!SADLY I HAVE TO GIVE ONE STAR BECAUSE MY REVIEW WON'T BE PUBLISHED.I PERSONALLY GIVE ZERO STARS!!!!!!!
July 2023 by Nipunie Wijesundara
Awful postoffice.There was a lady who was extremely rude to each and every customer. She just wanted to finish the queue and didn?t want to serve properly to any customer.Was extremely harsh and rude.Never had a bad experience like this ever.
May 2023 by kevin W
Take an extra 5 mins and go elsewhere! Was my local but the older man in there is so rude shouldn't be customer facing. Will report to royal mail as disgustingly poor service and they need to review their service level agreement!!
April 2023 by Imran Guez
There are two lovely staff and two miserable staff the lovely staff are the sikh man and the elder indian lady the miserable staff are the rude middle aged man and another indian lady who are both rude to customers dont know how to talk and the indian lady even shouted at an old man in the post office
April 2023 by Sunny Bath
Just the absolute worst post office I have ever suffered the indignity of having to use. Literally unable to do anything outside of selling a stamp. I just tried to receive money via Western Union and they faffed around for 20 minutes before telling me that my UK valid passport didnt have a valid ID, which it obviously does. I called Western Union why stated it was a system or user error from their end. They are rude and have mastered only one skill - being utterly hopeless.
April 2023 by Pink Cat LDN
Such poor customer service! Now that heston PO has closed I use this one and literally dread it! You get shouted at, the old woman is awful and there is also a man who works there who is equally rude. An inspection is needed here from citizens advice.
March 2023 by Michal Nosal
Avoid this place at all costs! Rude, arrogant, yesterday I came to send ebay return parcel, 4 or 5 times i said "ebay return parcel " and a woman 4 or 5 times answered i don't get it 5 times, she started laughing what is my first language shocking
January 2023 by Adam Wells
The below was 4 years ago. Since then the post office has improved and seem to have more staff including ones who seem happier to chat and actually engage with customers!??Review 2018: With one recent exception, the staff aren't going to win any customer service awards. Miserable, uncommunicative and barely audible most of the time, it's not the best Post Office you'll ever visit. Ironically, the worst offender was once very pleasant and smiley to me, only to then ask if I'd fill in a positive customer service questionnaire. Er, no thanks.
December 2022 by Goss Wach
Live in a area for around 6 years, I'm at the post office about twice a week and literally NEVER had any issues! The staff is very helpful and friendly, happy to explain everything and help in any way they can.No idea why such a bad rep... They are lovely!Little advice for some - treat people like you want to be treated ;)
October 2022 by Delilah Amin
I just got yelled at in front of other customers and made to feel terrible because I had the audacity of not showing her back and front of the form I HANDED her so she was perfectly able to see it for herself anyway. Even so, I said nothing and didn?t complain but she proceeded to humiliate me and talk in an extremely loud manner with the only intention to humiliate me. The person I am talking about is an Indian lady with white hair. Absolutely appalling.
October 2022 by G C
Not sure why such a bad rap, never had any issues.Be kind always.
