January 2023 by Ali Sharif
Nice and Friendly
January 2023 by sheqi metzz
Thoroughly helpful.
November 2022 by Maroma-Maram
I?ve been Assaulted !Me and my family travelled with Tripstudio this month . August 9-20th 2022.I trusted the reviews I?ve read and just booked. But that?s the biggest mistake I?ve ever made!I?ve saved for over a year to take my family on this trip . Whilst working two jobs . We were all so excited to travel .But our dream soon turned into a living nightmare!!From the beginning of the trip ?the travel agent SADIA left us stranded in the super large Turkey airport. Without no update of when our connecting flight was .No assent or help was provided for my disabled mother and elderly grandmother. We had to make our own way to the other side of the airport, which took more than 30mins to get there . We barely made it to our connecting flight . Once confronted , she was defensive , aggressive & didn?t even apologise for the inconvenience she caused my disabled mother and elderly Grandmother.I?ve requested special requirement for my mother and grandmother a few months prior to traveling . But once we?ve arrived to the airport , that promise was not conducted by Sadia.Thorough out the trip , Sadia was passive aggressive, rude , unprofessional & displayed bullying behaviour. Which was extremely shocking to us , as this was a Holly Trip and these behaviours where uncalled for . This made us feel unsafe & extremely anxious.Furthermore , Sadia Invaded our rights of privacy by taking videos and pictures of us without our consent. She went ahead to post all of these pictures and videos on social media . Once again , when we approached her about the matter , she was aggressive , dismissed our concern & she displayed threatening behaviour .At the end of the trip , I was assaulted by Saida sister . Unprovoked . She physically assaulted me with the luggage trolley TWICEShe was screaming at me whilst using foul language . This behaviour is unjustifiable , inexcusable and unreasonable.Non of the travel agents did anything to help . Especially Sadia , she put her hand in my face and walked away ordering me to be quite .I?ve reposted this directly to the manager of the airport in Jeddah on the day of the incident . A file has been issued to the Saudi Arabian embassy in London .I?ve been issued an examination by the doctor & as a result of the incident I?ve sustained injuries due to this assault. I?ve obtained proof of X-RAY images /CCTV and a Doctors note as evidence of this terrible traumatic endeavour.I will be taking further actions against this company & especially specific individuals for this unforgivable treatment that me and my family had to unfortunately experience.
October 2022 by Izhar Malik
Many thanks to Aidarus and Sister Sadia for all the hard work, May Allah (swt) reward them.It was a great experience and we all enjoyed our trip.A few suggestions I could provide are that I feel there should be a female group leader present as well as a male and the flights to be direct instead of a transit. Many thanks to all at trip studio.
August 2022 by BentSabratha
I?ve been Assaulted !Me and my family travelled with Tripstudio this month . August 9-20th 2022.I trusted the reviews I?ve read and just booked. But that?s the biggest mistake I?ve ever made!I?ve saved for over a year to take my family on this trip . Whilst working two jobs . We were all so excited to travel .But our dream soon turned into a living nightmare!!From the beginning of the trip ?the travel agent SADIA left us stranded in the super large Turkey airport. Without no update of when our connecting flight was .No assent or help was provided for my disabled mother and elderly grandmother. We had to make our own way to the other side of the airport, which took more than 30mins to get there . We barely made it to our connecting flight . Once confronted , she was defensive , aggressive & didn?t even apologise for the inconvenience she caused my disabled mother and elderly Grandmother.I?ve requested special requirement for my mother and grandmother a few months prior to traveling . But once we?ve arrived to the airport , that promise was not conducted by Sadia.Thorough out the trip , Sadia was passive aggressive, rude , unprofessional & displayed bullying behaviour. Which was extremely shocking to us , as this was a Holly Trip and these behaviours where uncalled for . This made us feel unsafe & extremely anxious.Furthermore , Sadia Invaded our rights of privacy by taking videos and pictures of us without our consent. She went ahead to post all of these pictures and videos on social media . Once again , when we approached her about the matter , she was aggressive , dismissed our concern & she displayed threatening behaviour .At the end of the trip , I was assaulted by Saida sister . Unprovoked . She physically assaulted me with the luggage trolley TWICEShe was screaming at me whilst using foul language . This behaviour is unjustifiable , inexcusable and unreasonable.Non of the travel agents did anything to help . Especially Sadia , she put her hand in my face and walked away ordering me to be quite .I?ve reposted this directly to the manager of the airport in Jeddah on the day of the incident . A file has been issued to the Saudi Arabian embassy in London .I?ve been issued an examination by the doctor & as a result of the incident I?ve sustained injuries due to this assault. I?ve obtained proof of X-RAY images /CCTV and a Doctors note as evidence of this terrible traumatic endeavour.I will be taking further actions against this company & especially specific individuals for this unforgivable treatment that me and my family had to unfortunately experience.
