March 2024 by jasmine dunn
Instructor doing class next to gym, kept opening door and shouting so loudly that it could be heard on the gym floor. Member of staff was helpful and did assist in closing the door again but instructor kept opening it and noise was way too loud. This has put me off attending this club on a saturday morning again ! Please speak to your instructors as not everyone wants to tolerate this noise level ! Furthermore, the sinks in the female changing rooms are leaking constantly and a bucket is always overflowing with water all over the floor, I have noticed this now over the past 2 months and it has still not been fixed.
March 2024 by T S
Very grubby. Showers filthy, leaky toilets. Sanitary bins don't open. One cleaning spray per Class in studio. It's fine so long as you're up to date with your vaccinations I guess
March 2024 by Philip Greenwood
Since you emailed to ask my opinion, allow me to express my concerns regarding several issues I've encountered at your facility, which significantly detract from the user experience.Firstly, the steam room is barely functional. A vent is hanging precariously from the ceiling, secured only by a protruding rusty nail. Due to the vent not being properly affixed, the steam room fails to maintain an adequate level of steam, which is quite disappointing for users seeking to relax and unwind. During a discussion about this matter with fellow patrons in the steam room last evening, we informed a staff member of the situation. Her response was concerning: "You need to tell them, as they don't listen to us when we do." This indicates a deeper issue of communication breakdown within your team, and I urge you to start valuing your staff's input more seriously.Furthermore, the sauna has visible maintenance issues. A large section of what should be wood paneling is instead exposed raw plasterboard, which is unsightly and diminishes the overall ambiance of the space.Lastly, the gym equipment, particularly the bench press availability, is inadequate for the size of the facility. There is only one normal flat bench press for the entire gym, located on the top floor. This is frankly unacceptable and limits the workout options for your patrons.I sincerely hope that these issues can be addressed promptly to improve the experience for all users of your facility. Your attention to these matters would be greatly appreciated.
March 2024 by Giedre Mickunaite
My favorite Club, thank you so much??! The Staff is very friendly and professional?.
March 2024 by Malik
The gym falls short in several key areas that impact the overall gym experience.Firstly, the sauna door in the main pool area has been broken for over two months, posing a safety concern and inconvenience for members. The issue remains unresolved, indicating a lack of urgency in addressing maintenance issues.Additionally, the gym has faced ongoing problems with essential facilities such as water taps and dryers. Both water taps on the main gym floors have been non-functional for weeks, while the dryer in the men?s changing room has been out of service for days. These issues detract from the overall convenience and hygiene of the facility.Furthermore, the gym equipment is notably limited, with a lack of variety and insufficient numbers of machines. Members expect a wider range of equipment to cater to diverse workout needs, which is currently lacking at the gym.The gym itself requires urgent attention in terms of maintenance and refurbishment to provide a satisfactory experience for its members.
January 2024 by Alex Windsor
This review is based just on the spa and swimming facilities. Overall I liked it, the hydro pools were nice I liked the rocks. The sauna was a good size. I liked the swimming pool, I just wish there were more loungers. The steam room was nice but I wish it was dark inside and not as bright. Overall I liked it
January 2024 by Nasir Khawaja
Honestly I don?t get the complaining here:- great location- very friendly staff (Zaheer & Amelia were very patient and supportive)- the pool/sauna area is amazing- variety of classes and easy to book- clean/spacious and nice peopleSo overall a great deal for that price - I have the Flexi+ Deal!Complains here are on a very very high level - so def. worth checking out and see for yourself!Cheers
January 2024 by Stephen Burrows
Great location. Unfortunately, the owners seem content to let the facilities slowly run down. About half of the time you go there, the showers won't have soap. A few of them will be broken.The spa is nice and the equipment is ok for casual training.
December 2023 by Bob
My yearly membership comes to an end and I have to say that I won?t renew it.Gym conditions have been deteriorating over the months, poor equipment, less classes, Spa area dirty or out of use, lack of staff? really poor conditions for the price paid which is the shame as the potential could be great.Next stop Third Space.
December 2023 by Lachlan McDonald
Appearance and location is top notch and most of the staff are friendly. How ever? the Sauna, Steam and spa facilities are constantly out of order. The showers are frequently not working and good luck finishing any of the soap dispensers working. Equipment is average and is more likened to a hotel gym, not really the type of facility you would use for legitimate training, however, they do offer a range of classes if that?s more your thing. Further more, to often the staff fail to show up on time to actually open the gym, leaving members out in the cold waiting. It happened again this morning, after half an hour of waiting outside, I had to leave.Very poorly run. Really unfortunate because there is so much potential. I would save your 180£ a month! Look elsewhere
December 2023 by Arthik Francis
I have been a member at the Canary club for over a year. I am a regular gym user and have a DL membership as well (which is a much better club imo). Prior to moving out of London, I had informed the club about my move and was told it is fine as I will be out of contract anyway by that time. The app doesn?t Let you cancel if you are still within contract hence all has to be done in person.The club is very average at best, the facilities are really dirty and the gym isn?t really amazing for the price, only the location is good. The sauna is peeling apart and the steam room is more like a mouldy bunker, got forbid someone closes the door a little too hard and hot water falls from the ceiling.Now fast forward 3 months and since ?cancelling? I have had my case passed on to debt collection. My partner who just happens to be a lawyer with colleagues specialising in these cases has found Virgin in breach of their contract with me multiple times, regarding the move and price increase. Please don?t be scammed by these crooks and go somewhere better.
November 2023 by Antoaneta Flynn
I have been on and off member at VA Canary River side for over 15 years. The location is amazing and the staff is very nice and helpful. It's my place to relax and feel happy. I have recently rejoined the gym after a few years break. I can't express my disappointment to find out that for a gym this rank the minimum requirements aren't provided anymore (body lotion, face cleanser, cotton wool and ets) Very often the body wash in the shower is missing. The ceiling above the thermal pools needs amending and the common area of the spa and showers are pretty outdated. I wasn't informed that if you are 5 min late for a class you will not be able to attend. Which is ridiculous because the clock in the exercise studio is running 10-15 min fast. I've reported to the manager but last time I checked it wasn't fixed.
November 2023 by Amanda York
Why wouldn't you 'work out with a view'?Any riverside gym is a winner and this one has many floors equipped with all the classes, equipment and kit you could wish for along with the most luscious spa, a huge riverside pool with floor to ceiling windows and a beautiful cafe space in which you can catch up on your admin or socials including a balcony.I take the Hilton ferry across the river to reach this gem of a wellness centre and it's also close to both tube and DLR.One of my faves.
November 2023 by cornelia pistian
Good location,easy to reach,beautiful view from the swimming pool.I like the cleanliness of the place, staff ready to help anytime.I enjoyed the Aqua classes,yoga and pilates.Really good deal money wise, if you think how much costs a yoga or Pilates session,as I can book as many classes as I want for one visit.I had my husband as a guest and he really enjoyed the swimming pool and hydropool.
November 2023 by Matteo Grossi
The walls of the Spa area are stained, not something you want to look at while trying to relax. The water temperature is not hot enough, compared to other spas, and it's definitely inconsistent, even across the same pool. People having loud conversations are not asked to be considerate by members of staff. The locker room and shower areas are freezing. Vouchers expiring after only a few months from the beginning of the merbership it's just greedy and out of touch.