January 2022 by Hussein Ali
It?s clean customer service
September 2020 by M
Although I had not travelled with Tripstudio before, we joined them for #Hajj2018.. They assisted in rectifying an issue I had with my own company promptly.. Tripstudio were professional, approachable and friendly :)Their integrity, thoughtfulness and enthusiasm is what attracted me to book an Umrah trip with them.. Communication was excellent the whole time, and I was able to make the booking and fly them out within a week, Al-Hamdulilah :)
August 2020 by umm fawwaz
Me and my husband performed hajj this month, had the best experience, would highly recommend you to book your hajj package with trip studio.
July 2020 by Mo Abshir
I stayed here during Ramadan 2019 for last 10 nights. It was a quad-sharing room, and the room is quite comfortable.I?m very satisfied with the service and I am very happy to stay in this hotel.Brother Sham thanks for the excellent service providing and Remarkable hospitality, looking forward to welcoming back in near future.
April 2020 by Shafalia Younis
An outstanding hajj and umrah group; extremely helpful and always around to aid the pilgrims. I do recommend do your own research, as the group does give you information, but realistically cannot deliver a full hajj course which is not really their job, but many people going hajj expect a full hajj course which is not possible; however they do answer all questions and do cover basic hajj rites.All leaders were fantastic, helpful and very patient. You always will see them around, as they make themselves available and are very approachable.A great group and I'm glad I choose a London based group and not a local Derby group; I had the best experience and would love to make this blessed journey again with this group, InshaAllah
January 2020 by S Younis
An outstanding hajj and umrah group; extremely helpful and always around to aid the pilgrims. I do recommend do your own research, as the group does give you information, but realistically cannot deliver a full hajj course which is not really their job, but many people going hajj expect a full hajj course which is not possible; however they do answer all questions and do cover basic hajj rites.All leaders were fantastic, helpful and very patient. You always will see them around, as they make themselves available and are very approachable.A great group and I'm glad I choose a London based group and not a local Derby group; I had the best experience and would love to make this blessed journey again with this group, InshaAllah
January 2020 by Yusuf Sayid
I performed umrah with my family of 10 with our guide Abdulqadir. All of us including myself had an excellent experience. He went above and beyond in every moment. He made sure everything such as the accommodation and food and travelling (flights) was tailored to us (the group) and always made sure that everyone was happy in all parts of our journey.He never forgot to show us the best local restaurants and he will have you living like a true saudi. Would definitely go through him again
January 2020 by N
Performed umrah with this group alongside my brother and grandmother. Mashallah, the package offered was even greater than our expectations. Furthermore, the care and hospitality offered by the group leaders was 10/10. Would 100% recommend, and insha'Allah I hope to go with them again soon.
January 2020 by Mariam Sheikh
Th best customer service I have ever experienced. Well experienced and very professional staff. They listened to me as a customer and dealt with my situation immediately. They made sure that I was satisfied and that is why I am rating 5 stars with pleasure.Thank you very much
January 2020 by Subhodeep Pradip Goswami
Honesty and trustworthy establishment in their infancy stages. Wish you all the best. Five Star
